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Behavioral Data Analyst Associate Jobs in Indiana

Data Analyst City: West Lafayette Job Summary College of Science | Purdue University | West ... Bachelor's degree in Statistics, Math, Computer Science, Business, Behavioral and Social Sciences ...

Assists with transferring raw data to the appropriate location for use in data analysis projects ... Employee assistance program that allows for covered behavioral health visits * Qualified employer ...

... by associate analysts, as requested by senior analyst • Interprets data and from multiple sources using a variety of analytical techniques, ranging from simple data aggregation to data mining, to ...

Provide data to monitor the competitiveness of the applicable business unit and offer solutions to ... Associate's degree and minimum of 4 years of experience as a Business Analyst Associate or business ...

We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military ...

Job Title IT Systems Analyst III - Customer Data Hub (Data & Analytics) - Remote Requisition Number ... Define robust acceptance criteria that cover functional behavior, data accuracy and data quality ...

... behavior, asset utilization, idle time, and equipment performance * Translate data into clear ... Associate's or Bachelor's degree in Information Technology, Computer Science Business or comparable ...

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Behavioral Data Analyst Associate information

What is the difference between Behavioral Data Analyst Associate vs Data Analyst?

AspectBehavioral Data Analyst AssociateData Analyst
Required CredentialsBachelor's degree in psychology, statistics, or related field; familiarity with data analysis toolsBachelor's degree in statistics, mathematics, or related field; proficiency in data analysis software
Work EnvironmentResearch settings, healthcare, marketing, or tech companies focusing on behavioral insightsBusiness, finance, healthcare, or tech industries analyzing large datasets
Employer & Industry UsageOrganizations studying human behavior, consumer habits, or user experienceCompanies seeking to interpret data trends for decision-making across various sectors

While both roles involve data analysis, Behavioral Data Analyst Associates focus on understanding human behavior and psychological patterns, often within research or behavioral science contexts. Data Analysts have a broader scope, analyzing diverse datasets to inform business strategies across multiple industries.

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Data Analyst IV (Customer Experience and Support Analyst)

BC Forward

Indianapolis, IN • On-site

$59 - $67/hr

Other

Posted 23 days ago


Job description

Job Title: Data Analyst IV (Customer Experience and Support Analyst) Location: Remote (PST or CST Preferred) Duration: Contract - 12 months Pay Range: $59/hr $67/hr (W2) Job ID: 406693 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Customer Experience and Support Analyst to join our dynamic team. The ideal candidate will have strong experience in data analytics, customer feedback analysis, and support operations and a proven ability to translate insights into actions that improve customer experience and business outcomes. Responsibilities: Identify trends, opportunities, and pain points across customer support channels using operational data, case transcripts, surveys, and related sources. Monitor customer feedback to detect emerging issues and conduct root cause analysis. Integrate customer feedback with transactional, operational, and behavioral data to map experience drivers. Advocate for customers through periodic and ad-hoc reporting, evangelizing insights with key stakeholders to influence corrective actions. Collaborate with cross-functional teams to identify root causes in support functions, develop remediation plans, and measure effectiveness. Utilize AI analytics tools, Salesforce, and Hive to analyze data and deliver actionable insights. Required Skills & Qualifications: 6+ years of experience in data analytics, data science, or related analytical roles. 6+ years of experience with SQL and statistical analysis methods. Proficiency in data-led storytelling and presenting complex insights to non-technical stakeholders. Experience with Customer Experience or Voice of Customer metrics such as NPS and CSAT, surveys, and feedback analysis. Experience with customer support operational metrics. Experience with statistical analysis using R, Python, or similar tools. Preferred Skills: Master's degree in Computer Science, Data Science, Statistics, Mathematics, or a related field. 3+ years of experience in customer experience, customer support, customer care, or service analytics roles. Proficiency with Generative AI tools and techniques, including LLMs and AI agents, with experience in prompt design and orchestration to automate analysis, synthesize insights, and execute multi-step analytical tasks. Experience working with Salesforce. Knowledge of predictive analytics or ML/AI techniques. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.