Blackboard Tech Jobs (NOW HIRING)

Job Summary:
LEMIT - Bill Blackwood Law Enforcement Management Institute of Texas is part of Sam Houston State University, seeking a Technology Support Analyst I. The role involves supporting the operational administration and maintenance of academic and instructional technology systems, particularly Blackboard Learn, while troubleshooting technical issues and assisting with user management processes.
Responsibilities:
• Assists in the operational administration and support of Blackboard Learn and enterprise academic technology systems managed by SHSU Online.
• Supports system functionality, platform operations, user management processes, and integrated teaching and learning technologies.
• Troubleshoots and analyzes technical issues related to enterprise applications, software integrations, authentication services, permissions, account provisioning, and data management processes.
• Serves as an internal escalation point for technical issues referred from frontline support teams and institutional stakeholders.
• Assists with management and operational support of platforms such as Blackboard Learn, Simple Syllabus, LinkedIn Learning, and other integrated academic technologies.
• Supports user account provisioning, role management, permissions administration, and data integrity processes across supported systems.
• Participates in testing, validation, and implementation activities related to software updates, integrations, patches, and new technology deployments.
• Documents troubleshooting processes, operational procedures, configurations, and technical support activities within designated systems and knowledge repositories.
• Assists in monitoring recurring technical issues, identifying trends, and recommending operational improvements to enhance system reliability and user experience.
• Collaborates with internal technical teams, vendors, and institutional stakeholders to support enterprise technology operations and initiatives.
• Maintains working knowledge of supported enterprise applications, integrations, security practices, and academic technology environments.
• Participates in professional development activities related to enterprise systems administration, instructional technologies, and emerging digital learning tools.
• Serves as an internal escalation resource for complex technical issues referred from frontline support teams and institutional stakeholders.
• Performs other duties as assigned.
Qualifications:
Required:
• Associate’s degree in information technology, instructional technology, computer science, business, or a related field required.
• Two years of experience in technical support, call center operations, customer service, IT help desk support, instructional technology support, or related areas required.
• Strong analytical and technical problem-solving skills.
• Attention to detail.
• Operational awareness.
• Ability to work effectively within a complex enterprise technology environment supporting online and technology-enhanced education.
• Strong organizational skills.
• Analytical thinking.
• Ability to manage multiple operational and technical responsibilities within a fast-paced enterprise technology environment.
• Ability to troubleshoot complex technical issues.
• Ability to analyze system behaviors.
• Ability to maintain accurate operational documentation.
• Ability to support integrated enterprise applications.
Preferred:
• Bachelor’s degree preferred.
• Experience supporting distance learning platforms, digital tools, or educational technology systems is desirable.
• Experience working with learning management systems, enterprise applications, identity and access management processes, software integrations, ticketing systems, or academic technology ecosystems is desirable.
Company:
Created by the Texas Legislature in 1989, LEMIT is one of the largest and most sophisticated statewide preparation program for police management in the United States and is nationally recognized for its initiatives to develop the administrative, analytical, and executive skills of current and future law enforcement officials. Founded in 1989, the company is headquartered in Huntsville, USA, with a team of 2-10 employees. The company is currently Early Stage.