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Bilingual Customer Service Agent Jobs (NOW HIRING)

Smart Care

Bilingual Customer Service Agent

Fishers, IN

$14.50 - $18.25/hr

Bilingual Customer Service Agent Work shift: 11:00AM - 8:00PM EST - Monday thru Friday As a Bilingual Customer Service Agent, you are responsible for providing exceptional support for customers by ...

KellyConnect

Be Seen First

Bilingual Customer Service Agent

Jacksonville, FL · On-site

$22/hr

KellyConnect is seeking a Bilingual Customer Service Agent to support JJV. We are currently looking for candidates who are fluent in French-Canadian/English or Spanish/English . In this role, you ...

Unifi

$15.50 - $20.75/hr

General information Job Title Airport Bilingual Customer Service Agent(COPA)-RDU Date Wednesday, April 29, 2026 Entity Unifi Aviation, LLC State North Carolina City Morrisville Base Pay Rate: $ 15.68 ...

Unifirst

Bilingual Customer Service Agent

San Antonio, TX

$13 - $16.25/hr

The Bilingual Customer Service Agent should create a positive experience for each caller and is meticulous, perceptive, organized, adaptable, and detailed oriented. They will listen to customers to ...

Unifirst

Bilingual Customer Service Agent

San Antonio, TX

$13 - $16.25/hr

The Bilingual Customer Service Agent should create a positive experience for each caller and is meticulous, perceptive, organized, adaptable, and detailed oriented. They will listen to customers to ...

MCI

Bilingual Customer Service Agent (Tolling)

Euless, TX

$14 - $17.50/hr

Bilingual Customer Service Agents MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...

MCI

Bilingual Customer Service Agent (Tolling)

Addison, TX

$15 - $19/hr

Bilingual Customer Service Agents MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...

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How much do bilingual customer service agent jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for bilingual customer service agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What are Bilingual Customer Service Agents?

Bilingual Customer Service Agents are professionals who assist customers in more than one language, helping resolve issues, answer questions, and provide information about products or services. They typically work in call centers, retail, or online support environments, serving a diverse customer base. Their language skills enable companies to communicate effectively with customers who speak different languages, improving customer satisfaction and expanding market reach.

What are some common challenges faced by Bilingual Customer Service Agents, and how can they be addressed?

Bilingual Customer Service Agents often encounter challenges such as managing conversations in multiple languages simultaneously, accurately interpreting customer needs, and adapting to varying cultural communication styles. To address these challenges, agents benefit from ongoing language training, clear internal resources, and support from a diverse team. Employers frequently provide regular workshops and access to translation tools, fostering collaboration and ensuring agents feel confident when handling complex or sensitive situations with customers from different backgrounds.

What is a bilingual customer service agent job description?

A bilingual customer service agent is responsible for assisting customers in two languages, providing support, resolving issues, and answering inquiries via phone, email, or chat. They often use customer relationship management (CRM) tools and require strong communication skills in both languages. The role typically involves patience, problem-solving, and cultural awareness to ensure effective service delivery.

What are the key skills and qualifications needed to thrive as a Bilingual Customer Service Agent, and why are they important?

To thrive as a Bilingual Customer Service Agent, you need fluency in at least two languages, excellent verbal and written communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is usually required. Strong problem-solving abilities, patience, and cultural sensitivity help agents build rapport and resolve customer issues effectively. These skills ensure high-quality support for diverse customers, improving satisfaction and loyalty in competitive markets.

What is the highest paying customer service job?

Bilingual Customer Service Agents can earn higher salaries than their monolingual counterparts, especially when working in specialized industries like finance or technology. Senior roles, such as Customer Service Managers or Customer Experience Directors, typically offer higher compensation, often supplemented with bonuses and benefits. Advanced language skills, industry knowledge, and leadership experience contribute to higher earning potential in customer service careers.

What is the difference between Bilingual Customer Service Agent vs Customer Support Specialist?

