Business Operation Manager Jobs in Quebec (NOW HIRING)

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) - with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We're looking for a Business Intelligence Analyst to join our growing Operation Performance Analytics (OPA) team, where collaboration, creativity and high impact projects are at the heart of our mandate.

OPA is a national analytics team dedicated to delivering insights and analysis that support Intact Insurance in enhancing operational excellence, driving productivity, fostering growth and elevating service quality across underwriting teams.

What you'll do here:

• Collaborate in defining business requirements and develop relevant KPIs aligned with objectives.

• Apply best practices in data preparation to ensure data quality and usability. Deliver high-quality and robust code.

• Select appropriate ways to build the metrics based on the context. Formulate clear and testable hypotheses prior to execution.

• Develop and execute data validation processes for developed KPIs, to ensure the accuracy, completeness, and reliability of metrics.

• Provide technical support to the team throughout the development cycle of metrics and for related analyses.

• Actively participate in knowledge sharing and apply learnings to improve outcomes. Advise and contribute to the optimization of team processes.

• Ensure transparent and effective information sharing within the teamand with stakeholders.

What you bring to the table:

• Bachelor's degree in data-related field (i.e., Business intelligence, Mathematics, Science, Statistics, Computer Science, etc.), or any combination of equivalent education and experience.

• 3+ years of relevant work experience.

• Demonstrate strong knowledge of programming languages (Python, SAS an asset) and understanding of underlying data pipelines and workflows.

• Excellent time management and organization skills, managing competing priorities to meet deadlines.

• Demonstrate ownership and accountability for deliverables.

• Bilingualism (French / English) - Need to interact on a regular basis with colleagues across the country.

• No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.