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Bilingual Call Agent Jobs (NOW HIRING)

CUSTOMER CONNEXX LLC

Call Center Agent

Las Vegas, NV

$16 - $16.50/hr

Customer Connnexx is hiring Bilingual and Non-Bilingual Call Center Agents to join our World Class Team! No Upselling! No Selling at All! No Cold Calling! No Nights! No Holidays! Our Call Center ...

ARCA RECYCLING INC

Call Center Agent

Las Vegas, NV · On-site

$16 - $16.50/hr

Customer Connnexx is hiring Bilingual and Non-Bilingual Call Center Agents to join our World Class Team! No Upselling! No Selling at All! No Cold Calling! No Nights! No Holidays! Our Call Center ...

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Bilingual Call Agent information

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How much do bilingual call agent jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for bilingual call agent in the United States is $21.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Bilingual Call Agent, and why are they important?

To thrive as a Bilingual Call Agent, you need fluency in at least two languages, strong verbal and written communication skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is typically required. Active listening, patience, and cultural sensitivity are key soft skills for delivering exceptional customer service. These skills ensure clear communication, efficient problem-solving, and positive experiences for diverse clients in a fast-paced environment.

What is the difference between Bilingual Call Agent vs Customer Service Representative?

AspectBilingual Call AgentCustomer Service Representative
Required CredentialsLanguage proficiency, basic communication skillsCommunication skills, sometimes specific industry knowledge
Work EnvironmentCall centers, remote or on-siteCall centers, retail, office settings
Employer & Industry UsageCustomer support, tech, healthcareRetail, telecom, banking
Search & Comparison IntentLanguage skills, bilingual support rolesCustomer service, support roles

Both roles involve assisting customers via phone or online, but Bilingual Call Agents specifically require language skills to serve diverse clients, often in call centers or remote settings. Customer Service Representatives may handle a broader range of customer inquiries across various industries, with less emphasis on language proficiency.

What are some common challenges faced by Bilingual Call Agents, and how can they effectively manage them?

Bilingual Call Agents often encounter challenges such as quickly switching between languages, understanding various accents, and navigating cultural nuances during conversations. To manage these, agents should practice active listening, seek clarification when needed, and continually improve their language proficiency. Many organizations offer language training and support resources to help agents excel, and collaborating closely with team members can also provide valuable tips and guidance for handling difficult calls.

What does a Bilingual Call Agent do?

A Bilingual Call Agent is a professional who handles customer service or support calls in two or more languages. Their main responsibilities include answering inquiries, resolving issues, and providing information to customers who speak different languages. They act as a bridge between companies and clients, ensuring clear communication and customer satisfaction. Bilingual Call Agents are commonly employed in industries such as telecommunications, healthcare, finance, and travel, where multilingual support is essential.
More about Bilingual Call Agent jobs
What job categories do people searching Bilingual Call Agent jobs look for? The top searched job categories for Bilingual Call Agent jobs are:
Bilingual Call Agent jobs near you
Infographic showing various Bilingual Call Agent job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, and 6% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $44,113 per year, or $21.2 per hour.
Bilingual Call Center Agent (English/Spanish) with open availability

Bilingual Call Center Agent (English/Spanish) with open availability

Ambs Call Center

Tampa, FL • On-site

$22.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 24 days ago

Job description

ABOUT THE CALL CENTER AGENT POSITION
Do you like helping others? If so, this job might be for you!
We're a family owned and operated telephone answering service. Every day our core focus and passion is to make a difference in the success of our small business customers.
We run 24/7 and help our customers communicate better and answer when opportunity calls. To do this, we need great people who want to make a positive difference in the world.
On any given day, you could be taking a detailed message for an attorney in one interaction, to helping a patient connect with their physician. As an Ambs Call Center Agent, you'll be helping people from all walks of life across a variety of industries - with a friendly and helpful voice.
Why Work At Ambs Call Center? Click here to learn more
COMPENSATION
  • Progressive compensation based on skill development. Earn $18.20 up to $22.75 per hour

ADDITIONAL PAY
Attendance Bonus
  • $3.25 per hour for every hour worked during the pay period. Call Center Agent without any attendance violations (including absences, being tardy, and being out of rotation) during a given pay period will earn the attendance bonus.

Dispatcher Differential
  • $1.50 per hour differential for becoming a dispatcher.

Spanish Bi-Lingual Differential
  • $1.30 per hour. Are you fluent in Spanish and English? Earn a $1.30 per hour differential once you have graduated training and are handling all calls.

Multiple opportunities for growth!
  • Like mentoring others? Become a trainer and earn up to $26.60 per hour. Lead the team as a Supervisor and you can earn up to $28.45 per hour.

BENEFITS
  • Competitive compensation
  • Health Insurance
  • Employer provided Life Insurance
  • Voluntary Vision & Dental
  • Smart Dollar Financial Wellness Program
  • Retirement plan with company match contribution up to 3%
  • Paid lunch and breaks
  • Paid birthday benefit after 12 months of Ambs employment
  • 1 Floating Holiday after 12 months of Ambs employment
  • Hours worked on holidays are paid at time and a half
  • Overtime available
  • 80-hour bonus pay for 1-year perfect attendance

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS
  • High School Diploma or equivalent required
  • Typing skills of 20 wpm
  • Customer service experience preferred
  • Excellent interpersonal, verbal, and written communication skills
  • Strong basic computer skills
  • Ability to multi-task
  • Ability to make sound decisions under pressure
  • Ability to deal with difficult situations and people
  • Ability to work well in both a team environment and independently
  • A strong attention to detail
  • Requires primarily sitting at a desk for extended periods
  • Earned Sick Time

FULL-TIME EMPLOYEES
  • 40+ hours per week
  • Mandatory weekends and holidays

EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at The Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, pregnancy, or any other characteristic protected by law.

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