The Bookstore Student Employee is responsible for providing excellent customer service, assisting with daily store operations, and maintaining a clean, organized, and welcoming environment for students, faculty, staff, and visitors. This role offers an opportunity to gain valuable retail experience within a dynamic college setting.
Responsibilities:
- Customer Service:
- Greet customers warmly and assist them in locating textbooks, supplies, apparel, and other merchandise.
- Process sales transactions accurately using the point-of-sale (POS) system, handling cash, credit cards, and student accounts.
- Answer customer inquiries regarding product availability, pricing, returns, and store policies.
- Provide information about textbook buyback programs and rental options.
- Resolve customer issues and complaints politely and efficiently, escalating them to management when necessary.
- Merchandising and Stocking:
- Receive, unpack, and price merchandise, ensuring accurate inventory counts.
- Stock shelves, displays, and racks, maintaining a visually appealing and organized store.
- Assist with inventory management, including counting, tagging, and organizing products.
- Help with setting up and taking down seasonal displays and promotions.
- Operational Support:
- Maintain a clean and tidy sales floor, checkout area, and stockroom.
- Assist with opening and closing procedures, including cash register reconciliation and securing the store.
- Operate and troubleshoot store equipment as needed (e.g., printers, scanners).
- Adhere to all MCCA and store policies and procedures, including those related to safety and loss prevention.
- Assist with online order fulfillment, including picking, packing, and preparing orders for pickup or shipment.
- Team Collaboration:
- Work collaboratively with other student employees and store staff to ensure smooth operations.
- Communicate effectively with supervisors regarding customer feedback, stock issues, or operational concerns.
- Participate in training sessions as required.
Required Qualifications:
- Must be a currently enrolled student at Monroe Community College in good academic standing.
- Strong interpersonal and communication skills.
- Ability to provide excellent customer service in a fast-paced environment.
- Basic math skills and comfort handling cash transactions.
- Ability to lift and carry up to 25 pounds occasionally and stand for extended periods.
- Reliable, punctual, and able to work independently as well as part of a team.
Preferred Qualifications:
- Previous retail or customer service experience
- Familiarity with POS systems