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How much do business development center representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for business development center representative in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

How does a business development center representative typically collaborate with sales and service teams?

Business Development Center Representatives play a vital role in connecting potential customers with the appropriate sales or service departments. They regularly communicate with sales teams to relay qualified leads, set appointments, and provide relevant customer information. Additionally, they often coordinate with service teams to ensure customer inquiries and follow-ups are handled efficiently. This collaborative approach helps streamline the customer journey and ensures a seamless experience from initial contact to final sale or service.

What are the key skills and qualifications needed to thrive as a business development center representative?

To thrive as a Business Development Center Representative, you need strong communication skills, sales acumen, and a high school diploma or equivalent, with some employers preferring experience in customer service or the automotive industry. Familiarity with CRM systems, lead management tools, and telephone systems is typically required. Outstanding active listening, problem-solving abilities, and resilience help you build rapport and convert leads effectively. These skills and qualities are vital for driving customer engagement, meeting sales targets, and supporting overall business growth.

What is the difference between Business Development Center Representative vs Customer Service Representative?

AspectBusiness Development Center RepresentativeCustomer Service Representative
CredentialsHigh school diploma; sales or communication experienceHigh school diploma; customer service skills
Work EnvironmentCall centers, sales offices, client outreachCall centers, retail, support desks
Employer & IndustrySales, marketing, telecommunicationsRetail, service, hospitality
Primary FocusGenerating leads, sales, business growthAssisting customers, resolving issues

While both roles involve communication via phone or email, Business Development Center Representatives focus on sales and expanding business opportunities, whereas Customer Service Representatives prioritize assisting existing customers and resolving issues. Understanding these differences helps job seekers find the right fit based on their skills and career goals.

What is a business development center representative?

A Business Development Center Representative (BDC Rep) is a professional who serves as the primary point of contact between a company and its potential customers, often working in industries like automotive sales. Their main responsibilities include handling inbound and outbound calls, responding to online inquiries, scheduling appointments, and nurturing leads to support the sales team. BDC Reps play a crucial role in ensuring a positive customer experience and maximizing sales opportunities by following up with prospects and maintaining accurate records. They typically work in a call center environment and need strong communication and organizational skills.
What states have the most Business Development Center Representative jobs? States with the most job openings for Business Development Center Representative jobs include:
What are popular job titles related to Business Development Center Representative jobs? For Business Development Center Representative jobs, the most frequently searched job titles are:
Business Development Center Representative jobs near you
Infographic showing various Business Development Center Representative job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $37,575 per year, or $18.1 per hour.

Business Development Center Representative

Arlington Heights Chrysler Jeep Dodge Ram

Arlington Heights, IL

$16.50 - $18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Napleton Automotive Group owns and operates 55+ retail automotive dealerships in eight states. Our group employs 3,500 people nationwide and has rental car facilities, body shops, and a large real estate portfolio as well. Napleton ranked as 20 out of top 150 automotive groups in the U.S. for 2018 based on new car volume.

 If you're looking for an opportunity to join the automotive industry as a valued team member, your search is complete. We pride ourselves on providing careers to our employees, not just jobs. We're looking for high energy employees that want to take care of customers with a warm welcome smile.

What We Offer

  • Pay ranging between $16.50-$18.50 per hour
  • Medical and Vision
  • 401K Plan
  • Paid time off and vacation
  • Growth opportunities
  • Dental, Life, Short Term, Long Term, and Accidental death and dismemberment insurance
  • Paid Training
  • Employee vehicle purchase plans
  • Family owned and operated
  • Long term job security
  • Flexible Work Schedule
  • Discounts on products and services

Responsibilities

  • Handling of incoming and outgoing phone calls and emails.
  • Work in our call center staffed and managed by the Dealership, and handle our customer contacts, service, follow-up, and lead generation.
  • Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction.
  • Answer customer internet inquires by both email and phone. 
  • Schedule sales appointments and reschedule no show customers.
  • Contact customers based on current marketing incentives.
  • Follow up with existing and potential customers to generate leads and close sales.
  • Explaining product performance, application and benefits to prospects and describing all optional equipment available for customer purchase.
  • Following up in a manner that results in the customer visiting the dealership.
  • Introducing customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership’s service department.
  • Following up on all unsold customers, and any special requests to be sure that all customer expectations are met.
  • Maintaining a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.

Qualifications

We take care of our people with industry leading benefits which allows us - and you - to continue being amazing!

  • Excellent computer skills required.
  • Knowledgeable to call center environment.
  • Automotive experience helpful but not required.
  • Able to communicate persuasively with customers to set appointments.

Physical Demands

Constant sitting 

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