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How much do business development center representative jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for business development center representative in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

How does a Business Development Center Representative typically collaborate with sales and service teams?

Business Development Center Representatives play a vital role in connecting potential customers with the appropriate sales or service departments. They regularly communicate with sales teams to relay qualified leads, set appointments, and provide relevant customer information. Additionally, they often coordinate with service teams to ensure customer inquiries and follow-ups are handled efficiently. This collaborative approach helps streamline the customer journey and ensures a seamless experience from initial contact to final sale or service.

What are the key skills and qualifications needed to thrive as a Business Development Center Representative, and why are they important?

To thrive as a Business Development Center Representative, you need strong communication skills, sales acumen, and a high school diploma or equivalent, with some employers preferring experience in customer service or the automotive industry. Familiarity with CRM systems, lead management tools, and telephone systems is typically required. Outstanding active listening, problem-solving abilities, and resilience help you build rapport and convert leads effectively. These skills and qualities are vital for driving customer engagement, meeting sales targets, and supporting overall business growth.

What is the difference between Business Development Center Representative vs Customer Service Representative?

AspectBusiness Development Center RepresentativeCustomer Service Representative
CredentialsHigh school diploma; sales or communication experienceHigh school diploma; customer service skills
Work EnvironmentCall centers, sales offices, client outreachCall centers, retail, support desks
Employer & IndustrySales, marketing, telecommunicationsRetail, service, hospitality
Primary FocusGenerating leads, sales, business growthAssisting customers, resolving issues

While both roles involve communication via phone or email, Business Development Center Representatives focus on sales and expanding business opportunities, whereas Customer Service Representatives prioritize assisting existing customers and resolving issues. Understanding these differences helps job seekers find the right fit based on their skills and career goals.

What is a Business Development Center Representative?

A Business Development Center Representative (BDC Rep) is a professional who serves as the primary point of contact between a company and its potential customers, often working in industries like automotive sales. Their main responsibilities include handling inbound and outbound calls, responding to online inquiries, scheduling appointments, and nurturing leads to support the sales team. BDC Reps play a crucial role in ensuring a positive customer experience and maximizing sales opportunities by following up with prospects and maintaining accurate records. They typically work in a call center environment and need strong communication and organizational skills.
What states have the most Business Development Center Representative jobs? States with the most job openings for Business Development Center Representative jobs include:
What are popular job titles related to Business Development Center Representative jobs? For Business Development Center Representative jobs, the most frequently searched job titles are:
Business Development Center Representative jobs near you
Infographic showing various Business Development Center Representative job openings in the United States as of July 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $37,575 per year, or $18.1 per hour.

Business Development Center Rep

MERCEDES-BENZ OF ORANGE PARK

Jacksonville, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Fields Land Rover Lake Bluff is seeking high integrity, positive minded, energetic team members to join our dynamic dealership environment! Please join us in our efforts to provide premium customer service experience and create life-long relationships with our customers and fellow team members.
As a family owned and operated business, our culture is defined by our shared beliefs in the importance of safety, integrity, courtesy, presentation, and efficiency. We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization. https://fieldsautogroup.hireology.careers/
Responsibilities
Handle inbound and outbound scripted calls with current and prospective service customers.
  • Respond to service leads, customer emails, and live chat inquiries.
  • Schedule appointments and follow up on no-shows.
  • Make outbound calls to past customers and promote special service campaigns.
  • Perform customer satisfaction and follow-up calls.
  • Maintain accurate customer records and update the database regularly.
  • Support service and marketing initiatives as needed.
  • Uphold ethical standards while delivering the highest level of customer satisfaction.

Qualifications
  • Automotive BDC or call center experience preferred (but not required-we welcome driven individuals with a passion to succeed).
  • Strong verbal and written communication skills.
  • Confident, coachable, and motivated to achieve goals.
  • Excellent organizational and multitasking abilities.
  • Tech-savvy with solid PC and internet skills.
  • Ability to work independently and thrive in a fast-paced environment.
  • Dedicated to providing exceptional customer service and willing to take on additional responsibilities as needed.

Why Join Us
At Mercedes-Benz of Orange Park, you'll be part of a world-class brand that represents luxury, innovation, and excellence. We offer:
  • A supportive team environment with opportunities for career growth.
  • Ongoing training and development to set you up for success.
  • Competitive pay and benefits package.
  • The pride of working with one of the most recognized and respected automotive brands in the world.

We Offer
Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services, Sundays off.
If you're motivated, customer-focused, and ready to be the voice of Mercedes-Benz of Orange Park Service, we'd love to hear from you!

Apply