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Bilingual Call Agent Jobs (NOW HIRING)

Aegis Medical Group

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Bilingual Call Center Agent

Leesburg, FL · On-site

$15 - $17/hr

The Bilingual Call Center Agent will serve as the primary point of contact for patients and their families within a busy medical clinic environment. They will manage a medium volume of calls daily ...

AnswerOne

Bilingual Call Center Agent

Mcallen, TX · On-site

$16 - $18.50/hr

Immediately hiring Full-Time Bilingual Call Center Agents at AnswerOne! Call Center Agents at AnswerOne provide friendly, professional, and comprehensive support to our clients' customers. Using ...

Gobeacon

Bi-Lingual Call Center Agent

Chicago, IL

$18.50/hr

We are hiring for onsite bi-lingual Call Center Representatives to join our team. Pay for this position is $17.00 for training then $18.50 once training is complete. The Customer Service ...

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How much do bilingual call agent jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for bilingual call agent in the United States is $21.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What is a bilingual call center?

A bilingual call center is a facility where agents handle customer service or support calls in two languages, often requiring fluency in both. Bilingual call agents use language skills, communication tools, and customer service techniques to assist diverse clients efficiently.

What are the key skills and qualifications needed to thrive as a Bilingual Call Agent, and why are they important?

To thrive as a Bilingual Call Agent, you need fluency in at least two languages, strong verbal and written communication skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is typically required. Active listening, patience, and cultural sensitivity are key soft skills for delivering exceptional customer service. These skills ensure clear communication, efficient problem-solving, and positive experiences for diverse clients in a fast-paced environment.

What jobs can I get if I'm bilingual?

Bilingual individuals can pursue a variety of jobs such as customer service representatives, call agents, translators, interpreters, and roles in hospitality, healthcare, and sales. These positions often require strong communication skills and may involve working with diverse clients or using language skills to facilitate understanding.

What is the difference between Bilingual Call Agent vs Customer Service Representative?

AspectBilingual Call AgentCustomer Service Representative
Required CredentialsLanguage proficiency, basic communication skillsCommunication skills, sometimes specific industry knowledge
Work EnvironmentCall centers, remote or on-siteCall centers, retail, office settings
Employer & Industry UsageCustomer support, tech, healthcareRetail, telecom, banking
Search & Comparison IntentLanguage skills, bilingual support rolesCustomer service, support roles

Both roles involve assisting customers via phone or online, but Bilingual Call Agents specifically require language skills to serve diverse clients, often in call centers or remote settings. Customer Service Representatives may handle a broader range of customer inquiries across various industries, with less emphasis on language proficiency.

What are some common challenges faced by Bilingual Call Agents, and how can they effectively manage them?

Bilingual Call Agents often encounter challenges such as quickly switching between languages, understanding various accents, and navigating cultural nuances during conversations. To manage these, agents should practice active listening, seek clarification when needed, and continually improve their language proficiency. Many organizations offer language training and support resources to help agents excel, and collaborating closely with team members can also provide valuable tips and guidance for handling difficult calls.

How can I become a call center agent?

To become a call center agent, you typically need a high school diploma or equivalent and strong communication skills. Many employers provide on-the-job training, and proficiency with computers and customer service software is often required; some roles may also require bilingual abilities or specific certifications.

What does a Bilingual Call Agent do?

A Bilingual Call Agent is a professional who handles customer service or support calls in two or more languages. Their main responsibilities include answering inquiries, resolving issues, and providing information to customers who speak different languages. They act as a bridge between companies and clients, ensuring clear communication and customer satisfaction. Bilingual Call Agents are commonly employed in industries such as telecommunications, healthcare, finance, and travel, where multilingual support is essential.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory, managerial, or specialized roles such as customer service managers, technical support managers, or sales team leaders, which often require leadership skills and industry experience. These positions can offer higher salaries due to increased responsibilities and expertise, with some earning over $60,000 annually depending on the company and location.
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Bilingual Call Agent jobs near you
Infographic showing various Bilingual Call Agent job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $44,113 per year, or $21.2 per hour.
Bilingual Call Center Agent

Bilingual Call Center Agent

Vanderbilt Mortgage and Finance, Inc.

