You will open and close enterprise BPO, managed services, and branded content deals at companies that spend real money on outbound, direct mail, and lead generation. You will also build channel and ...
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You will open and close enterprise BPO, managed services, and branded content deals at companies that spend real money on outbound, direct mail, and lead generation. You will also build channel and ...
Quick apply
You will open and close enterprise BPO, managed services, and branded content deals at companies that spend real money on outbound, direct mail, and lead generation. You will also build channel and ...
Irvine, CA · On-site
Re-engage LeadAdvisors existing client and prospect database -- we have an established BPO ... Hands-on CRM and dialer experience -- HubSpot, Salesforce, Five9, Vici, Ytel, or equivalent.
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Irvine, CA · On-site
Re-engage LeadAdvisors existing client and prospect database -- we have an established BPO ... Hands-on CRM and dialer experience -- HubSpot, Salesforce, Five9, Vici, Ytel, or equivalent.
Irvine, CA · On-site
Familiarity with vendor/BPO operations, including cost structures, SLA management, and capacity planning * Experience quantifying the impact of automation or AI initiatives on operational volumes and ...
Irvine, CA · On-site
Familiarity with vendor/BPO operations, including cost structures, SLA management, and capacity planning * Experience quantifying the impact of automation or AI initiatives on operational volumes and ...
Redlands, CA · On-site
$50 - $60/hr
Change Management Specialist Location: Buffalo, NY Work Mode: Hybrid - 3 days/week onsite Type ... Our background includes stints at multibillion-dollar ITO / BPO firms as well as startups.
Redlands, CA · On-site
$50 - $60/hr
Change Management Specialist Location: Buffalo, NY Work Mode: Hybrid - 3 days/week onsite Type ... Our background includes stints at multibillion-dollar ITO / BPO firms as well as startups.
Irvine, CA · On-site
Familiarity with vendor/BPO operations, including cost structures, SLA management, and capacity planning * Experience quantifying the impact of automation or AI initiatives on operational volumes and ...
Irvine, CA · On-site
Familiarity with vendor/BPO operations, including cost structures, SLA management, and capacity planning * Experience quantifying the impact of automation or AI initiatives on operational volumes and ...
Business Process Outsourcing (BPO) - Designs and manages outsourced operations to improve efficiency, service levels, and cost performance. * Knowledge of: Outcome-Based Pricing, Cost-Per-Deliverable ...
Business Process Outsourcing (BPO) - Designs and manages outsourced operations to improve efficiency, service levels, and cost performance. * Knowledge of: Outcome-Based Pricing, Cost-Per-Deliverable ...
Business Process Outsourcing (BPO) - Designs and manages outsourced operations to improve efficiency, service levels, and cost performance. * Knowledge of: Outcome-Based Pricing, Cost-Per-Deliverable ...
Business Process Outsourcing (BPO) - Designs and manages outsourced operations to improve efficiency, service levels, and cost performance. * Knowledge of: Outcome-Based Pricing, Cost-Per-Deliverable ...
Business Process Outsourcing (BPO) - Designs and manages outsourced operations to improve efficiency, service levels, and cost performance. * Knowledge of: Outcome-Based Pricing, Cost-Per-Deliverable ...
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Business Process Outsourcing (BPO) - Designs and manages outsourced operations to improve efficiency, service levels, and cost performance. * Knowledge of: Outcome-Based Pricing, Cost-Per-Deliverable ...
Irvine, CA · On-site
... BPO) services globally through a combination of technology knowhow, domain and process expertise ... Manage large scale multi-node cluster environments residing on OnPerm/AWS Deployments, installation ...
Irvine, CA · On-site
... BPO) services globally through a combination of technology knowhow, domain and process expertise ... Manage large scale multi-node cluster environments residing on OnPerm/AWS Deployments, installation ...
Irvine, CA · On-site
... BPO) services globally through a combination of technology knowhow, domain and process expertise ... Manage large scale multi-node cluster environments residing on OnPerm/AWS • Deployments ...
Irvine, CA · On-site
... BPO) services globally through a combination of technology knowhow, domain and process expertise ... Manage large scale multi-node cluster environments residing on OnPerm/AWS • Deployments ...
Qualifications 15+ years in strategic account management within automotive services, BPO, outsourcing, or consulting. Commercial rigor with strong renewal track record, margin accountability, and ...
Qualifications 15+ years in strategic account management within automotive services, BPO, outsourcing, or consulting. Commercial rigor with strong renewal track record, margin accountability, and ...
Irvine, CA · On-site
Qualifications * 15+ years in strategic account management within automotive services, BPO, outsourcing, or consulting. * Commercial rigor with strong renewal track record, margin accountability, and ...
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Irvine, CA · On-site
Qualifications * 15+ years in strategic account management within automotive services, BPO, outsourcing, or consulting. * Commercial rigor with strong renewal track record, margin accountability, and ...
Pomona, CA · On-site
$33 - $36/hr
... BPO reports. The Analyst also completes USPAP Standard 3 and 4 Appraisal Reviews and serves as a ... Collaborate with the PCV Vendor Management group regarding approval and maintenance of high value ...
