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Business Process Manager Jobs in Rochester, NY (NOW HIRING)

Pwc

Oracle PMO - Manager

Rochester, NY

$99K - $232K/yr

... Business Process Management to enhance project outcomes - Leading cross-functional team coordination to drive continuous process improvement - Providing coaching and feedback to team members to ...

Paychex

Sales Effectiveness Manager

Rochester, NY · On-site

$70K - $110K/yr

Develops and facilitates the delivery of ongoing workshops to ensure adoption and evolution of the business process in the CRM as well as proper adoption and efficiency with all interacting sales ...

Paychex

Sales Effectiveness Manager

Rochester, NY · On-site

$70K - $110K/yr

Develops and facilitates the delivery of ongoing workshops to ensure adoption and evolution of the business process in the CRM as well as proper adoption and efficiency with all interacting sales ...

Paychex

Sales Effectiveness Manager

Rochester, NY · Remote

$70K - $110K/yr

Develops and facilitates the delivery of ongoing workshops to ensure adoption and evolution of the business process in the CRM as well as proper adoption and efficiency with all interacting sales ...

Paychex

Sales Effectiveness Manager

Rochester, NY · Remote

$70K - $110K/yr

Develops and facilitates the delivery of ongoing workshops to ensure adoption and evolution of the business process in the CRM as well as proper adoption and efficiency with all interacting sales ...

Pwc

Oracle PMO - Senior Associate

Rochester, NY

$77K - $202K/yr

... and Business Process Management tools to streamline project execution - Facilitating cross-functional team coordination to enhance project integration and delivery - Developing program scope ...

Deloitte

BPO/BPaaS Manager

Rochester, NY

Leading insurance-focused operate and implementation engagements across business process ... Managing cross-functional teams to deliver client outcomes, operational improvements, and program ...

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All JobsBusiness Process JobsBusiness Process Manager JobsBusiness Process Manager Jobs in Rochester, NY

Business Process Manager information

See Rochester, NY salary details

$56.6K

$121.8K

$176.1K

How much do business process manager jobs pay per year?

As of Jul 29, 2026, the average yearly pay for business process manager in Rochester, NY is $121,837.00, according to ZipRecruiter salary data. Most workers in this role earn between $97,700.00 and $150,500.00 per year, depending on experience, location, and employer.

What does a Business Process Manager do?

A Business Process Manager is responsible for analyzing, designing, and optimizing an organization's business processes to improve efficiency, quality, and productivity. They work closely with different departments to identify areas for improvement, streamline operations, and implement best practices. Their role often includes mapping workflows, managing process change initiatives, and ensuring that processes align with strategic business goals.

What is the difference between Business Process Manager vs Business Analyst?

AspectBusiness Process ManagerBusiness Analyst
Primary FocusOverseeing and improving business processesAnalyzing and defining business requirements
Skills & CertificationsProcess improvement, project management, certifications like Six SigmaRequirements gathering, data analysis, certifications like CBAP
Work EnvironmentOperations, process improvement teams, managementProject teams, IT departments, business units
Industry UsageManufacturing, finance, healthcare, any process-driven industryIT, finance, consulting, business development

While both roles aim to improve business efficiency, Business Process Managers focus on managing and optimizing processes, whereas Business Analysts concentrate on analyzing business needs and defining requirements for solutions.

What Does a Business Process Manager Do?

A business process manager evaluates current business processes and designs, tests, and implements new processes to improve efficiency, profitability, and performance. As a business process manager, your primary duties include ensuring that your ideas conform to the organization’s long-term business strategy and collaborating with different departments so processes work in harmony. You also report on the entire implementation procedure.

What are the key skills and qualifications needed to thrive as a Business Process Manager, and why are they important?

To thrive as a Business Process Manager, you need expertise in process mapping, analysis, and improvement methodologies such as Lean or Six Sigma, often supported by a bachelor’s degree in business or a related field. Familiarity with business process management (BPM) software, data analytics tools, and relevant certifications like Six Sigma Green Belt are typically required. Strong communication, leadership, and problem-solving skills help you drive change and collaborate across departments. These competencies are vital for streamlining operations, increasing efficiency, and delivering measurable organizational improvements.

What are some typical challenges a Business Process Manager faces when implementing process improvements across departments?