AspectBilingual Customer Service AgentCustomer Support Specialist
CredentialsHigh school diploma or equivalent; bilingual proficiencyHigh school diploma or higher; specialized training optional
Work EnvironmentCall centers, customer service departmentsCall centers, online support, technical support
Employer & IndustryRetail, telecom, finance, hospitalityTech companies, e-commerce, software firms
Search & Comparison IntentCustomer service roles requiring bilingual skillsCustomer support roles with technical or product focus

The Bilingual Customer Service Agent primarily handles customer inquiries in multiple languages, often in call center settings, focusing on communication and problem-solving. Customer Support Specialists may have a broader or more technical role, providing in-depth product or service assistance. While both roles require strong communication skills, bilingual proficiency is key for the agent, whereas specialists may need technical knowledge.

What jobs can I get if I'm bilingual?

Bilingual individuals can pursue a variety of jobs such as customer service agents, translators, interpreters, sales representatives, and roles in healthcare, education, or hospitality that require communication in multiple languages. These positions often benefit from language skills, cultural knowledge, and sometimes specific certifications or training.

What is a bilingual customer service representative?

A bilingual customer service representative is a professional who assists customers in two languages, providing support and resolving issues via phone, email, or chat. They often use language skills, communication tools, and customer service techniques to ensure clear and effective interactions.
More about Bilingual Customer Service Agent jobs
What states have the most Bilingual Customer Service Agent jobs? States with the most job openings for Bilingual Customer Service Agent jobs include:
What job categories do people searching Bilingual Customer Service Agent jobs look for? The top searched job categories for Bilingual Customer Service Agent jobs are:
Bilingual Customer Service Agent jobs near you
Infographic showing various Bilingual Customer Service Agent job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 97% Full Time, 1% Part Time, and 1% Temporary. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.
Bilingual Customer Service Agent

Bilingual Customer Service Agent

TALMO & ASSOCIATES INC.

Los Angeles, CA • On-site

$18 - $20/hr

Other

Posted 2 days ago

Job description

Bilingual Customer Service Agent

We're looking for a Bilingual Customer Service Agent to be a vital part of our fast-paced freight forwarding and logistics team in Commerce, CA. If you thrive on providing top-tier service and have a passion for connecting with people, this is your chance to shine.

Pay: $18-20/hr | Job Type: Full-time, Onsite | Location: Commerce, CA | Schedule: Monday-Friday, 8:30 AM - 5:30 PM

As a key player on our team, you'll be on the front lines, helping our diverse clients navigate the complexities of global logistics. You won't just be answering calls—you'll be a problem-solver, a trusted advisor, and a crucial link that ensures our clients' shipments arrive on time and without a hitch. Your ability to communicate fluently in both English and Spanish will be essential in building strong, lasting relationships.

What You'll Be Doing

  • Communicate and Connect: Engage with clients in both English and Spanish through phone, email, and chat. You'll answer questions, provide updates, and offer solutions with confidence and clarity.

  • Track and Triumphs: Keep a close eye on shipments, proactively updating clients on delivery timelines and resolving any potential snags. You'll be the hero who keeps everything moving smoothly.

  • Resolve and Retain: Tackle customer inquiries head-on, from simple questions to more challenging issues. You'll use your sharp problem-solving skills to find answers and ensure client satisfaction.

  • Collaborate and Conquer: Work seamlessly with a team of experienced professionals to ensure every customer concern is handled efficiently and effectively.

  • Grow and Go: Dive into our industry, learning the ins and outs of logistics. You'll participate in training to become a true expert, with plenty of room to grow your career.

Are You The One?

  • You're fluent in both English and Spanish.

  • You have at least 2 years of business to business customer service experience, plus for experience in logistics or transportation.

  • You're a natural problem-solver with a patient and professional demeanor.

  • You're comfortable with technology, especially CRM software and Microsoft Office.

  • You have a can-do attitude and thrive in a dynamic, team-oriented environment.

Apply