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Bdc Manager Jobs in Union Grove, WI (NOW HIRING)

Gillespie Ford

Service BDC Manager

Gurnee, IL

We are looking for a motivated Service BDC Manager to lead our dealership's Service Business Development Center. This hands-on leadership role is focused on enhancing the service experience through ...

Gillespie Ford

Service BDC Manager

Gurnee, IL · On-site

We are looking for a motivated Service BDC Manager to lead our dealership's Service Business Development Center. This hands-on leadership role is focused on enhancing the service experience through ...

Gillespie Ford

Service BDC Manager

Gurnee, IL · On-site

We are looking for a motivated Service BDC Manager to lead our dealership's Service Business Development Center. This hands-on leadership role is focused on enhancing the service experience through ...

Gillespie Ford

Service BDC Manager

Gurnee, IL · On-site

We are looking for a motivated Service BDC Manager to lead our dealership's Service Business Development Center. This hands-on leadership role is focused on enhancing the service experience through ...

Toyota of Brookfield

Service BDC Representative

Brookfield, WI · On-site

$14.25 - $19/hr

The Ed Napleton Automotive Group is looking for our next BDC Representative . This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton's Toyota of Brookfield, the BDC ...

City Chevrolet of Grayslake

BDC Representative

Grayslake, IL · On-site

$14.50 - $19.50/hr

The BDC Representative role is instrumental to our store's day-to-day operations, responsible for ... This will be a hands-on position and candidate will be responsible for managing all aspects of the ...

Toyota of Brookfield

Service BDC Representative

Brookfield, WI · On-site

$14 - $18.75/hr

The Ed Napleton Automotive Group is looking for our next BDC Representative . This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton's Toyota of Brookfield, the BDC ...

Toyota of Brookfield

Service BDC Representative

Brookfield, WI · On-site

$14 - $18.75/hr

The Ed Napleton Automotive Group is looking for our next BDC Representative . This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton's Toyota of Brookfield, the BDC ...

Toyota of Brookfield

Service BDC Representative

Brookfield, WI · On-site

$14 - $18.75/hr

The Ed Napleton Automotive Group is looking for our next BDC Representative . This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton's Toyota of Brookfield, the BDC ...

Toyota of Brookfield

Service BDC Representative

Brookfield, WI · On-site

$14.25 - $19/hr

The Ed Napleton Automotive Group is looking for our next BDC Representative . This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton's Toyota of Brookfield, the BDC ...

City Chevrolet of Grayslake

BDC Representative

Grayslake, IL · On-site

$14.50 - $19.50/hr

The BDC Representative role is instrumental to our store's day-to-day operations, responsible for ... This will be a hands-on position and candidate will be responsible for managing all aspects of the ...

Toyota of Brookfield

Service BDC Representative

Brookfield, WI · On-site

$14 - $18.75/hr

The Ed Napleton Automotive Group is looking for our next BDC Representative . This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton's Toyota of Brookfield, the BDC ...

Gillespie Ford

BDC Representative

Gurnee, IL · On-site

$14.50 - $19.25/hr

We're hiring an Automotive BDC (Business Development Center) Representative to connect with ... Manage spreadsheets and navigate multiple tabs/screens * Schedule and confirm appointments * Report ...

Gillespie Ford

BDC Representative

Gurnee, IL · On-site

$14.50 - $19.25/hr

We're hiring an Automotive BDC (Business Development Center) Representative to connect with ... Manage spreadsheets and navigate multiple tabs/screens * Schedule and confirm appointments * Report ...

Gillespie Ford

BDC Representative

Gurnee, IL · On-site

$14.50 - $19.25/hr

We're hiring an Automotive BDC (Business Development Center) Representative to connect with ... Manage spreadsheets and navigate multiple tabs/screens * Schedule and confirm appointments * Report ...

Gillespie Ford

BDC Representative

Gurnee, IL

$14.50 - $19.25/hr

We're hiring an Automotive BDC (Business Development Center) Representative to connect with ... Manage spreadsheets and navigate multiple tabs/screens * Schedule and confirm appointments * Report ...

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All JobsBdc JobsBdc Manager JobsBdc Manager Jobs in Union Grove, WI

Bdc Manager information

See Union Grove, WI salary details

$18.5K

$67.4K

$112.4K

How much do bdc manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for bdc manager in Union Grove, WI is $67,363.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $83,200.00 per year, depending on experience, location, and employer.

What is a BDC manager?

A BDC manager oversees the business development center (BDC) at an automotive dealership. The BDC department is responsible for setting appointments with potential buyers to meet with the sales representatives at the dealership. Staff members, known as development business representatives (DBR) or business development representatives (BDR), make these calls. As the BDC manager, your duties include hiring and training these representatives, setting quotas and appointment goals, driving sales, and tracking results.

