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Bmc Remedy Support Jobs (NOW HIRING)

CPS, LLC

Senior Systems Engineer (ESMS)

Sierra Vista, AZ · On-site

$93K - $127K/yr

Provide system engineering and analysis support the BMC Remedy ITSM, Remedy Analytics, Remedy SLM, Remedy SRM, and Remedy RKM for the Army enterprise including installation, integration, maintenance ...

CPS, LLC

Senior Systems Engineer (ESMS)

Sierra Vista, AZ

$93K - $127K/yr

Provide system engineering and analysis support the BMC Remedy ITSM, Remedy Analytics, Remedy SLM, Remedy SRM, and Remedy RKM for the Army enterprise including installation, integration, maintenance ...

Software People, Inc.

BMC Administrator

Brooklyn, NY · On-site

$46 - $57.50/hr

Support and coordinate Public Safety Critical Server Patching for MGMT Servers, Vesta and NICE ... BMC Remedy CMDB Asset Management processes and CI data management, reconciliation, normalization ...

Nasdaq

Administer and support our ITSM platform (BMC Helix / Remedy), including integrations and related applications * Configure workflows, service catalogs, and system components to align with business ...

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Bmc Remedy Support information

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How much do bmc remedy support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for bmc remedy support in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a BMC Remedy Support specialist, and why are they important?

To thrive as a BMC Remedy Support specialist, you need a solid understanding of IT service management principles, problem-solving skills, and experience with the BMC Remedy platform, often supported by a degree in IT or related fields. Familiarity with BMC Remedy modules, ITIL certification, and proficiency in ticketing systems, scripting, and database management are typically required. Strong communication, analytical thinking, and customer service skills help build trust and effectively resolve user issues. These capabilities are essential for maintaining efficient IT service operations, ensuring timely incident resolution, and maximizing system performance.

What is the difference between Bmc Remedy Support vs Bmc Remedy Developer?

AspectBmc Remedy SupportBmc Remedy Developer
Primary RoleProvides technical support, troubleshooting, and maintenance for Bmc Remedy applicationsDesigns, develops, and customizes Bmc Remedy applications and workflows
Required SkillsKnowledge of Remedy ITSM modules, troubleshooting, basic scriptingProficiency in AR System development, scripting, workflow design
Work EnvironmentSupport teams, helpdesk, IT operationsDevelopment teams, IT projects, customization tasks
CertificationsRemedy ITSM certifications, ITIL knowledgeRemedy development certifications, AR System developer certifications

In summary, Bmc Remedy Support focuses on maintaining and troubleshooting Remedy applications, while Bmc Remedy Developers are responsible for creating and customizing Remedy solutions. Both roles require specific certifications and work within the ITSM industry, but their core responsibilities differ significantly.

What is BMC Remedy Support?

BMC Remedy Support refers to the assistance and services provided for BMC Remedy, a popular IT service management (ITSM) platform used by organizations to track incidents, manage service requests, and automate IT processes. Support professionals help with troubleshooting issues, configuring the system, applying updates, and ensuring smooth operation of the Remedy suite. They may also provide user training and resolve technical problems to maintain high service availability and performance.

What are some common challenges faced by BMC Remedy Support professionals, and how can they be addressed?

BMC Remedy Support professionals often encounter challenges such as troubleshooting complex incidents, managing system integrations, and keeping up with frequent software updates. These issues require strong analytical skills and the ability to collaborate effectively with IT teams and end-users. Staying up to date with BMC Remedy documentation and participating in user communities can help address technical hurdles, while developing clear communication skills ensures smoother coordination across departments. Regular training and certifications can also enhance problem-solving capabilities and career advancement.
More about Bmc Remedy Support jobs
What job categories do people searching Bmc Remedy Support jobs look for? The top searched job categories for Bmc Remedy Support jobs are:
Bmc Remedy Support jobs near you
Sr. Remedy Database Engineer

Sr. Remedy Database Engineer

Maverc Technologies

Fort Belvoir, VA • On-site

$119K - $162K/yr

Full-time

Re-posted 8 days ago

Job description

Become part of a team solving the most significant Cybersecurity & IT Challenges and helping keep the world’s largest and most elite brands safer from cyber threats. At Maverc we have a powerful mindset based on our core values of being accountable, helpful, adaptable, and focused. Maverc Technologies is a proven and effective small business partner and consultant, recognized as a leader in providing cyber security and IT services to the Federal, State, and local Government and within the Intelligence Community. Maverc Technologies is seeking a Sr. Remedy Database Engineer to support one of our corporate customers.


Job Description:


Job Duties and Responsibilities 

  • Senior technical expert for administrating and developing BMC Remedy products and solutions Accountable for all aspects of Remedy services. 
  • Provides administration, and management of Remedy. 
  • Provides pro-active monitoring of Remedy from performance and capability management perspectives. Ensures continuity of operations.
  • Patch the Remedy Applications monthly or as needed. 
  • Strong working knowledge of Remedy environments operating on Microsoft Windows and SQL. 
  • BMC Certified Administrator: BMC Remedy AR System 7.5 or higher and provides support database maintenance activities such as backup/recovery, updates to service packs and patches, and optimization.
  • Excellent verbal and written communication skills should have technical lead experience 
  • Candidate should be highly independent and self-motivated.
Should be able to work with minimum supervision. Must demonstrate experience as a team player, is collaborative in personal style, and has a history of working well with others. Openness and honesty characterize the ideal incumbent, having unquestioned integrity, self-responsibility, and personal initiative.


QUALIFICATIONS AND EXPERIENCE 

  • Active Top Secret
  • US Citizenship
  • Eight years of hands-on experience in Remedy administration, design, and development

Must possess at minimum a TS/SCI Clearance. It is preferred that candidate possess a TS/SCI with a CI Poly security clearance. Personnel must be U.S. citizens and capable of obtaining and maintaining a final TS/SCI security clearance.


Education: Bachelor’s degree or equivalent in IT-related field and/or combination of experience and education.

Baseline certification: DoD 8570 IAT II certification, Security+, One of the following DoD-approved certifications is necessary to meet the category/level IAT-2 (DoD 8570) requirement for this position: GSEC, SSCP, CCNA-Security, CISA, CISSP (or Associate), CASP, GCIH, GCED

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