Pomona, CA · On-site
$33 - $36/hr
... BPO reports. The Analyst also completes USPAP Standard 3 and 4 Appraisal Reviews and serves as a ... Collaborate with the PCV Vendor Management group regarding approval and maintenance of high value ...
Irvine, CA · On-site
Qualifications • 15+ years in strategic account management within automotive services, BPO, outsourcing, or consulting. • Commercial rigor with strong renewal track record, margin accountability ...
Irvine, CA · On-site
Qualifications • 15+ years in strategic account management within automotive services, BPO, outsourcing, or consulting. • Commercial rigor with strong renewal track record, margin accountability ...
Irvine, CA · Hybrid
$75K - $115K/yr
... BPO). We're a hybrid company with the potential for remote that believes collaboration drives ... Manage the full sales cycle, from initial outreach through implementation * Conduct consultative ...
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Irvine, CA · Hybrid
$75K - $115K/yr
... BPO). We're a hybrid company with the potential for remote that believes collaboration drives ... Manage the full sales cycle, from initial outreach through implementation * Conduct consultative ...
Irvine, CA · Hybrid
$75K - $115K/yr
... BPO). We're a hybrid company with the potential for remote that believes collaboration drives ... makers Manage the full sales cycle, from initial outreach through implementation Conduct ...
Irvine, CA · Hybrid
$75K - $115K/yr
... BPO). We're a hybrid company with the potential for remote that believes collaboration drives ... makers Manage the full sales cycle, from initial outreach through implementation Conduct ...
Irvine, CA · On-site
$75K - $115K/yr
... BPO). We're a hybrid company with the potential for remote that believes collaboration drives ... • Manage the full sales cycle, from initial outreach through implementation • Conduct ...
Irvine, CA · On-site
$75K - $115K/yr
... BPO). We're a hybrid company with the potential for remote that believes collaboration drives ... • Manage the full sales cycle, from initial outreach through implementation • Conduct ...
Coordinate and facilitate SME/BPO review sessions to validate that scenarios align with business ... Test Data & Environment Management: Define and coordinate test data requirements and preparation ...
Coordinate and facilitate SME/BPO review sessions to validate that scenarios align with business ... Test Data & Environment Management: Define and coordinate test data requirements and preparation ...
Manage any outsourced / BPO dispute support and dispute-tooling vendors. * Metrics & root cause. Track and report dispute rate, chargeback rate, representment win rate, cycle time, and net recovery ...
Manage any outsourced / BPO dispute support and dispute-tooling vendors. * Metrics & root cause. Track and report dispute rate, chargeback rate, representment win rate, cycle time, and net recovery ...
Santa Ana, CA · On-site
Manage any outsourced / BPO dispute support and dispute-tooling vendors. * Metrics & root cause. Track and report dispute rate, chargeback rate, representment win rate, cycle time, and net recovery ...
Santa Ana, CA · On-site
Manage any outsourced / BPO dispute support and dispute-tooling vendors. * Metrics & root cause. Track and report dispute rate, chargeback rate, representment win rate, cycle time, and net recovery ...
$28.7K - $39.1K
9% of jobs
$39.1K - $49.6K
13% of jobs
$52.2K is the 25th percentile. Wages below this are outliers.
$49.6K - $60K
12% of jobs
$60K - $70.4K
9% of jobs
The median wage is $78K / yr.
$70.4K - $80.9K
9% of jobs
$80.9K - $91.3K
5% of jobs
$91.3K - $101.7K
4% of jobs
$101.7K - $112.2K
6% of jobs
$115.3K is the 75th percentile. Wages above this are outliers.
$112.2K - $122.6K
22% of jobs
$122.6K - $133K
6% of jobs
$133K - $143.4K
3% of jobs
$28.7K
$85.2K
$143.4K
A BPO Manager oversees the operations of a Business Process Outsourcing (BPO) company or department, ensuring efficient service delivery and client satisfaction. They manage teams, monitor performance metrics, and implement strategies to enhance productivity and quality. Their role also involves staffing, training, and maintaining compliance with industry standards. Successful BPO Managers possess strong leadership, communication, and problem-solving skills to drive operational excellence.
A BPO Manager’s daily responsibilities often include overseeing team operations, monitoring key performance indicators (KPIs), and implementing process improvements to ensure service quality. They regularly hold meetings with team leads to review progress, address challenges, and ensure alignment with client expectations. In addition, BPO Managers handle escalations, coordinate with HR for staffing needs, and collaborate with clients to manage projects and resolve issues. This dynamic role involves a mix of leadership, analytics, and client-facing tasks, making it both challenging and rewarding for those who enjoy a fast-paced environment.
To thrive as a BPO Manager, you need expertise in operations management, process optimization, team leadership, and a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workforce management software, and quality assurance tools—as well as certifications like Six Sigma—are often essential. Outstanding communication, conflict resolution, and motivational skills differentiate top performers in this role. These abilities ensure effective team management, high client satisfaction, and consistent achievement of performance metrics in a dynamic BPO environment.
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Marketing
51 - 200 Employees
Irvine, CA, US
2013