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Customs Brokerage Agent
Job Type: Full-Time
Work Arrangement: Primarily In-Office
Position Summary

SEKO Logistics is seeking an experienced Customs Brokerage Agent to join our Customs Brokerage team. The ideal candidate will have hands-on experience with U.S. Customs brokerage operations and a strong understanding of the import entry process, U.S. Customs regulations, tariff classification, and documentation requirements.
This is a primarily in-office position designed for someone who values collaboration and being part of an experienced Customs brokerage team. The position also offers hybrid work flexibility as a benefit, based on business needs, performance, and departmental requirements.
A U.S. Customs Broker License is preferred but not required. Candidates must have prior Customs brokerage experience.
Key Responsibilities
•  Prepare, review, and transmit U.S. Customs entries accurately and timely in accordance with CBP requirements and client instructions.
•  Review commercial invoices, packing lists, bills of lading/air waybills, certificates of origin, arrival notices, and other supporting documentation for accuracy and completeness.
•  Determine and verify HTS classifications, duty rates, country of origin, trade program eligibility, and applicable Chapter 99 tariff requirements.
•  Calculate duties, taxes, and fees associated with imported merchandise.
•  Monitor Customs entries and shipments through release and resolve holds, rejects, documentation issues, and other clearance exceptions.
•  Communicate with U.S. Customs and Border Protection (CBP), Partner Government Agencies (PGAs), carriers, customers, and internal operations teams to facilitate timely clearance.
•  Research and respond to Customs inquiries, including Requests for Information (CF-28), Notices of Action (CF-29), and other CBP correspondence as appropriate.
•  Assist with post-entry activities, including Post Summary Corrections (PSCs), protests, reconciliation, duty refund opportunities, and other entry corrections as needed.
•  Maintain accurate client profiles, classification databases, parts lists, and Customs brokerage instructions.
•  Provide customers with operational guidance regarding Customs requirements, documentation, tariff treatment, and import procedures within the scope of the position.
•  Stay current with changes to the Harmonized Tariff Schedule, CBP regulations, trade remedies, tariff programs, Partner Government Agency requirements, and other developments affecting U.S. imports.
•  Identify potential compliance concerns and escalate complex classification, valuation, origin, AD/CVD, tariff, or regulatory issues when appropriate.
•  Work closely with Customs Brokerage, transportation, account management, and compliance team members to provide consistent and responsive customer service.
•  Prepare reports and perform other Customs brokerage and compliance-related duties as assigned.
Qualifications

•  Previous U.S. Customs brokerage experience required.
•  U.S. Customs Broker License preferred but not required.
•  Working knowledge of U.S. Customs entry procedures and import documentation.
•  Familiarity with the Harmonized Tariff Schedule of the United States (HTSUS) and tariff classification.
•  Knowledge of ACE/ABI and electronic Customs entry processing.
•  Experience working with Customs brokerage software; CargoWise experience is a plus.
•  Familiarity with current trade programs and additional duty requirements,
   including Section 301, Section 232, Chapter 99 tariffs, Free Trade Agreements, and AD/CVD, is preferred.
•  Experience with Partner Government Agency requirements is a plus.
•  Strong computer skills, including proficiency with Microsoft Office applications.
Skills & Competencies
•  Exceptional attention to detail and commitment to accuracy.
•  Strong organizational and time-management skills.
•  Ability to prioritize workload and manage multiple Customs entries and deadlines simultaneously.
•  Strong analytical and problem-solving abilities.
•  Ability to research Customs requirements and troubleshoot entry and clearance issues.
•  Professional written and verbal communication skills.
•  Ability to communicate effectively with customers, co-workers, carriers, CBP officials, and other government agencies.
•  Strong sense of accountability and ownership of assigned work.
•  Ability to work both independently and collaboratively within a team environment.
•  Customer-focused approach with a commitment to responsive and reliable service.
Benefits & Work Environment

SEKO Logistics offers a competitive benefits package designed to support our employees both professionally and personally.
•  Fully paid healthcare coverage
•  Full-time employment
•  Opportunities to expand Customs brokerage, compliance, and regulatory knowledge
•  Additional comprehensive employee benefits will be provided during the interview process.
Preferred Qualifications

•  U.S. Customs Broker License in good standing preferred but not required.
•  Experience handling complex Customs entries and post-entry work.
•  Experience with automotive, manufacturing, or other high-volume import accounts.
•  Familiarity with CargoWise or a comparable Customs brokerage platform.
•  Experience researching HTS classifications, trade remedies, and Customs regulatory requirements.