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Bilingual Call Agent Jobs (NOW HIRING)

Equiniti

Call Center Representative Bilingual

OR · Remote

$19/hr

Handle incoming and outgoing Proxy Solicitation and Information Agent calls. * Handle a large ... Maintain an updated call center database by entering information. * Produce results and maintain ...

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Bilingual Call Agent information

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How much do bilingual call agent jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for bilingual call agent in the United States is $21.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Bilingual Call Agent, and why are they important?

To thrive as a Bilingual Call Agent, you need fluency in at least two languages, strong verbal and written communication skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is typically required. Active listening, patience, and cultural sensitivity are key soft skills for delivering exceptional customer service. These skills ensure clear communication, efficient problem-solving, and positive experiences for diverse clients in a fast-paced environment.

What is the difference between Bilingual Call Agent vs Customer Service Representative?

AspectBilingual Call AgentCustomer Service Representative
Required CredentialsLanguage proficiency, basic communication skillsCommunication skills, sometimes specific industry knowledge
Work EnvironmentCall centers, remote or on-siteCall centers, retail, office settings
Employer & Industry UsageCustomer support, tech, healthcareRetail, telecom, banking
Search & Comparison IntentLanguage skills, bilingual support rolesCustomer service, support roles

Both roles involve assisting customers via phone or online, but Bilingual Call Agents specifically require language skills to serve diverse clients, often in call centers or remote settings. Customer Service Representatives may handle a broader range of customer inquiries across various industries, with less emphasis on language proficiency.

What are some common challenges faced by Bilingual Call Agents, and how can they effectively manage them?

Bilingual Call Agents often encounter challenges such as quickly switching between languages, understanding various accents, and navigating cultural nuances during conversations. To manage these, agents should practice active listening, seek clarification when needed, and continually improve their language proficiency. Many organizations offer language training and support resources to help agents excel, and collaborating closely with team members can also provide valuable tips and guidance for handling difficult calls.

What does a Bilingual Call Agent do?

A Bilingual Call Agent is a professional who handles customer service or support calls in two or more languages. Their main responsibilities include answering inquiries, resolving issues, and providing information to customers who speak different languages. They act as a bridge between companies and clients, ensuring clear communication and customer satisfaction. Bilingual Call Agents are commonly employed in industries such as telecommunications, healthcare, finance, and travel, where multilingual support is essential.
More about Bilingual Call Agent jobs
What job categories do people searching Bilingual Call Agent jobs look for? The top searched job categories for Bilingual Call Agent jobs are:
Bilingual Call Agent jobs near you
Infographic showing various Bilingual Call Agent job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, and 6% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $44,113 per year, or $21.2 per hour.
Bilingual Call Center Agent - Detroit, MI, USA

Bilingual Call Center Agent - Detroit, MI, USA

AnswerHero

Detroit, MI • On-site

Full-time

Medical, Dental, Vision, PTO

Posted 18 days ago

Job description

Who are we?
At AnswerHero, we've been the trusted voice behind thousands of growing businesses since 2010. We're not your typical call center, we don't do telemarketing, debt collections, or tech support. What we do is deliver exceptional first impressions: real-time message taking, appointment scheduling, and warm, professional call handling that makes every caller feel heard.
If you're a compassionate communicator who values meaningful conversations and wants career, not just a job, we want to hear from you!
What You'll Do
As a Bilingual Phone Operator at AnswerHero, you'll be the first voice our clients' customers hear, a role that carries real impact every single day. Your responsibilities include:
  • Answering inbound calls promptly and professionally on behalf of our business clients
  • Communicate fluently in both English and Spanish
  • Take accurate, clear messages and relay them to clients in real time
  • Schedule appointments and provide general client support per client instructions
  • Following client specific call-handling instructions with care and consistency
  • Deliver a warm, efficient, and courteous experience on every call

Requirements
What does it take to be a part of the #HeroSquad?
  • Fluency in both English and Spanish (verbal and written)
  • High school diploma or equivalent
  • Strong empathy, active listening, and professional telephone manners
  • Attention to detail and the ability to type accurately while on a call
  • Reliable internet and dedicated workspace to ensure a professional setting
  • Dependability consistent attendance is essential in a 24/7 operation
  • Availability to work at least one weekend day

Benefits
Why You'll Love Working at AnswerHero
  • Thorough Training Provided: No prior experience? No problem. We set you up to succeed from day one.
  • Room to Grow: Explore future opportunities within AnswerHero to highlight your talents.
  • Supportive Team Environment: You'll feel connected and appreciated from day one.
  • Meaningful Work: Every call you take has a direct impact on real business.
  • Competitive pay + bilingual premium, your Spanish skills are a valued asset, and we pay accordingly
  • Flexible Setup: Remote-friendly options available.
Benefits (Full-time Employees)
  • Medical, dental, and vision insurance
  • Accrual based Paid Time Off (PTO)
  • Paid federal holidays per year
  • Company-provided equipment
How to Apply
Ready to become a trusted voice for thousands of businesses? Here's what to expect:
  • Submit your application and resume online
  • Video interview typically scheduled within 5 business days
  • Meet virtually with our hiring team
  • Complete a short bilingual language assessment (English & Spanish, approximately 10 minutes)
  • Offer and paid onboarding training

Apply now and become a Hero. We'd love to meet you.

Apply