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Business Process Outsourcing Manager Jobs in Riverside, CA

Distro

Business Consultant (B2B Sales)

Irvine, CA · On-site

$75K - $115K/yr

... Process Outsourcing (BPO). We're a hybrid company with the potential for remote that believes ... • Manage the full sales cycle, from initial outreach through implementation • Conduct ...

Softtek

Performance Tester

Irvine, CA · On-site

Business Process Outsourcing * IT Infrastructure Support * Software Products and Associated Services Customers: * Softtek is a preferred service provider for several Fortune 500 organizations * Top ...

Softtek

Performance Tester

Irvine, CA · On-site

Application-Related Services Business Process Outsourcing IT Infrastructure Support Software Products and Associated Services Customers: Softtek is a preferred service provider for several Fortune ...

Namely

Business Consultant - Irvine, CA

Irvine, CA · On-site

$60 - $80/hr

... managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One ...

Distro

12625 - Business Consultant - Irvine, CA

Irvine, CA · On-site

$70K - $80K/yr

... managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One ...

Distro

12625 - Business Consultant - Irvine, CA

Irvine, CA · On-site

$70K - $80K/yr

... managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One ...

Ask IT consulting

Business Analyst (W2)

Irvine, CA · On-site

... outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the ... client sr. managers, presenting business solution, setting up/fine tuning business process ...

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All JobsBusiness Process Outsourcing JobsBusiness Process Outsourcing Manager JobsBusiness Process Outsourcing Manager Jobs in Riverside, CA

Business Process Outsourcing Manager information

See Riverside, CA salary details

$61K

$131.3K

$189.9K

How much do business process outsourcing manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for business process outsourcing manager in Riverside, CA is $131,341.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,400.00 and $162,200.00 per year, depending on experience, location, and employer.

What does a Business Process Outsourcing Manager do?

A Business Process Outsourcing Manager oversees the transfer and management of business operations or processes to external service providers. Their responsibilities include selecting vendors, negotiating contracts, ensuring service quality, and maintaining cost efficiency. They also monitor performance metrics, resolve issues, and work to align outsourced functions with the company’s strategic goals. BPO Managers play a critical role in streamlining operations, reducing costs, and ensuring that outsourced services meet organizational needs.

What are the key skills and qualifications needed to thrive as a Business Process Outsourcing Manager?

To thrive as a Business Process Outsourcing (BPO) Manager, you need expertise in operations management, process optimization, and a relevant degree in business or a related field. Familiarity with CRM systems, workflow automation tools, and industry-specific certifications such as Six Sigma or PMP is often required. Outstanding leadership, communication, and problem-solving abilities help build strong teams and client relationships. These skills are crucial for ensuring efficient service delivery, achieving client satisfaction, and driving continuous improvement in a competitive outsourcing environment.

How does a Business Process Outsourcing Manager typically collaborate with internal stakeholders and external vendors to ensure service quality?

A BPO Manager works closely with both internal teams—such as operations, IT, and finance—and external outsourcing partners to align objectives and maintain high service standards. This often involves coordinating regular meetings, establishing clear performance metrics, and facilitating transparent communication channels to resolve issues promptly. Collaboration is key to proactively managing expectations, ensuring compliance with service level agreements (SLAs), and driving continuous process improvements. Successful BPO Managers build strong relationships and foster a culture of accountability across all involved parties.

What is the difference between Business Process Outsourcing Manager vs Business Analyst?

AspectBusiness Process Outsourcing ManagerBusiness Analyst
Primary RoleOversees outsourcing operations, manages vendor relationships, and ensures process efficiencyAnalyzes business needs, gathers requirements, and recommends solutions for process improvements
Required SkillsProject management, vendor management, process optimizationData analysis, communication, requirements gathering
Work EnvironmentTypically in call centers, BPO firms, or corporate officesCorporate offices, consulting firms, or project teams
CertificationsProject Management Professional (PMP), Six SigmaCBAP, PMI-PBA, or relevant business analysis certifications

The Business Process Outsourcing Manager focuses on managing outsourcing relationships and operational efficiency, while the Business Analyst concentrates on analyzing business needs and recommending improvements. Both roles require strong communication skills and relevant certifications, but their core responsibilities differ significantly.

What is the role of a business process outsourcing manager?

A Business Process Outsourcing (BPO) Manager oversees the outsourcing of business functions to external service providers, ensuring efficient operations, quality standards, and cost management. They coordinate between internal teams and vendors, monitor performance metrics, and implement process improvements, often requiring strong leadership, communication skills, and familiarity with process management tools.

