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Betting Customer Service information

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How much do betting customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for betting customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a betting customer service?

A Betting Customer Service job involves assisting customers with inquiries related to betting accounts, payments, promotions, and technical issues. Representatives handle customer concerns via live chat, email, or phone, ensuring a smooth and enjoyable betting experience. They may also provide guidance on responsible gambling and troubleshoot issues with bets or transactions. Strong communication skills and knowledge of betting platforms are essential for this role.

What are typical daily responsibilities for someone in a betting customer service role?

As a Betting Customer Service representative, your daily tasks often include assisting customers with account inquiries, processing bets, resolving payment or withdrawal issues, and explaining betting rules or terms and conditions. You may communicate with customers through live chat, email, or phone, and need to handle multiple queries in a fast-paced environment. Collaboration with other teams, such as risk management or technical support, is common to resolve more complex cases. Consistently delivering prompt, accurate, and friendly assistance is key to ensuring customers have a positive experience and continue using the betting platform.

What are the key skills and qualifications needed to thrive in the betting customer service position, and why are they important?

To excel as a Betting Customer Service representative, you should possess strong communication skills, attention to detail, and a thorough understanding of betting products or sports wagering. Familiarity with customer support platforms, live chat tools, and betting industry software is usually required. Patience, problem-solving abilities, and a customer-oriented attitude help set professionals apart in this role. These skills are crucial for effectively resolving customer issues, maintaining compliance, and ensuring a positive player experience.

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What cities are hiring for Betting Customer Service jobs?

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What are the most commonly searched types of Betting Customer Service jobs?

The most popular types of Betting Customer Service jobs are:

What states have the most Betting Customer Service jobs?

States with the most job openings for Betting Customer Service jobs include:

What job categories do people searching Betting Customer Service jobs look for?

The top searched job categories for Betting Customer Service jobs are:

Betting Customer Service jobs near you
Infographic showing various Betting Customer Service job openings in the United States as of August 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 96% In-person, and 4% Hybrid job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Attendant (Slots)

Hollywood Casino Bangor

Bangor, ME

$9.09/hr

Part-time

Medical, Retirement, PTO

Re-posted 10 days ago

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

 

  • Promote and maintain all steps of the ACES Customer Service program with each patron and employee you may come in contact with.
  • Uses exceptional interpersonal skills to provide outstanding customer service to external and internal guests.
  • Maintains a high level of productivity.
  • Communicates openly with others to aid in the smooth operation of the gaming facility.
  • Pays close attention to detail by accurately completing paperwork and ensures the volume of work produced in the relation to reasonable expectations.
  • Must have basic computer skills. This position uses the computer for ACSC functions.
  • Other duties may be assigned.
BRING US YOUR BEST.
  • Minimum age of 21.
  • High School Diploma or equivalent
  • One plus year of relevant customer service experience required. Exceptional customer service skills required. 
  • Must be able to communicate effectively and in a friendly manner with customers and employees at all levels. Strong organizational and problem solving skills required.
  • Ability to communicate with a variety of people in the gaming facility and other industries on behalf of the players.
  • Ability to read, analyze, and interpret routine business documents. 
  • Ability to respond effectively to sensitive inquiries or complaints. 
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
  • Must be very detailed oriented.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.  
  • Ability to interpret a variety of instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Must qualify for the Maine Gambling Control Board license.
  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY$9.09 per hour plus tipsEmployment Type: PART_TIME

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