Business Process Manager Jobs in Rochester, NY (NOW HIRING)

Location: West coast preferred; anywhere in the US considered

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At EY Consulting, we are building a better working world by transforming businesses through the power of people, technology and innovation. Our clients operate in a world where achieving and sustaining performance is more complex than ever, and our Transformation Architecture and Delivery practice helps them turn strategy into measurable outcomes through disciplined program governance, business design and execution.

As an Advanced Metering Infrastructure (AMI) Program Management Senior Manager, you will help Power & Utilities clients plan and deliver large-scale Advanced Metering Infrastructure transformations. These programs span meter data management, head‑end systems, multi‑manufacturer meters, field deployment, vendor orchestration, organizational readiness and business process change across the utility enterprise.

This role will serve as a senior leader across both pursuit and delivery. You will shape AMI program management opportunities, lead flagship engagements, build trusted relationships with senior utility stakeholders and guide multi‑workstream teams across PMO, organizational change management, business process design, field deployment, quality management and benefits realization.

As a Senior Manager, you will lead complex AMI pursuits and delivery engagements with a focus on quality, risk management, client service, commercial discipline and measurable outcomes.

• Lead AMI program management pursuits, including client strategy, solution development, pricing, proposals, orals and internal approvals.
• Build trusted relationships with senior utility stakeholders and represent the practice in governance forums, executive briefings and pursuit discussions.
• Guide AMI program delivery across planning, mobilization, business process design, requirements, organizational readiness, field deployment, testing and operationalization.
• Stand up and operate integrated PMOs, including governance, planning, RAID and dependency management, change control, vendor coordination and executive reporting.
• Manage large, multi‑workstream teams and fixed‑fee engagement economics, including scope, staffing, deliverable acceptance, change orders, risks and quality.
• Develop AMI delivery methods, reusable assets and team capability while coaching workstream leads and supporting a high‑performing culture.

• Senior‑level credibility across AMI pursuits, delivery leadership and client relationship management
• Strong command of PMO discipline, commercial management, governance and executive communication
• Ability to influence senior utility stakeholders and guide complex, multi‑vendor transformation programs
• Builder’s mindset with a focus on developing people, reusable methods and scalable delivery rigor

• Bachelor’s degree in engineering, Information Systems, Business or a related field
• Approximately 10 or more years of direct AMI program management experience, with hands‑on accountability for AMI program delivery
• Experience leading at least one large‑scale North American AMI deployment across planning, mobilization, delivery and operationalization
• Professional services or consulting experience delivering client engagements under formal commercial constructs
• Approximately three or more years of consulting experience, including client service delivery, stakeholder management, structured problem‑solving, and development of client‑ready recommendations and deliverables
• Experience leveraging AI‑enabled tools and emerging technologies to enhance productivity, analysis, solution development, and client delivery
• Demonstrated ability to manage multiple priorities, facilitate meetings, synthesize inputs, translate business needs into actionable workplans, and maintain delivery momentum in dynamic environments
• Strong executive communication, presentation, analytical, problem‑solving, and decision‑making skills, with the ability to translate complex issues into clear recommendations, decisions, and action plans for client and EY leadership
• Ability to lead inclusive teams, support high‑quality delivery, demonstrate commercial acumen, identify client needs, and contribute to account growth or business development opportunities
• Experience leading multi‑vendor program delivery with milestone‑based fees, formal deliverable acceptance, structured change control and change order management
• Demonstrated business development contribution, including leading or materially shaping pursuits, RFP responses, proposals or offerings for AMI or comparable utility programs
• Experience engaging senior utility client stakeholders and operating within complex business, IT, vendor and regulatory governance environments
• Experience leading large, multi‑workstream engagement teams, including onshore and offshore delivery models
• Willingness and ability to travel and work flexible hours based on client and project needs
• Travel expectations between 65 – 80%

• Hands‑on AMI business process design, requirements development, testing or operational readiness experience
• Experience across organizational change management, training, field deployment planning, quality management or benefits realization workstreams
• Familiarity with the utility application landscape, including CIS, MDMS, HES/UMHES, EAM, MWM and AMI meter-to‑cash operations
• Experience navigating regulated utility environments, including rate case or regulatory funding context
• Experience standing up or scaling a delivery team, capability, methodology or offering
• Experience managing large‑scale transformation initiatives, including PMO/EPMO set‑up, transformation office design, program governance, status reporting, risk management, and end‑to‑end program or portfolio delivery
• Experience leading or supporting technology operating model and process design, capability roadmaps, organizational change, technology strategy and transformation, cost optimization, sourcing strategies, enterprise architecture, and technology‑enabled business transformation
• Familiarity with program and portfolio management tools and delivery methodologies, including MS Project, Jira, Azure DevOps, Clarity, Planview, Agile, Scrum, Waterfall, or similar approaches
• Ability to apply structured frameworks to solve complex business and technology challenges
• Experience contributing to business development efforts, including shaping client conversations, developing proposals, supporting RFP responses, preparing client presentations, and using Excel, PowerPoint, and Word to create executive‑ready deliverables

At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $150,400 to $343,600. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $180,500 to $390,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Join us in our team‑led and leader‑enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.

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