What are the key skills and qualifications needed to thrive as a BDC manager?

To thrive as a BDC Manager, you need expertise in lead management, sales processes, and customer relationship strategies, often supported by experience in automotive sales or business development. Familiarity with CRM systems, phone tracking software, and dealership management tools is typically required. Outstanding communication, leadership, and problem-solving skills help a BDC Manager motivate teams and create positive customer experiences. These skills are crucial for driving sales growth, improving customer satisfaction, and ensuring efficient business development operations.

What are the main challenges a BDC manager might face when managing a dealership's customer communications?

A BDC (Business Development Center) Manager often faces the challenge of balancing high call and email volumes while ensuring each customer interaction is prompt, personalized, and effective. Coordinating between the sales, service, and marketing teams to maintain up-to-date information and a seamless customer experience can also be demanding. Additionally, keeping the BDC team motivated and trained on evolving CRM technologies and dealership processes is essential for meeting performance goals. Success in this role often relies on strong organizational, leadership, and communication skills.

What is the difference between Bdc Manager vs Bdc Representative?

AspectBdc Manager

CredentialsExperience in sales, customer service, and team management; often requires a high school diploma or equivalent, some roles prefer post-secondary education.
Work EnvironmentOffice setting, managing a team, overseeing sales processes, and coordinating with dealerships or sales departments.
Employer & Industry UsageUsed in automotive, retail, and financial sectors; common in dealerships and sales organizations.

The Bdc Manager oversees the Business Development Center team, focusing on sales strategy, team leadership, and performance metrics. In contrast, a Bdc Representative primarily handles customer inquiries, schedules appointments, and supports sales efforts directly. The manager has broader responsibilities, including staff management and strategic planning, while the representative focuses on customer interaction and lead generation.

How much do Bdc managers make?

Bdc managers typically earn an average salary ranging from $45,000 to $70,000 annually, depending on experience, location, and the size of the dealership or organization. Compensation may also include bonuses and commissions based on performance and sales targets.

Is being a Bdc Manager a good job?

A BDC Manager oversees the business development center, managing customer interactions and sales processes, often requiring strong communication and organizational skills. The role can offer competitive salaries, performance-based bonuses, and opportunities for advancement within automotive or sales industries. Job satisfaction depends on individual skills, work environment, and company support.
More about Bdc Manager jobs

What cities near Union Grove, WI are hiring for Bdc Manager jobs?

Cities near Union Grove, WI with the most Bdc Manager job openings:

Bdc Manager jobs near you
Infographic showing various Bdc Manager job openings in Union Grove, WI as of June 2026, with employment types broken down into 97% Full Time, 2% Part Time, and 1% Temporary. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $67,363 per year, or $32.4 per hour.

Service BDC Manager

Gillespie Ford

Gurnee, IL

Full-time

Medical, Dental, Retirement, PTO

Re-posted 5 days ago

Job description

We are looking for a motivated Service BDC Manager to lead our dealership’s Service Business Development Center. This hands-on leadership role is focused on enhancing the service experience through proactive appointment setting, timely customer follow-ups, and efficient handling of inbound service inquiries. The ideal candidate has exceptional communication skills, a passion for customer care, and experience managing a dealership service BDC or similar high-volume customer service team.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Benefits

  • Health, Medical and Dental
  • 401K Plan
  • Paid time off and vacation
  • Growth opportunities
  • Employee vehicle purchase plans
  • Family owned and operated
  • Long term job security
  • Flexible Work Schedule

Responsibilities

  • Oversee all inbound and outbound service appointment calls, ensuring prompt and professional customer interactions
  • Manage and track service leads, follow-ups, and appointment scheduling to maximize shop capacity
  • Develop and implement strategies to increase service retention and drive traffic to the service department
  • Monitor and report on service appointment performance metrics (daily, weekly, monthly)
  • Provide ongoing coaching, training, and support to BDC representatives to improve call handling, appointment setting, and customer satisfaction
  • Collaborate with the Service Manager and leadership team to align service goals and daily operations
  • Maintain a high level of organization and efficiency within the BDC team’s processes and workflows
  • Handle escalated service calls and resolve customer concerns with a focus on satisfaction and retention

Requirements

  • Prior leadership experience in a service BDC or similar customer-focused call center preferred
  • Automotive dealership experience, particularly in service operations, strongly preferred
  • Exceptional verbal and written communication skills
  • Strong organizational, multitasking, and time management abilities
  • Proficient with CRM, Google Suite, Excel, and dealership management systems (e.g., CDK, Reynolds & Reynolds)
  • Positive, energetic attitude with a focus on team success and continuous improvement
  • Driven by results and capable of meeting department goals and key performance indicators

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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