Business Process Manager Jobs in Quebec (NOW HIRING)

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) - with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

As a Senior Business Analyst within the Data Management and Reporting (DMR) team, you will provide ongoing oversight of finance-related data standards, controls, and processes, with a strong focus on optimizing the Chart of Accounts. You will partner with finance and business stakeholders, technology teams, and support functions to translate organizational needs and change initiatives into clear requirements, practical recommendations, and well-executed solutions.

What you'll do here:

• Plan and coordinate project activities tied to organizational requirements, process improvements, and change initiatives.
• Lead requirements gathering with business communities using interviews, workshops, and working sessions with cross-functional experts.
• Act as a key intermediary between IT, end users, and leaders across different levels, ensuring a clear, consistent flow of information.
• Analyze inputs from multiple sources, break down high-level needs into detailed requirements, and recommend solutions to business problems.
• Translate objectives into functional specifications and detailed documentation using defined templates and standards.
• Ensure alignment and continuity across business units, technology teams, and support teams.
• Identify and assess the need for change, evaluate impacts, and communicate impacts clearly to stakeholders.
• Support Quality Assurance during test planning and execution, including reviewing scenarios and validating outcomes.
• Contribute to productivity improvements and risk reduction through strong analysis, clear documentation, and disciplined follow-through.

What you bring to the table:

• CPA certification, with hands-on experience working with a Chart of Accounts.
• 10+ years of relevant Business Analyst experience, including business process review and functional analysis.
• Strong analytical and problem-solving skills, with the ability to turn ambiguity into structured requirements and actionable next steps.
• Proven change management mindset, comfortable operating in evolving environments and helping others navigate change.
• Strong communication skills, both written and verbal, with the ability to influence and align stakeholders.
• Advanced Excel skills, including formulas, pivot tables, and data validation.
• Working understanding of relational data concepts (tables, fields, keys, joins, lookup and reference tables).
• Strong initiative and autonomy, with solid time management and the ability to manage multiple priorities at once.
• Client-oriented approach and strong team spirit.
• Experience in the Property and Casualty (P&C) insurance industry (asset).
• Education: Bachelor's degree in business administration, accounting, or an equivalent combination of education and experience (CPA required).
• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
• No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.