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Bilingual Call Agent Jobs (NOW HIRING)

Del Toro Insurance

Agent/CSR

Miami, FL · On-site

$14.75 - $19.75/hr

Bilingual Call Center Agent (English/Spanish) We are looking for a driven and results-oriented Bilingual Call Center Agent (English/Spanish) to join our dynamic sales team in the car insurance ...

AnswerNet

Call Center Agent Bilingual/Spanish-Remote

$12.75/hr

TPV Bilingual Call Center Agent Job Type: Full-Time Hours: 11 am - 7 pm with 7 days flexibility Salary: $12.75 About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies ...

CUSTOMER CONNEXX LLC

Call Center Agent

Las Vegas, NV

$16 - $16.50/hr

Customer Connnexx is hiring Bilingual and Non-Bilingual Call Center Agents to join our World Class Team! No Upselling! No Selling at All! No Cold Calling! No Nights! No Holidays! Our Call Center ...

ARCA RECYCLING INC

Call Center Agent

Las Vegas, NV

$16 - $16.50/hr

Customer Connnexx is hiring Bilingual and Non-Bilingual Call Center Agents to join our World Class Team! No Upselling! No Selling at All! No Cold Calling! No Nights! No Holidays! Our Call Center ...

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Bilingual Call Agent information

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How much do bilingual call agent jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for bilingual call agent in the United States is $21.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a bilingual call agent?

To thrive as a Bilingual Call Agent, you need fluency in at least two languages, strong verbal and written communication skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is typically required. Active listening, patience, and cultural sensitivity are key soft skills for delivering exceptional customer service. These skills ensure clear communication, efficient problem-solving, and positive experiences for diverse clients in a fast-paced environment.

What is the difference between Bilingual Call Agent vs Customer Service Representative?

AspectBilingual Call AgentCustomer Service Representative
Required CredentialsLanguage proficiency, basic communication skillsCommunication skills, sometimes specific industry knowledge
Work EnvironmentCall centers, remote or on-siteCall centers, retail, office settings
Employer & Industry UsageCustomer support, tech, healthcareRetail, telecom, banking
Search & Comparison IntentLanguage skills, bilingual support rolesCustomer service, support roles

Both roles involve assisting customers via phone or online, but Bilingual Call Agents specifically require language skills to serve diverse clients, often in call centers or remote settings. Customer Service Representatives may handle a broader range of customer inquiries across various industries, with less emphasis on language proficiency.

What are some common challenges faced by bilingual call agents, and how can they effectively manage them?

Bilingual Call Agents often encounter challenges such as quickly switching between languages, understanding various accents, and navigating cultural nuances during conversations. To manage these, agents should practice active listening, seek clarification when needed, and continually improve their language proficiency. Many organizations offer language training and support resources to help agents excel, and collaborating closely with team members can also provide valuable tips and guidance for handling difficult calls.

What does a bilingual call agent do?

A Bilingual Call Agent is a professional who handles customer service or support calls in two or more languages. Their main responsibilities include answering inquiries, resolving issues, and providing information to customers who speak different languages. They act as a bridge between companies and clients, ensuring clear communication and customer satisfaction. Bilingual Call Agents are commonly employed in industries such as telecommunications, healthcare, finance, and travel, where multilingual support is essential.
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What job categories do people searching Bilingual Call Agent jobs look for?

The top searched job categories for Bilingual Call Agent jobs are:

Bilingual Call Agent jobs near you
Infographic showing various Bilingual Call Agent job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,113 per year, or $21.2 per hour.

Call Center Agent - Bilingual Spanish

Integrated Home Care Services

Miramar, FL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Who we are:

Integrated Home Care Services (IHCS) provides a comprehensive Integrated Delivery System in the home setting, offering Durable Medical Equipment (DME), Respiratory, Home Health, and Home Infusion services. Through our select network of Medicare and Medicaid Certified and Accredited providers, we are available 24/7 to meet the needs of our patients with compassion, expertise, and excellence.

For more than 30 years, we have been dedicated to improving lives by delivering the highest quality in-home care services. As a trusted market leader in value-based Home Health, Durable Medical Equipment, and Home Infusion Services, we proudly serve more than 2 million lives across the United States and the Commonwealth of Puerto Rico. Our integrated care model is trusted by leading Managed Care Organizations (MCOs), physicians, and healthcare partners because of our commitment to exceptional patient outcomes and coordinated care.

At IHCS, our patients are at the heart of everything we do. We believe in creating a culture built on compassion, integrity, collaboration, and innovation. Every team member plays a vital role in fulfilling our mission of enhancing the quality of life for those we serve through Exceptional Customer Service, Proven Outcomes, and Seamless Care.

If you are passionate about making a meaningful impact, thrive in a collaborative environment, and are committed to excellence, we invite you to join our growing team. Together, we can continue transforming home healthcare while making a difference in the lives of our patients and the communities we serve.

Join IHCS where our patients are #1, and our people make the difference. Apply today!

Offering a competitive compensation package, including but not limited to;

  • Medical, Vision, Dental, Short- and Long-term insurance
  • 6+ Days of Holidays Pay
  • 13 days of PTO
  • Employer paid life insurance
  • 401K with employer contribution
  • Wellness program with reward incentives
  • Employee recognition and reward programs
  • Comprehensive paid training program

What will you be doing:

As a customer service call agent, you will handle inbound telephonic calls ensuring positive patient experiences; liaison between our company and our patients; verify patient information, troubleshoots equipment to resolve patient’s issues, provide delivery information, responds to health plan inquiries, process re-fill requests, escalate unresolved issues, complete and process any pending orders. The incumbent will take ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

What will you come with:

  • 1-2 years of customer service support experience with the healthcare industry, Home Health Services preferred
  • Effective verbal and written communication skills.
  • Ability to use various computer programs and applications, IE EMR/EHR
  • Ability to self-motivate and work independently.
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Bilingual Spanish required

Join our team as we strive for excellence through teamwork, where our patients are #1!

IHCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#IND

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