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Betting Customer Service Jobs (NOW HIRING)

TwinSpires

Customer Service Representative

Lexington, KY · On-site

$16 - $21.50/hr

TwinSpires is owned and operated by Churchill Downs, Inc., and is the official online betting ... Strong customer service and problem-resolution skills. EDUCATION AND EXPERIENCE * High school ...

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Betting Customer Service information

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How much do betting customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for betting customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a betting customer service?

A Betting Customer Service job involves assisting customers with inquiries related to betting accounts, payments, promotions, and technical issues. Representatives handle customer concerns via live chat, email, or phone, ensuring a smooth and enjoyable betting experience. They may also provide guidance on responsible gambling and troubleshoot issues with bets or transactions. Strong communication skills and knowledge of betting platforms are essential for this role.

What are typical daily responsibilities for someone in a betting customer service role?

As a Betting Customer Service representative, your daily tasks often include assisting customers with account inquiries, processing bets, resolving payment or withdrawal issues, and explaining betting rules or terms and conditions. You may communicate with customers through live chat, email, or phone, and need to handle multiple queries in a fast-paced environment. Collaboration with other teams, such as risk management or technical support, is common to resolve more complex cases. Consistently delivering prompt, accurate, and friendly assistance is key to ensuring customers have a positive experience and continue using the betting platform.

What are the key skills and qualifications needed to thrive in the betting customer service position, and why are they important?

To excel as a Betting Customer Service representative, you should possess strong communication skills, attention to detail, and a thorough understanding of betting products or sports wagering. Familiarity with customer support platforms, live chat tools, and betting industry software is usually required. Patience, problem-solving abilities, and a customer-oriented attitude help set professionals apart in this role. These skills are crucial for effectively resolving customer issues, maintaining compliance, and ensuring a positive player experience.

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What cities are hiring for Betting Customer Service jobs?

Cities with the most Betting Customer Service job openings:

What are the most commonly searched types of Betting Customer Service jobs?

The most popular types of Betting Customer Service jobs are:

What states have the most Betting Customer Service jobs?

States with the most job openings for Betting Customer Service jobs include:

What job categories do people searching Betting Customer Service jobs look for?

The top searched job categories for Betting Customer Service jobs are:

Betting Customer Service jobs near you
Infographic showing various Betting Customer Service job openings in the United States as of August 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 96% In-person, and 4% Hybrid job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Fortiss LLC / Parkwest Casinos

Livermore, CA • On-site

$16.90/hr

Full-time

Re-posted 29 days ago

Job description

Are you an outgoing, dynamic individual, passionate about hospitality?

Parkwest Casino is looking for an enthusiastic, motivated Customer Service Representative to join our team and make a real difference in our guest’s experience! The Customer Service Representative leads employees on the casino floor by creating efficient and fair dealer rotations, enforcing established on table policies and procedures, and demonstrates exemplary customer service to our guests. This position is the perfect opportunity for a confident experienced individual with a great understanding of casino floor operations. Think you have what it takes to make this casino thrive? Then check this out!


  1. A successful Customer Service Representative will be able to establish and change (lower and rise) betting limits to maximize on table game revenue.
  2. As a Customer Service Representativeyou will understand when and why to open tables.
  3. Customer Service Representative are expected to learn all Park West Casino house rules, policies and procedures.
  4. As a Customer Service Representative you should be able to maintain the integrity of all offered games by making consistent table rulings in the best interest of the game.  
  5. Guest service is of the utmost importance. We take pride in our guests and the service we give them on a daily basis. We hope that with your help we can reach the next level of customer service.

  • High school diploma, G.E.D., or equivalent.
  • Open availability. Must be able to work evenings, weekends and holidays.
  • MUST BE 21 YEARS OLD!!!
  • Must provide evidence of employment eligibility in the U.S.
  • Must be able to pass a mandatory drug test, criminal background and credit check.

Physical and mental requirements

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.  Reasonable accommodations that do not present an undue hardship will be made to enable individuals with disabilities to perform the essential functions.

  • Required to stand and walk short distances upwards of two or three hours at a time.
  • Regularly required to see, talk and hear.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.
  • Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Work environment

The work environment described here is representative of what a team member will encounter while performing the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Team members may be exposed to smoking by customers in areas where smoking is permitted.
  • The noise level in the work environment is usually moderate.

Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will.

This above job description is representative of the duties and responsibilities of the position but may not be inclusive of every aspect of the position.


Parkwest Casino is an equal opportunity employer. All employment decisions are made without regard to race (including hair texture and protective hair styles), color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding Team Member wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws.
USD $16.90/Hr.
USD $16.90/Hr.

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