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Business Process Outsourcing Manager Jobs in Riverside, CA

Softtek

Performance Tester

Irvine, CA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Application-Related Services Business Process Outsourcing IT Infrastructure Support Software Products and Associated Services Customers: Softtek is a preferred service provider for several Fortune ...

Ask IT consulting

Business Analyst (W2)

Irvine, CA · On-site

... outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the ... client sr. managers, presenting business solution, setting up/fine tuning business process ...

Distro

12625 - Business Consultant - Irvine, CA

Irvine, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One ...

Distro

12625 - Business Consultant - Irvine, CA

Irvine, CA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One ...

E*Pro, Inc.

Sharepoint Lead / Developer

Irvine, CA · On-site

... business process outsourcing organization that envisioned and pioneered the adoption of the ... Understanding of SharePoint administration including management of service applications, web ...

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Showing results 21-40

All JobsBusiness Process Outsourcing JobsBusiness Process Outsourcing Manager JobsBusiness Process Outsourcing Manager Jobs in Riverside, CA

Business Process Outsourcing Manager information

See Riverside, CA salary details

$61K

$131.3K

$189.9K

How much do business process outsourcing manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for business process outsourcing manager in Riverside, CA is $131,341.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,400.00 and $162,200.00 per year, depending on experience, location, and employer.

What exactly is a Business Process Outsourcing Manager?

A Business Process Outsourcing (BPO) Manager oversees the outsourcing of company processes such as customer service, finance, or IT to external service providers. They coordinate vendor relationships, monitor performance metrics, and ensure that outsourced operations meet quality and efficiency standards, often requiring strong leadership and project management skills.

What is the difference between Business Process Outsourcing Manager vs Business Analyst?

AspectBusiness Process Outsourcing ManagerBusiness Analyst
Primary RoleOversees outsourcing operations, manages vendor relationships, and ensures process efficiencyAnalyzes business needs, gathers requirements, and recommends solutions for process improvements
Required SkillsProject management, vendor management, process optimizationData analysis, communication, requirements gathering
Work EnvironmentTypically in call centers, BPO firms, or corporate officesCorporate offices, consulting firms, or project teams
CertificationsProject Management Professional (PMP), Six SigmaCBAP, PMI-PBA, or relevant business analysis certifications

The Business Process Outsourcing Manager focuses on managing outsourcing relationships and operational efficiency, while the Business Analyst concentrates on analyzing business needs and recommending improvements. Both roles require strong communication skills and relevant certifications, but their core responsibilities differ significantly.

What is an example of a business process outsourcing manager job?

A Business Process Outsourcing (BPO) Manager oversees the outsourcing of company processes such as customer service, finance, or IT support to external vendors. They coordinate vendor relationships, monitor service quality, and ensure that outsourced operations meet organizational standards and goals, often using management tools and performance metrics.

How does a Business Process Outsourcing Manager typically collaborate with internal stakeholders and external vendors to ensure service quality?

A BPO Manager works closely with both internal teams—such as operations, IT, and finance—and external outsourcing partners to align objectives and maintain high service standards. This often involves coordinating regular meetings, establishing clear performance metrics, and facilitating transparent communication channels to resolve issues promptly. Collaboration is key to proactively managing expectations, ensuring compliance with service level agreements (SLAs), and driving continuous process improvements. Successful BPO Managers build strong relationships and foster a culture of accountability across all involved parties.

What does a Business Process Outsourcing Manager do?

A Business Process Outsourcing Manager oversees the transfer and management of business operations or processes to external service providers. Their responsibilities include selecting vendors, negotiating contracts, ensuring service quality, and maintaining cost efficiency. They also monitor performance metrics, resolve issues, and work to align outsourced functions with the company’s strategic goals. BPO Managers play a critical role in streamlining operations, reducing costs, and ensuring that outsourced services meet organizational needs.

What are the key skills and qualifications needed to thrive as a Business Process Outsourcing Manager?

To thrive as a Business Process Outsourcing (BPO) Manager, you need expertise in operations management, process optimization, and a relevant degree in business or a related field. Familiarity with CRM systems, workflow automation tools, and industry-specific certifications such as Six Sigma or PMP is often required. Outstanding leadership, communication, and problem-solving abilities help build strong teams and client relationships. These skills are crucial for ensuring efficient service delivery, achieving client satisfaction, and driving continuous improvement in a competitive outsourcing environment.

What are popular job titles related to Business Process Outsourcing Manager jobs in Riverside, CA?

For Business Process Outsourcing Manager jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Business Process Outsourcing Manager jobs in Riverside, CA look for?

The top searched job categories for Business Process Outsourcing Manager jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Business Process Outsourcing Manager jobs?

Cities near Riverside, CA with the most Business Process Outsourcing Manager job openings:

Business Process Outsourcing Manager jobs near you
Infographic showing various Business Process Outsourcing Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 81% Full Time, 16% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $131,341 per year, or $63.1 per hour.

Performance Tester

Softtek

Irvine, CA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Title: Performance Tester Position Type: Full time Softtek Integration Systems offers excellent benefits including Medical, Dental, Vision, 401K, Group Life, STD (Short Term Disability), LTD (long Term Disability), Group Life, Holidays and PTO (Vacations) and additional optional benefits. Required Skills/ Experience: Wide range of experience as a Performance Tester Hands on experience in HP tools like LoadRunner/Performance center Monitoring using tools (for example: Sitescope, Wily) Education / Certifications: Candidates must pass a background check and skills assessment. If you're interested in this position, please send an email with your updated resume to claudia.naranjo@softtek.com Softtek Integration Systems is an Equal Opportunity Employer

Race, color, religion, age, sex, disability, marital or veteran status, place of national origin and other categories protected by law are not factors in employment, promotion, compensation or working conditions. Softtek Company Summary Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe and Asia. With nine Global Delivery Centers in Mexico, China, Brazil, Argentina and Spain, Softtek helps improve time-to-business-solution, lower costs of existing applications, deliver better engineered and tested applications, and produce predictable outcomes for top-tier corporations in over 20 countries.

Through on-site, on-shore and its trademarked Global Nearshore service delivery models, Softtek teams with CIOs to constantly increase the business value of IT. Softtek is the creator and a leader of the nearshore industry. Vision We aspire to transcend as a leading global provider of IT and business process solutions, forging longstanding and mutually beneficial relationships built on a foundation of earned trust.

We will build our future by being a well-grounded and socially responsible company, with a profitable track record, delivering innovative high quality services, driven by a passionate, human-centric culture. Services: Application-Related Services Business Process Outsourcing IT Infrastructure Support Software Products and Associated Services Customers: Softtek is a preferred service provider for several Fortune 500 organizations Top-tier corporations in the markets where we operate Awards and Distinctions Six Sigma Corporate Program IAOP Global Outsourcing 100 List, 2013, 2012, 2011, 2010, 2009 2012 "Microsoft Azure Circle Partner of the Year" Award 13 SAP Awards of Excellence Great Place to Work Institute's Best Places to Work For: Argentina, Brazil, and Mexico Named as a "Strong Performer" for SAP Implementation services by Forrester Research For additional information about our company visit www.softtek.com or send an email to claudia.naranjo@softtek.com For other employment opportunities click http://www.softtek.com/en/unitedstates/jobs-usa-canada

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