Business Process Manager Jobs in Tennessee (NOW HIRING)

Senior Utilities Business Systems Analyst
Category: Business Analysis (functional and technical)
Main location: United States, Tennessee, Knoxville
Alternate Location(s): United States, Georgia, Atlanta
United States, North Carolina, Charlotte
Position ID:J0726-2354
Employment Type: Full Time
Position Description:
CGI is one of the world's largest independent IT and business consulting services firms. We partner with commercial and government clients to deliver innovative technology and business solutions that create meaningful business outcomes. At CGI, you'll join a collaborative organization where ownership, continuous learning, and client success are at the core of everything we do, empowering our professionals to build rewarding careers while making a lasting impact.
CGI is seeking a Senior Utilities Business Systems Analyst to join our growing Utilities practice. In this role, you will partner with utility clients to analyze business needs, optimize business processes, and implement enterprise software solutions that support digital transformation initiatives. You will serve as a trusted advisor throughout the project lifecycle, working closely with client stakeholders and technical teams to design, configure, test, and deploy solutions that improve operational efficiency and enhance the customer experience.
This role is ideal for a business systems professional who enjoys collaborating directly with clients, facilitating business process improvements, and delivering high-quality software implementations. The position requires the ability to travel extensively to client locations, with travel up to 67% based on project needs.
Your future duties and responsibilities:
Facilitate business process discovery sessions with utility clients to gather, analyze, and document business requirements and future-state process flows
Create and maintain functional documentation including business process diagrams, functional specifications, configuration documentation, and solution design artifacts
Configure enterprise utility applications to align with client business processes and evolving operational requirements
Collaborate with client stakeholders to identify process improvement opportunities and recommend innovative technology solutions that enhance the customer experience
Support software implementations by configuring new functionality, enhancements, interfaces, extensions, and reporting solutions
Investigate, troubleshoot, and resolve functional issues related to application configuration, integrations, customizations, and system performance
Develop comprehensive test plans, test cases, and test scripts while executing functional and user acceptance testing activities
Design, develop, and deliver end-user training materials and facilitate client training sessions to support successful solution adoption
Partner with cross-functional project teams to ensure successful solution delivery while maintaining high standards for quality, client satisfaction, and project outcomes
Communicate effectively with technical and business stakeholders throughout all phases of project execution
Required qualifications to be successful in this role:
Bachelor's degree or equivalent combination of education and professional experience
Demonstrated experience working within the utilities industry
Experience gathering and documenting business requirements and translating them into functional solution designs
Experience participating in enterprise software implementation or business transformation projects
Proven ability to develop and deliver effective end-user training and supporting documentation
Strong analytical and problem-solving skills with the ability to evaluate complex business processes and recommend practical solutions
Excellent verbal, written, facilitation, and presentation skills with the ability to communicate effectively across technical and business audiences
Ability to work independently and collaboratively within fast-paced, client-facing project environments
Self-motivated team player with a strong work ethic and commitment to delivering exceptional client service
Ability and willingness to travel up to 67% to support client engagements
Desired qualifications
Experience with utility Customer Information Systems (CIS), Customer Care and Billing (CC&B),
Meter Data Management (MDM), Asset Management, or related utility platforms
Experience leading business process reengineering initiatives within utility organizations
Knowledge of software development lifecycle (SDLC), Agile, Scrum, or hybrid project delivery methodologies
Experience supporting functional testing, user acceptance testing, and production deployments
Previous consulting experience supporting enterprise technology implementations
Project Management Professional (PMP), Certified Business Analysis Professional (CBAP), or Agile-related certifications
Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $79,600.00 $139,300.00.
CGI's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
.Learning opportunities and tuition assistance
. Wellness and Well being programs
Skills:

• Business Analysis
• Communication
• Requirements Analysis
• Utilities
• MS Office365

What you can expect from us:
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.