Monroe Community College Assn

Position Title:              Night Desk Attendant

Department:                 Public Safety / Housing and Residence Life

Reports to:                   Lieutenant, Public Safety  

Primary Responsibilities:

The Night Desk Attendant plays a vital role in maintaining a safe, secure, and comfortable residence hall environment for Monroe Community College students. This position focuses on general reception, administrative support, and critical safety and security functions during evening and overnight hours, contributing directly to the well-being and success of MCC's diverse student population.

Specific Responsibilities:

Safety and Security

• Maintain an active awareness of residence hall surroundings and the general environment, ensuring that non-resident visitors and guests are appropriately checked in according to established procedures. This includes verifying photo ID for all guests and residents.
• Conduct bag checks of individuals entering the residence halls as per established Public Safety and Housing policies to ensure the security of the building.
• Report all unusual, suspicious, or unsafe behavior/activities to residence hall staff (Resident Director, Graduate Assistants, Resident Assistants) and/or Public Safety immediately.
• Assist Housing and Residence Life staff and Public Safety in responding to emergency situations, including but not limited to fire alarms, medical emergencies, and disruptive incidents.
• Enforce PNG List.
• Be knowledgeable of and adhere to all policies and procedures outlined in the MCCA Employee Handbook, Housing Policy Manual, MCC Student Handbook, Emergency Operations Guide, and other relevant college policies.
• Ensure that only authorized personnel are in the desk area.
• Assist Public Safety and Photo ID in maintaining proper student access to the residence halls using the Security Desk system.

Reception and Administrative Support

• Serve as the primary point of contact at the residence hall Night Desk Attendant desk during scheduled hours.
• Respond and report out any concerns to Public Safety using the provide technology, documenting observations, concerns, and reminders for subsequent shifts.
• Maintain the Visitor Log, accurately logging guests and checking for banned visitors.
• Ensure the desk area is left in a neat and orderly manner at the end of each shift.

Customer Service and Communication

• Maintain a professional, courteous, attentive, and responsive demeanor at all times when interacting with students, staff, and visitors.
• Reflect a positive attitude and actively support all Housing and Residence Life and College policies.
• Observe confidentiality rules at all times and without exception regarding student information and incidents.
• Collaborate effectively with Resident Directors, Graduate Assistants, Resident Assistants, Public Safety officers, and other college personnel to ensure a seamless and supportive living environment.

            Required Qualifications

• Currently enrolled full-time as a Monroe Community College student.
• High School Diploma or equivalent.
• Strong interpersonal, verbal, and written communication skills.
• Ability to work independently and exercise sound judgment during evening and overnight hours.
• Demonstrated computer software skills including Microsoft Office and Outlook.
• Ability to remain active, alert, and energetic during evening and overnight shifts.
• Proven ability to handle routine inquiries, provide accurate information, and direct individuals to appropriate resources.
• Must be available to work late evening to early morning shifts (anytime between 8:30 PM - 2:00 AM).
• May be required to rotate assignment locations between residence halls.
• Ability to attend and participate in all mandatory staff meetings and training sessions that impact Night Desk Attendant duties and responsibilities.

Preferred Qualifications

• Minimum of one (1) year of experience in a customer service, administrative, or front desk role within a fast-paced environment.
• Ability to lift and carry up to 20 pounds occasionally.
• Familiarity with campus safety procedures and emergency protocols.
• CPR/First Aid certification.
• Demonstrated problem-solving skills and ability to de-escalate difficult situations calmly and effectively.