Maryville, TN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we've been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people-which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.
POSITION TITLE: Bilingual Call Center Agent (Non - LO - Servicing)
JOB STATUS: Full Time/Hourly
DEPARTMENT: Call Center
REPORTS TO: Team Lead
TRAVEL REQUIRED: As Needed
WORK SCHEDULE:
  • Hybrid - 4 days in-office, 1 day remote after training
  • Monday - Thursday 11am - 8pm, Friday 8:30 am-5:30 pm

PAY: The expected hiring range for this position is from $22.43 to $26.39 plus additional bonus opportunity. The stated hiring range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs
JOB SUMMARY:
The Bilingual Call Center Agent is responsible for servicing non-delinquent, active status loans and providing a world-class customer experience through inbound and outbound phone calls and the VMF website. This role reports to the Call Center Team Lead and leverages mortgage knowledge with the ability to communicate effectively and efficiently with customers.
JOB FUNCTIONS:
Inbound Customer Service (Daily)
  • Handles an average of 50-70 inbound phone calls daily.
  • Handles an average of 10-20 Live Chats.
  • Assists customers in applying mortgage payments, answering questions relating to escrow, insurance claims, loan payoffs, titling, trouble shooting for customers with their online VMF account, etc.
  • Inputs research requests, completes document and email requests from customers.
  • Meets department goals for log-in time, average speed to answer, and call quality.
  • Assists the Welcome Call team by collecting contact information and educating new customers on payments and online account offerings.
  • Assists the Collections teams by taking under 30-day delinquency payments and arrangements.

Outbound Customer Service (Daily)
  • Completes outbound follow-up communications when requested to provide customers with confirmation of completed requests.
  • Completes re-allocation of mortgage payment funds.
  • Communicates escrow payment changes after non-scheduled adjustments.
  • Follows-up with customers on incomplete paperwork, auto-draft forms, etc.
  • Communicates completion of insurance or tax changes as requested by customer.
  • If bilingual, performs Spanish call-backs as requested.

Administrative & Compliance Functions
  • Applies understanding of all local, state, and federal regulations to customer communications.
  • Ensures compliance with all company, state, federal and CFPB guidelines through regular review and analysis of accounts and ensures policy and procedures are congruent.

Other duties as assigned
This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.
QUALIFICATIONS:
  • Education: High School diploma or equivalent required
  • Experience: 0 - 1 year of related experience
  • MUST be Bilingual in both Spanish and English
  • Experience in a call center environment preferred, but not required.
  • Knowledge of loan servicing within the mortgage industry preferred, but not required.
  • Some travel required to retreats or remote locations on a quarterly basis.
  • Computer competency with Microsoft Office and typing skills at minimum 25 wpm.
  • Ability to communicate effectively and efficiently via phone, email, and person to person.
  • Must be passionate about providing a world-class customer experience.
  • Skilled at building and fostering relationships
  • Must be able to multi-task, work independently and manage time effectively
  • Must be professional, thorough, and a resourceful problem solver
  • Great attention to detail and organizational skills.
  • Must have excellent telephone, communication, follow-up, and problem-solving skills.

PHYSICAL DEMANDS:
  • Must be able to remain in a stationary position 90% of the time.
  • Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
  • Will be communicating via phone, Teams, and Zoom.
  • Must be able to exchange accurate information at all times.
  • Must be able to identify and assess account status and determine appropriate process.
  • Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.

BENEFITS:
  • Medical and Dental Plan with Prescription Coverage and Vision.
  • Competitive benefits including 401(K) includes 100% company match of the first 4%.
  • Paid time off days (PTO), maternity/paternity leave, and holidays.
  • Community involvement including Volunteer Paid Time Off (VTO).
  • Tuition Assistance for your first degree
  • Enjoy coming "home" to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
  • Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
  • Collaborative and energetic work environment.
  • Professional development and promotional opportunities.
  • Competitive bonus programs.

Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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