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Business Process Expert Jobs (NOW HIRING)

Quantum Health

Business Process Engineer

Dublin, OH · On-site

Expert in the analysis of existing integrated processes, procedures, and methods with the ability to promote effective business operations through standardization, improvement, simplification ...

Akraya

$20 - $25/hr

Business Process Modeling: Expert, Requirements Elicitation: Expert, Stakeholder Management: Expert, Analytical Thinking: Expert, Project Management: Proficient Contract Type: W2 Only Duration: 6+ ...

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How much do business process expert jobs pay per hour?

As of May 28, 2026, the average hourly pay for business process expert in the United States is $26.92, according to ZipRecruiter salary data. Most workers in this role earn between $25.96 and $27.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Business Process Expert, and why are they important?

To thrive as a Business Process Expert, you need a deep understanding of process analysis, workflow optimization, and often a background in business administration or industrial engineering. Familiarity with process mapping tools (such as Visio or ARIS), ERP systems, and certifications like Lean Six Sigma or BPM are typically required. Strong analytical thinking, communication skills, and the ability to drive change across departments make someone stand out in this role. These skills are crucial for identifying inefficiencies, implementing improvements, and ensuring organizational agility and competitiveness.

How does a Business Process Expert typically collaborate with cross-functional teams to implement process improvements?

A Business Process Expert regularly works with cross-functional teams, such as IT, operations, and management, to identify inefficiencies and design effective process improvements. Collaboration often involves facilitating workshops, mapping out current workflows, and gathering input from various stakeholders to ensure proposed changes align with business goals. The role requires excellent communication and project management skills to coordinate efforts, address feedback, and guide teams through the implementation and change management phases. Regular meetings and progress updates are common to keep everyone aligned and ensure successful adoption of new processes.

What are Business Process Experts?

Business Process Experts are professionals who analyze, design, and optimize business processes within an organization. They work to improve efficiency, reduce costs, and enhance overall performance by identifying bottlenecks and implementing best practices. These experts often collaborate with various departments to ensure that business processes align with organizational goals and leverage technology where appropriate. Their role is crucial in driving continuous improvement and supporting successful change management initiatives.

What jobs can I get with a BBM?

A BBM (Bachelor of Business Management) degree qualifies you for roles such as Business Process Analyst, Operations Manager, or Business Consultant. These positions often require skills in process improvement, project management, and familiarity with tools like ERP systems. Certification in project management or process analysis can enhance job prospects.

What is the difference between Business Process Expert vs Business Analyst?

AspectBusiness Process ExpertBusiness Analyst
Required CredentialsTypically certifications in process improvement (e.g., Six Sigma, BPM)Often certifications in analysis or project management (e.g., CBAP, PMP)
Work EnvironmentFocuses on process optimization within organizations, often in operations or manufacturingAnalyzes business needs, gathers requirements, and supports project development
Employer & Industry UsageUsed across industries for process improvement rolesCommon in IT, finance, and consulting sectors for project support

The Business Process Expert primarily focuses on analyzing and improving organizational processes, often using specific methodologies like Six Sigma. In contrast, the Business Analyst concentrates on understanding business needs, gathering requirements, and supporting project implementation. While both roles require analytical skills, their core responsibilities and focus areas differ, making each essential for different stages of business improvement and project success.

More about Business Process Expert jobs
What job categories do people searching Business Process Expert jobs look for? The top searched job categories for Business Process Expert jobs are:
What are popular job titles related to Business Process Expert jobs? For Business Process Expert jobs, the most frequently searched job titles are:
Business Process Expert jobs near you
Infographic showing various Business Process Expert job openings in the United States as of May 2026, with employment types broken down into 72% Full Time, 18% Part Time, 5% Temporary, and 5% Contract. Highlights an 93% Physical, and 7% Remote job distribution, with an average salary of $56,000 per year, or $26.9 per hour.
Sr. Business Process Consultant, ServiceNow Finance & Procurement (Source-to-Pay) Solutions

Sr. Business Process Consultant, ServiceNow Finance & Procurement (Source-to-Pay) Solutions

ServiceNow

Addison, TX

Full-time

Posted 7 days ago

Job description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Sr. Business Process Consultant, ServiceNow Finance & Procurement (Source-to-Pay) Solutions

The Role A Business Process Consultant (BPC), is a functional and process expert in the ServiceNow Expert Services Team on customer implementation/delivery teams - consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the growing ServiceNow Finance & Supply Chain (Source-to-Pay) and Legal Contract Operations Product Lines - which currently includes the Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), Accounts Payable Operations (APO), Finance Case Management, Legal Service Delivery (LSD), and Contract Management Solutions - all with the goal of accelerating and driving customer business outcomes.

What you get to do in this role:

Be the process expert for Finance, Supply Chain, Source-to-Pay, Legal Operations, and/or Contracting departments, using ServiceNow products and best practices focused on configuration vs. customization to drive business outcomes

Drive Finance, Supply Chain, Source-to-Pay, Legal, and/or Contracting-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders

Lead customers in their efforts to take advantage of the ServiceNow Solution's standard capabilities in their efforts to improve their processes

Lead customer design workshops focused on ServiceNow Platform and Solution functionality

Own support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral

Guide customers in completing required documentation such as business requirement workbooks for functional aspects of the solution

Draft persona-based and functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them. The BPC owns the lifecycle of all user stories workflow in engagements - from draft to completion.

Guide and advocate for the customer's needs throughout the engagement

Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources

Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement

Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes

Prepare all customer-facing deliverables focused on process

Juggle multiple and complex projects/initiatives

Promote continuous improvement practices for delivery/engagement materials

Support specific sales activities when required

Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request

Up to 50% travel annually, driven by customer needs and internal meetings

Qualifications

Must be a U.S. Citizen, with ability to obtain and maintain a U.S. Public Trust security clearance.

At least 5+ years of consulting experience for complex, global organizations in the Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting operations/technology departments

Experience with ServiceNow Finance & Supply Chain Solutions, including Supplier Lifecycle Operations (SLP), Sourcing & Procurement Operations (SPO) and/or Accounts Payable Operations (APO), preferred. ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification and ServiceNow Certified Application Developer (CAD) required - ServiceNow Supplier Lifecycle Operaations (SLP) Accreditation, Sourcing & Procurement Operations (SPO) Accreditation, Accounts Payable Operations (APO) Accreditation, and/or Legal Service Delivery Accreditation, preferred.

Demonstrated ability to influence and consult (providing options with pros, cons and risks) in Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting organizations, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems

Proven experience in defining and deploying future-state processes and in identifying solutions from a people, process and technology perspective with a focused prowess on implementation of technology

Strong understanding with leading Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting related systems and tools such as SAP ECC, SAP S/4HANA, SAP Ariba, Coupa, Ivalua, Oracle Procurement Cloud, etc.

Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development

Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)

Experience in providing Knowledge-Centered Service / Support using technologies

Experience in analyzing and recommending Finance, Supply Chain, Source-to-Pay. Legal, and/or Contracting strategies based on business priorities

Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity

Proven team player and team builder

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. 

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About ServiceNow

Sourced by ZipRecruiter

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Santa Clara, CA, US

Year founded

2004

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