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Business Process Consultant Jobs (NOW HIRING)

Wolters Kluwer

Senior Business Process Consultant

New York, NY · On-site

$114K - $140K/yr

The Senior Business Process Consultant (BPC) for Wolters Kluwer (WK) - CT Corporation - is responsible for driving the strategy, definition, design and implementation of new/upgraded customer-facing ...

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How much do business process consultant jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for business process consultant in the United States is $57.16, according to ZipRecruiter salary data. Most workers in this role earn between $48.08 and $72.12 per hour, depending on experience, location, and employer.

What is a business process consultant?

A Business Process Consultant is a professional who analyzes, designs, and improves an organization's business processes to enhance efficiency and effectiveness. They work closely with stakeholders to understand existing workflows, identify bottlenecks or inefficiencies, and recommend solutions, which may include new technologies or process redesigns. Their goal is to optimize operations, reduce costs, and improve overall business performance. Business Process Consultants often facilitate change management and help implement best practices across various departments.

What does a business process consultant do?

A business process consultant analyzes and assesses various strategies and systems that a business uses. As a business process consultant, your duties are to collect information, perform complex analyses on the data, and present your results and recommendations to the company’s upper management. The primary goal of a business process consultant is to address any issues related to productivity or efficiency, such as workflow problems or redundant positions, and provide useful solutions that a business can implement to reduce these issues.

What are the key skills and qualifications needed to thrive as a business process consultant, and why are they important?

To thrive as a Business Process Consultant, you need strong analytical abilities, process mapping expertise, and a background in business administration or a related field. Familiarity with process modeling tools (like Visio or BPMN), ERP systems, and certifications such as Lean Six Sigma are commonly required. Excellent communication, change management, and problem-solving skills help you engage stakeholders and drive organizational improvements. These competencies are vital for identifying inefficiencies, designing effective solutions, and ensuring successful process transformations.

How does a business process consultant typically collaborate with different departments to implement process improvements?

A Business Process Consultant works closely with stakeholders across multiple departments—such as operations, IT, finance, and HR—to identify inefficiencies and recommend solutions. They often facilitate workshops, lead cross-functional meetings, and gather input to ensure that process changes align with organizational goals. Collaboration is key, as consultants must balance differing priorities, manage expectations, and ensure buy-in from all affected teams. Open communication and a structured approach help drive successful adoption of new processes.

What is the difference between Business Process Consultant vs Business Analyst?

AspectBusiness Process ConsultantBusiness Analyst
Primary FocusAnalyzing and improving business processesGathering and defining business requirements
CertificationsLean, Six Sigma, PMP often preferredCBAP, CCBA, PMI-PBA common
Work EnvironmentConsulting firms, corporate, project-basedCorporate, IT, project teams
Industry UsageBusiness transformation, process optimizationRequirements gathering, system implementation

While both roles involve improving business operations, Business Process Consultants focus on analyzing and redesigning processes, often working on large-scale transformations. Business Analysts primarily gather requirements and support system or project implementations. Both roles require analytical skills and relevant certifications, but their core responsibilities differ in scope and focus.

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Business Process Consultant jobs near you
Infographic showing various Business Process Consultant job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $118,896 per year, or $57.2 per hour.

ServiceNow Business Process Consultant

Washington, DC • On-site

Beyond20
IT Services • 11 - 50 employees
Learn more about Beyond20external

Full-time

Re-posted 21 days ago

Job description

Beyond20 is seeking a Business Process Consultant to join our growing practice. The successful candidate will have extensive experience driving platform adoption and customer satisfaction and ultimately help customers grow their business on the ServiceNow platform. The position will operate with significant autonomy, exercising independent judgement and decision making with respect to matters of significance.
Responsibilities:
  • Lead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processes
  • Be a key member of an overall engagement team focused on delivering customer outcomes
  • Lead customer design workshops and speak to how best practice processes align to the ServiceNow platform
  • Create client specific presentations for workshops
  • Guiding customers in defining and refining business requirement for functional aspects of the solution
  • Drafting user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
  • Managing and communicating ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations
  • Assist clients with creating and executing Organizational Change Management (OCM) plans
  • Contribute towards continuous improvement of leading practices
  • Growing and mentoring other members of ServiceNow and the partner ecosystem

Required Skills:
  • Must be a US Citizen
  • Must be able to obtain DHS program suitability prior to starting employment
  • 4+ years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and tuning
  • Significant consulting experience within complex, global organizations with the ability to influence and consult in an ITIL / ITSM Services environment.
  • Experience in defining and deploying future-state ITSM processes and in identifying solutions from a people, process, and technology perspective
  • Excellent communication and presentation skills
  • Experience in analyzing and recommending ITSM strategies based on business priorities
  • Excellent interpersonal skills, customer-centric attitude and experience working with diverse team
  • Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies
  • Familiarity with the ServiceNow platform, including development of customizations beyond out-of-box
  • Strong documentation and technical writing experience.

Desired Skills:
  • Experience with Scaled Agile Framework (SAFe) knowledge and experience
  • Experience with other modules on the ServiceNow platform, such as, SPM, APM, ITAM, CSM FSM, HRSD.
  • Experience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira Align

Required Education:
Bachelor's degree in Systems Engineering, Computer Science, Information Systems, or related technical field.
Two years of related work experience may be substituted for each year of degree level education.

Apply