What are popular job titles related to Business Process Outsourcing Manager jobs in Riverside, CA?

For Business Process Outsourcing Manager jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Business Process Outsourcing Manager jobs in Riverside, CA look for?

The top searched job categories for Business Process Outsourcing Manager jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Business Process Outsourcing Manager jobs?

Cities near Riverside, CA with the most Business Process Outsourcing Manager job openings:

Business Process Outsourcing Manager jobs near you
Infographic showing various Business Process Outsourcing Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 81% Full Time, 16% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $131,341 per year, or $63.1 per hour.

10315 - Business Process Analyst II

Hyundai Autoever America

Irvine, CA • On-site

$83K - $120K/yr

Full-time

Medical, Dental, PTO

Posted 18 days ago

Job description

10315 - Business Process Analyst II
Location: Irvine, HQ
Company Overview
Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis.
HAEA offers a truly global and collaborative environment. Here, you'll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.
At HAEA, we understand that IT is the cornerstone of today's fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai's Global Headquarters and North American operations.
If you're passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that's driving the future of automotive innovation.
Website: http://www.haeaus.com
Role Overview:
The Business Process Analyst II coordinates corporate strategy initiatives and activities across analysis, planning, execution, and continuous improvement. This role supports corporate strategy development, business process analysis, corporate performance monitoring, and executive reporting. The analyst conducts research and benchmarking, evaluates organizational and strategic alignment, documents current-state processes, helps design future-state processes, and supports the automation of cadence reporting. The position requires sound judgment, strong analytical and communication skills, and the ability to manage complex assignments with creativity and initiative.
Key Responsibilities:
  • Support the development and proposal of HAEA corporate strategy, client support strategy, and business expansion plans.
  • Conduct market and industry research, benchmarking, environmental analysis, internal competency assessments, and relevant case studies.
  • Assess organizational structures and strategic alignment, identify improvement opportunities, and support recommendations for future-state organizational design.
  • Analyze and document current-state business processes, identify gaps and improvement areas, and help design and implement future-state processes.
  • Monitor corporate and IT performance metrics, identify areas requiring further analysis, and recommend opportunities for improvement.
  • Support the development and maintenance of corporate KPI structures, governance mechanisms, periodic KPI reports, status reports, and automated cadence reporting.
  • Plan and coordinate executive meetings, corporate events, and organizational communications.
  • Provide analytical and project support to the CEO and executive leadership on assigned initiatives and ad hoc requests.
  • Build productive internal and external working relationships, exercise judgment within established procedures, and escalate matters outside the position scope as needed.

Basic Qualifications
  • Bachelor's degree in business administration, strategy, finance, economics, business analytics, information systems, or a related field, or equivalent professional experience.
  • 3-5 years of professional experience in corporate strategy, business process analysis, corporate planning, performance management, or a related field.
  • Experience conducting quantitative and qualitative analysis, research, benchmarking, and business process assessments.
  • Ability to analyze and document current-state and future-state business processes and support process implementation.
  • Experience monitoring business or IT metrics and preparing KPI, management, or status reports.
  • Strong proficiency with Microsoft Office, including Excel, PowerPoint, Word, and Outlook.
  • Strong critical-thinking, problem-solving, time-management, and multitasking skills.
  • Excellent written and verbal communication skills, including the ability to organize a clear storyline and communicate effectively with management.
  • Self-starter with sound judgment, attention to detail, and a willingness to take ownership of varied assignments.

Preferred Qualifications
  • Experience supporting corporate strategy, executive planning, or organizational design initiatives within an IT or technology-enabled environment.
  • Experience automating recurring cadence, KPI, performance, or executive reports.
  • Experience coordinating executive meetings, corporate events, or enterprise communications.
  • Technical, business analysis, process improvement, and/or project management certification.

Salary range: $83,940 - $120,032
In addition to a competitive salary, this position offers a fantastic benefits package that includes comprehensive medical/dental coverage, generous PTO, education assistance, and annual merit increase eligibility in a growth-focused work environment.
Team Culture:
Our team thrives on collaboration, innovation, and continuous learning. We foster a supportive environment where every member is encouraged to share ideas and contribute to problem-solving. We value:
  • Passion for Technology: We are enthusiastic about emerging technologies and their potential to transform the automotive industry.
  • Agility: We work in an agile environment, adapting quickly to changes and continuously improving our processes.
  • Teamwork: We believe in the power of teamwork and collaboration, supporting each other to achieve common goals.
  • Growth: We prioritize personal and professional growth, offering opportunities for learning and development.
  • Inclusivity: We maintain an inclusive culture where diverse perspectives are valued and everyone feels welcome.

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

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