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Bdc Manager Jobs in Madison, WI (NOW HIRING)

Kunes Auto

Automotive BDC Representative

Madison, WI · On-site

$15 - $20/hr

Accurately document all customer interactions in the CRM system * Collaborate with the sales team ... Prior BDC, call center, or customer service experience preferred * Excellent verbal and written ...

Napleton Autos

Automotive Sales BDC

Columbus, WI

Job Summary: The Business Development Center (BDC) Representative is responsible for contacting ... Manage day-to-day business of the business development center * Collect and analyze business ...

Zimbrick Automotive

Sales BDC Rep

Madison, WI · On-site

Our BDC team is responsible for establishing and maintaining a premium, high line customer ... Stable, experienced management team. * Competitive benefits package (medical, dental, vision, 401k ...

Zimbrick Automotive

Service BDC Representative

Madison, WI · On-site

$16 - $22/hr

Our Service BDC Representatives are the virtual point of contact for Zimbrick customers needing ... management Full benefits package, including 401k, match and profit sharing Pick your path ...

Carrington Lawn and Landscape

Account Manager

Middleton, WI · On-site

$70K - $120K/yr

The Account Manager role is ideal for a relationship-driven professional who enjoys cultivating long-term client partnerships, communicating proactively, and working collaboratively with both office ...

City Wide Facility Solutions

Account Manager

Madison, WI · On-site

$70K/yr

As an Account Manager, you will play a pivotal role in building and maintaining strong relationships with our clients, ensuring their facility maintenance needs are met with exceptional service and ...

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Bdc Manager information

See Madison, WI salary details

$19.1K

$69.7K

$116.4K

How much do bdc manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for bdc manager in Madison, WI is $69,721.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,400.00 and $86,200.00 per year, depending on experience, location, and employer.

What is a BDC manager?

A BDC manager oversees the business development center (BDC) at an automotive dealership. The BDC department is responsible for setting appointments with potential buyers to meet with the sales representatives at the dealership. Staff members, known as development business representatives (DBR) or business development representatives (BDR), make these calls. As the BDC manager, your duties include hiring and training these representatives, setting quotas and appointment goals, driving sales, and tracking results.

What are the key skills and qualifications needed to thrive as a BDC manager?

To thrive as a BDC Manager, you need expertise in lead management, sales processes, and customer relationship strategies, often supported by experience in automotive sales or business development. Familiarity with CRM systems, phone tracking software, and dealership management tools is typically required. Outstanding communication, leadership, and problem-solving skills help a BDC Manager motivate teams and create positive customer experiences. These skills are crucial for driving sales growth, improving customer satisfaction, and ensuring efficient business development operations.

What are the main challenges a BDC manager might face when managing a dealership's customer communications?

A BDC (Business Development Center) Manager often faces the challenge of balancing high call and email volumes while ensuring each customer interaction is prompt, personalized, and effective. Coordinating between the sales, service, and marketing teams to maintain up-to-date information and a seamless customer experience can also be demanding. Additionally, keeping the BDC team motivated and trained on evolving CRM technologies and dealership processes is essential for meeting performance goals. Success in this role often relies on strong organizational, leadership, and communication skills.

What is the difference between Bdc Manager vs Bdc Representative?

AspectBdc Manager

CredentialsExperience in sales, customer service, and team management; often requires a high school diploma or equivalent, some roles prefer post-secondary education.
Work EnvironmentOffice setting, managing a team, overseeing sales processes, and coordinating with dealerships or sales departments.
Employer & Industry UsageUsed in automotive, retail, and financial sectors; common in dealerships and sales organizations.

The Bdc Manager oversees the Business Development Center team, focusing on sales strategy, team leadership, and performance metrics. In contrast, a Bdc Representative primarily handles customer inquiries, schedules appointments, and supports sales efforts directly. The manager has broader responsibilities, including staff management and strategic planning, while the representative focuses on customer interaction and lead generation.

How much do Bdc managers make?

Bdc managers typically earn an average salary ranging from $45,000 to $70,000 annually, depending on experience, location, and the size of the dealership or organization. Compensation may also include bonuses and commissions based on performance and sales targets.

Is being a Bdc Manager a good job?

A BDC Manager oversees the business development center, managing customer interactions and sales processes, often requiring strong communication and organizational skills. The role can offer competitive salaries, performance-based bonuses, and opportunities for advancement within automotive or sales industries. Job satisfaction depends on individual skills, work environment, and company support.
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Bdc Manager jobs near you
Infographic showing various Bdc Manager job openings in Madison, WI as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, 2% Temporary, and 1% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $69,721 per year, or $33.5 per hour.

BDC Manager - Landmark Dodge Chrysler Jeep Ram

Landmark Automotive Group

Oregon, WI • On-site

$60 - $80/hr

Other

Posted 6 days ago

Job description

BDC Manager - Landmark Dodge Chrysler Jeep Ram

Landmark Automotive Group is currently looking for a BDC Manager to join our team!

Responsibilities
  • Oversee and manage the BDC team to achieve department goals.
  • Develop and implement strategies to increase lead conversion and appointment setting.
  • Collaborate with General Managers and Sales/Service teams to align BDC efforts with dealership objectives.
  • Analyze KPIs and adjust strategies to optimize results.
  • Supervise all inbound and outbound lead handling, ensuring timely follow-up and customer engagement.
  • Implement processes to improve response times and customer experience.
  • Oversee CRM utilization, ensuring accurate data entry and reporting.
  • Hire, train, and mentor BDC representatives to enhance performance and professionalism.
  • Conduct regular coaching sessions, performance reviews, and ongoing training.
  • Foster a positive and results-driven work environment.
  • Monitor and refine BDC scripts, workflows, and best practices to improve conversion rates.
  • Stay up-to-date with industry trends and implement new technologies for lead management.
  • Work with vendors and internal teams to ensure optimal use of CRM, phone systems, and other tools.
  • Generate and analyze performance reports, providing insights and recommendations for improvement.
  • Present performance updates to upper management and dealership stakeholders.
Qualifications
  • Minimum 3-5 years of experience in a dealership BDC, sales, or automotive management role.
  • High school diploma or equivalent required; bachelor's degree in Business, Marketing, or a related field preferred.
  • Experience with CRM systems
  • Proven leadership experience with the ability to manage and motivate a team.
  • Automotive sales and BDC training certifications are a plus.
  • Strong understanding of lead management, CRM systems, and digital marketing strategies.
  • Excellent communication, problem-solving, and organizational skills.
  • Ability to analyze data, track performance metrics, and implement process improvements.
  • Must successfully pass background and drug screen.
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