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As of Aug 20, 2026, the average hourly pay for bmc remedy itsm in the United States is $66.92, according to ZipRecruiter salary data. Most workers in this role earn between $58.17 and $69.71 per hour, depending on experience, location, and employer.

What is a BMC Remedy ITSM?

A BMC Remedy ITSM job typically involves managing and supporting IT Service Management (ITSM) processes using BMC Remedy software. Professionals in this role configure, customize, and maintain Remedy ITSM modules like Incident, Problem, Change, and Asset Management. They ensure streamlined workflows, troubleshoot issues, and enhance system performance. The role may also include user training, integration with other IT systems, and adherence to ITIL best practices.

What does a BMC Remedy ITSM professional do?

BMC Remedy ITSM professionals are typically responsible for managing, configuring, and maintaining the BMC Remedy platform to support processes like incident, change, and problem management. They often troubleshoot user issues, perform regular system upgrades or patching, and create custom workflows or reports to meet organizational needs. Collaboration with IT support teams, business analysts, and end-users is common to gather requirements and ensure seamless process integration. Most days involve a blend of technical problem-solving, process optimization, and proactive system monitoring to maintain optimal IT service delivery.

What skills and qualifications are needed for a BMC Remedy ITSM?

To excel as a BMC Remedy ITSM professional, you need a solid understanding of IT Service Management principles, expertise in BMC Remedy Suite administration, and often a degree in computer science or a related field. Familiarity with ITIL frameworks, experience with incident/change/problem management modules, and relevant certifications such as BMC Certified Administrator or ITIL Foundation are highly valued. Strong analytical thinking, communication skills, and a customer-focused attitude help you work effectively with both technical teams and end-users. These abilities are essential to ensure smooth ITSM operations, efficient problem resolution, and alignment with organizational service delivery goals.

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Bmc Remedy Itsm jobs near you
Infographic showing various Bmc Remedy Itsm job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, and 22% Contract. Highlights an 89% In-person, 3% Hybrid, and 8% Remote job distribution, with an average salary of $139,187 per year, or $66.9 per hour.

ITIL V3, ITSM Suite, Cloud Computing Infrastructure

Sonsoft Inc

Naperville, IL

Full-time

Re-posted 3 days ago

Job description

Company Description

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Job Description
  • Minimum of 4+ year overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management
  • At least 3 years of experience with ServiceNow or BMC Remedy or other ITSM tools as an advanced user
  • Knowledge of the ITIL v3 service life cycle and ITSM best practices
  • Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects
  • Knowledge of COBIT, ISO 2000, or CMMI
  • Knowledge of technology metrics, scorecard implementation, and project management best practices
  • ITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like ServiceNow, Remedy
  • Analytical and Communication skills
  • Planning and Co-ordination skills

Qualifications
  • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 4 years of experience within the Information Technologies.
Additional Information

 ** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.
Note:-
1.This is a Full-Time & Permanent job opportunity for you.
2.Only US Citizen Green Card Holder GC-EAD, H4-EAD  L2-EAD  can apply.
3.No   OPT-EAD, H1B & TN candidates please.
4.Please mention your Visa Status in your email or resume.

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About Sonsoft

Sourced by ZipRecruiter

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2007

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