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Bilingual Customer Service Agent Jobs (NOW HIRING)

MCI

Bilingual Customer Service Agent (Tolling)

Addison, TX · On-site

$15 - $19/hr

Bilingual Customer Service Agents MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...

MCI

Bilingual Customer Service Agent (Tolling)

Carrollton, TX · On-site

$15 - $18.75/hr

Bilingual Customer Service Agents MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...

MCI

Bilingual Customer Service Agent (Tolling)

Carrollton, TX · On-site

$15 - $18.75/hr

Bilingual Customer Service Agents MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...

MCI

Bilingual Customer Service Agent (Tolling)

Addison, TX · On-site

$15 - $19/hr

Bilingual Customer Service Agents MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...

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Bilingual Customer Service Agent information

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How much do bilingual customer service agent jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for bilingual customer service agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What is a bilingual customer service agent?

Bilingual Customer Service Agents are professionals who assist customers in more than one language, helping resolve issues, answer questions, and provide information about products or services. They typically work in call centers, retail, or online support environments, serving a diverse customer base. Their language skills enable companies to communicate effectively with customers who speak different languages, improving customer satisfaction and expanding market reach.

What are some common challenges faced by bilingual customer service agents, and how can they be addressed?

Bilingual Customer Service Agents often encounter challenges such as managing conversations in multiple languages simultaneously, accurately interpreting customer needs, and adapting to varying cultural communication styles. To address these challenges, agents benefit from ongoing language training, clear internal resources, and support from a diverse team. Employers frequently provide regular workshops and access to translation tools, fostering collaboration and ensuring agents feel confident when handling complex or sensitive situations with customers from different backgrounds.

What are the key skills and qualifications needed to thrive as a bilingual customer service agent?

To thrive as a Bilingual Customer Service Agent, you need fluency in at least two languages, excellent verbal and written communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is usually required. Strong problem-solving abilities, patience, and cultural sensitivity help agents build rapport and resolve customer issues effectively. These skills ensure high-quality support for diverse customers, improving satisfaction and loyalty in competitive markets.

What is the difference between Bilingual Customer Service Agent vs Customer Support Specialist?

AspectBilingual Customer Service AgentCustomer Support Specialist
CredentialsHigh school diploma or equivalent; bilingual proficiencyHigh school diploma or higher; specialized training optional
Work EnvironmentCall centers, customer service departmentsCall centers, online support, technical support
Employer & IndustryRetail, telecom, finance, hospitalityTech companies, e-commerce, software firms
Search & Comparison IntentCustomer service roles requiring bilingual skillsCustomer support roles with technical or product focus

The Bilingual Customer Service Agent primarily handles customer inquiries in multiple languages, often in call center settings, focusing on communication and problem-solving. Customer Support Specialists may have a broader or more technical role, providing in-depth product or service assistance. While both roles require strong communication skills, bilingual proficiency is key for the agent, whereas specialists may need technical knowledge.

More about Bilingual Customer Service Agent jobs
What states have the most Bilingual Customer Service Agent jobs? States with the most job openings for Bilingual Customer Service Agent jobs include:
What job categories do people searching Bilingual Customer Service Agent jobs look for? The top searched job categories for Bilingual Customer Service Agent jobs are:
Bilingual Customer Service Agent jobs near you
Infographic showing various Bilingual Customer Service Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Bilingual Customer Service Agent (Tolling)

Bilingual Call Center Positions

Duncanville, TX • On-site

$14 - $17.75/hr

Other

Posted 7 days ago

Job description

Bilingual Customer Service Agents

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a great communicator who enjoys helping others and solving problems? We're hiring Bilingual Customer Service Agents to join our on-site team and support inbound customer service operations. In this role, you'll assist callers with inquiries, resolve disputes, process payments, and provide accurate information in a professional and courteous manner.

This is an entry-level, on-site position with paid training, full benefits, and opportunities for advancement. If you're reliable, eager to learn, and ready to grow your career in a supportive environment, we want to hear from you!

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

  • Handle inbound and outbound customer contacts in a timely and professional manner
  • Listen actively to understand customer needs and resolve issues effectively
  • Research internal systems to locate missing information and coordinate with other departments as needed
  • Follow client-specific processes and maintain a courteous, professional tone
  • Use technology and tools to manage customer accounts and process claims
  • Accurately document all customer interactions in the appropriate systems
  • Follow all required scripts, policies, and confidentiality protocols
  • Escalate complex issues to the appropriate team or manager
  • Ensure first-call resolution through effective problem-solving
  • Stay current on program updates by attending training and reviewing materials
  • Meet all attendance and schedule requirements

Qualifications:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Strong written and verbal communication skills
  • Ability to type 20+ words per minute
  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Reliable and punctual with strong time management skills
  • Skilled in problem-solving, conflict resolution, and customer empathy
  • Able to multi-task, stay organized, and work independently
  • Team-oriented with a strong customer-first mindset
  • Comfortable in a fast-paced, dynamic environment

Preferred (Not Required):

  • 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support
  • Experience working on state or federal programs

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

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