Business Process Managers often encounter challenges such as resistance to change from employees, difficulties in aligning processes across diverse departments, and ensuring that improvements do not disrupt ongoing operations. Successful managers address these by fostering strong communication, involving key stakeholders early, and providing clear training and support. Navigating these challenges requires adaptability, collaboration, and a strong understanding of both business objectives and team dynamics.
More about Business Process Manager jobs
What are the most commonly searched types of Business Process jobs in Rochester, NY? The most popular types of Business Process jobs in Rochester, NY are:
What are popular job titles related to Business Process Manager jobs in Rochester, NY? For Business Process Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Business Process Manager jobs in Rochester, NY look for? The top searched job categories for Business Process Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Business Process Manager jobs? Cities near Rochester, NY with the most Business Process Manager job openings:
Business Process Manager jobs near you
Infographic showing various Business Process Manager job openings in Rochester, NY as of July 2026, with employment types broken down into 80% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $121,837 per year, or $58.6 per hour.

Business Process Improvement Manager

Regional Transit Service

Rochester, NY • On-site

$78K - $84K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Business Process Improvement Manager

Reports To: Chief Technology & Innovation Officer

Salary Range: $78,000$84,000 annually (depending on experience)

Make an Impact at RTS

At RTS, we connect our community to the people, places, and opportunities that matter most. We're looking for a collaborative, solutions-oriented leader to help improve how our organization operates. If you enjoy leading projects, streamlining processes, and driving meaningful change, this is an opportunity to make a lasting impact while growing your career.

Why Join RTS?

Staying Healthy

  • Medical, Dental & Vision Insurance
  • Flexible Spending Account (FSA)

Feeling Secure

  • Pension Plan
  • NYS Deferred Compensation Plan
  • Life, Disability & Supplemental Insurance

Work-Life Balance

  • 17 days of PTO upon hire
  • Paid Holidays
  • Employee Assistance Program
  • 24/7 Fitness Center
  • Wellness Program
  • Culture & Inclusion Council
  • Public Service Loan Forgiveness (PSLF)
  • Employee Discounts & More

About the Role

The Business Process Improvement Manager leads cross-functional initiatives that improve how RTS works. This role combines project management, Lean Six Sigma, systems thinking, and data analysis to streamline operations, improve customer service, and deliver measurable business results.

What You'll Do

  • Lead business process improvement projects from planning through implementation.
  • Analyze workflows, identify inefficiencies, and recommend process improvements.
  • Apply Lean Six Sigma and continuous improvement methodologies.
  • Facilitate process mapping, root cause analysis, and stakeholder workshops.
  • Develop project plans, documentation, schedules, budgets, and performance metrics.
  • Analyze operational and financial data to support strategic decisions.
  • Improve customer service and operational workflows across departments.
  • Lead change management efforts and ensure successful implementation of new processes.
  • Perform other duties as assigned.

What We're Looking For

Required Qualifications

  • Bachelor's degree in Industrial Engineering, Systems Engineering, Business, Operations Management, Project Management, or a related field.
  • Three (3) years of experience in project management, process improvement, or a related field. Equivalent combinations of education and experience will be considered.
  • Strong customer service, communication, and relationship-building skills.

Preferred Qualifications

  • Project Management Professional (PMP) certification.
  • Lean Six Sigma Green Belt certification or higher.

Knowledge, Skills & Abilities

  • Leadership and stakeholder engagement skills.
  • Experience with Lean Six Sigma and continuous improvement methodologies.
  • Strong analytical, financial, and problem-solving abilities.
  • Excellent written, verbal, and presentation skills.
  • Ability to manage multiple projects and priorities.
  • Familiarity with project management and process mapping tools.

Working Conditions & Physical Requirements

This position primarily works in an office environment and requires regular computer use, communication, and sitting for extended periods. Reasonable accommodation will be made for qualified individuals with disabilities to perform the essential functions of the position.

Equal Employment Opportunity

Rochester Genesee Regional Transportation Authority (RGRTA) has a zero-tolerance drug and alcohol policy for all employees in accordance with state and federal law. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment in accordance with the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.

Rochester Genesee Regional Transportation Authority (RGRTA) is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship and/or immigration status, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability, genetic information, or any other protected characteristic under applicable federal or state law. RGRTA will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.