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Brio Direct Jobs (NOW HIRING)

Brio Living Services

Nurse Practitioner

Muskegon, MI · On-site

$106K - $138K/yr

Clinical, Direct Care | LifeCircles PACE | Muskegon, Mi What You'll Do in This Role: The Nurse ... Mileage Reimbursement - Offered for work-related travel ACCESSIBILITY SUPPORT Brio Living Services ...

Brio Living Services

Administrative Assistant

Muskegon, MI · On-site

$16.50 - $21.50/hr

Answer and direct incoming phone calls promptly and politely, efficiently routing inquiries to the ... BRIO LIVING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER Brio Living Services provides equal ...

Brio Living Services

Referral Coordinator

Holland, MI

$18.37 - $23.93/hr

Perform other assignments as directed by the supervisor. The above is a summary of the position, it ... BRIO LIVING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER Brio Living Services provides equal ...

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How much do brio direct jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for brio direct in the United States is $21.43, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $24.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Direct Bank Customer Service Representative, and why are they important?

To thrive as a Direct Bank Customer Service Representative, you need strong communication skills, knowledge of banking products, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, online banking platforms, and basic office software is typically required. Patience, active listening, and problem-solving abilities help you build trust and resolve customer issues efficiently. These skills are crucial for providing excellent service, ensuring customer satisfaction, and representing the bank professionally in a digital environment.

What are some common challenges faced by customer service representatives at Brio Direct, and how can applicants prepare for them?

Customer service representatives at Brio Direct often face challenges such as handling high call volumes, addressing complex banking inquiries, and navigating multiple digital platforms simultaneously. To succeed, applicants should develop strong communication skills, practice patience in stressful situations, and familiarize themselves with online banking systems. Proactive problem-solving and a customer-focused attitude are key, as representatives frequently collaborate with other departments to resolve issues efficiently.

What is the difference between Brio Direct vs Customer Service Representative?

AspectBrio DirectCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall center, remote or office settingCall center, retail, or office environment
Industry UsageFinancial services, insurance, telecommunicationsRetail, banking, telecommunications, and more
Common Search/ComparisonCustomer support roles in financial servicesCustomer support roles across industries

Brio Direct and Customer Service Representative roles share similar credentials and work environments, often involving call center work and customer interaction. However, Brio Direct typically refers to specific financial services or insurance call centers, whereas Customer Service Representative is a broader term used across various industries. Understanding these differences helps job seekers target the right roles based on industry and job scope.

What is Brio Direct?

Brio Direct is an online banking division of Webster Bank, N.A., offering high-yield savings accounts and certificates of deposit (CDs) to consumers. It operates exclusively online, allowing customers to manage their accounts digitally without visiting a physical branch. Brio Direct is known for competitive interest rates and minimal fees, making it attractive to those looking to grow their savings. Accounts are FDIC-insured through Webster Bank, providing peace of mind for depositors.
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Brio Direct jobs near you
Infographic showing various Brio Direct job openings in the United States as of May 2026, with employment types broken down into 5% As Needed, 62% Part Time, and 33% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $44,573 per year, or $21.4 per hour.
Home Health Concierge | Full Time | 8am - 4:30pm

Home Health Concierge | Full Time | 8am - 4:30pm

Brio Living Services

Holland, MI • On-site

$16.93 - $18.33/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Schedule: Full Time | 40 hours per week | Monday - Friday | 8:00 am - 4:30 pm
Department: Home Care | LifeCircles PACE | Holland, MI

What You'll Do In This Role:
Be a trusted helping hand in the moments that matter most. As a Home Health Concierge, you'll provide personalized, non-clinical support to participants-often one-on-one-in their homes or in care settings such as assisted living or skilled nursing facilities. Guided by the interdisciplinary team, you'll focus on enhancing comfort, independence, and overall well-being through meaningful, participant-centered support. If you enjoy building connections and making a daily difference in someone's life, this role offers a rewarding and impactful experience. 
  • Provide One-on-One Support - Offer individualized supervision, respite care, psychosocial support, and companionship.
  • Assist with Daily Living - Support meals, housekeeping, laundry, and transportation needs.
  • Support Medication Adherence - Remind participants and ensure compliance with care plans.
  • Engage Participants - Facilitate activities and use redirection techniques as needed.
  • Coordinate Transportation - Ensure safe transport and monitor bus arrivals/departures.
  • Assist with Medical Appointments - Support participants during on-site and community-based appointments.
  • Document and Communicate - Record participant interactions accurately and relay relevant information to the care team.
The above is a summary of the position, it in no way states or implies that these are the only duties this position will be required to perform. If selected for the position you will receive a full job description.
  • At least one year of experience working with frail elderly or long-term care populations. High School diploma or GED, required
  • Reliable transportation and a valid Michigan Driver's License.
  • CPR certification or willing and able to obtain as offered by LifeCircles.
  • Strong desire working within a collaborative, team-based model of care.
  • Comfortable working independently and managing a self-directed workload.
  • Career Growth & Development - Take your career to the next level with our tuition assistance programs and educational scholarships.
  • Wellness Program & Reimbursement - Prioritize your health and well-being, reimbursed $120 a year!
  • Competitive Benefits for Full-Time Team Members - Enjoy Medical, Vision & Dental Insurance starting on the 1st of the month after 30 days of hire.
  • Retirement Savings Plan - Secure your future with employer contributions.
  • Daily Pay - Get paid when YOU want!
  • Generous Paid Time Off (PTO) - Includes 6 Paid Holidays and 2 Floating Holidays.
  • Team Member Referral Bonus Program - Earn $500 when you bring great people to our team!
  • Mileage Reimbursement - Offered for work-related travel.
ACCESSIBILITY SUPPORT
Brio Living Services is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us at loveyourcareer@mybrio.org
BRIO LIVING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER
Brio Living Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or genetics in accordance with applicable federal, state and local laws.
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