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Bdc Director Jobs in Spring, TX (NOW HIRING)

DeMontrond

BDC Appointment Coordinator

Houston, TX · On-site

... directed by management. * Support team initiatives to improve processes, communication, and ... BDC role preferred. Skills and Abilities * Strong verbal and written communication skills.

Gullo Auto

Experienced Service BDC Representative

Conroe, TX · On-site

$13.25 - $17/hr

Direct customers to product information resources, including those available online * Contribute to ... Prior BDC, call center, or customer service experience (automotive preferred but not required)

Gullo Auto

Experienced Service BDC Representative

Conroe, TX · On-site

$13.25 - $17/hr

Direct customers to product information resources, including those available online * Contribute to ... Prior BDC, call center, or customer service experience (automotive preferred but not required)

Team Gillman

Service Call Center Agent

Houston, TX · On-site

$14.75 - $19/hr

The BDC Representative interacts daily with the Platform Director for the Dealership Group and the Senior Associates. Again, this is a position for a highly time efficient, organized individual ...

Team Gillman

Service Call Center Agent

Houston, TX · On-site

$13.50 - $17.25/hr

The BDC Representative interacts daily with the Platform Director for the Dealership Group and the Senior Associates. Again, this is a position for a highly time efficient, organized individual ...

Team Gillman

Service Call Center Agent

Houston, TX

$13.50 - $17.25/hr

The BDC Representative interacts daily with the Platform Director for the Dealership Group and the Senior Associates. Again, this is a position for a highly time efficient, organized individual ...

Team Gillman

Service Call Center Agent

Houston, TX

$14.75 - $19/hr

The BDC Representative interacts daily with the Platform Director for the Dealership Group and the Senior Associates. Again, this is a position for a highly time efficient, organized individual ...

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Bdc Director information

See Spring, TX salary details

$44.5K

$112.7K

$188.7K

How much do bdc director jobs pay per year?

As of Aug 6, 2026, the average yearly pay for bdc director in Spring, TX is $112,695.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,200.00 and $134,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a BDC Director?

To thrive as a BDC Director, you need strong leadership abilities, deep knowledge of automotive sales processes, and experience managing a Business Development Center team, often supported by a background in sales or marketing. Familiarity with CRM software, call tracking systems, and dealership management systems is typically required. Excellent communication, motivational, and analytical skills help drive team performance and customer satisfaction. These skills and qualities are essential for optimizing lead conversion, fostering a high-performing team, and ensuring a positive customer experience in a competitive automotive environment.

What is a Bdc Director?

A BDC (Business Development Center) Director is responsible for overseeing the dealership's customer relations and lead management processes, often managing a team of sales and service staff. They develop strategies to generate and convert leads, improve customer satisfaction, and ensure efficient operations using CRM tools. The role typically requires strong communication skills, industry knowledge, and experience in sales or customer service management.

What is the difference between Bdc Director vs Bdc Manager?

AspectBdc DirectorBdc Manager
ResponsibilitiesOversees the entire BDC operations, sets strategic goals, manages teams, and reports to senior management.Manages daily BDC activities, supervises staff, and ensures lead generation and customer follow-up.
Required CredentialsTypically requires experience in sales management, automotive industry knowledge, and leadership skills.Requires experience in customer service, sales, and BDC operations, often with similar certifications.
Work EnvironmentOffice-based, strategic planning, team leadership, and coordination with dealership departments.Office and dealership floor, direct supervision of BDC staff, and customer interaction.

The Bdc Director focuses on strategic leadership and overall BDC performance, while the Bdc Manager handles daily operations and team supervision. Both roles require relevant industry experience and strong communication skills, but the director's scope is broader and more strategic.

How much do Bdc directors make?

Bdc Directors typically earn between $60,000 and $120,000 annually, depending on experience, location, and the size of the dealership or organization. Compensation may also include bonuses and benefits, with higher salaries often associated with leadership skills and industry knowledge.

What are the main challenges a BDC Director faces in managing a successful Business Development Center team?

A BDC Director often encounters challenges such as maintaining high team motivation, ensuring consistent performance across all team members, and adapting to rapidly changing sales technologies and customer expectations. The role requires balancing administrative duties with active coaching, as well as developing effective lead management strategies to maximize conversion rates. Successful BDC Directors foster strong collaboration between the BDC, sales, and service teams to ensure seamless customer experiences and drive overall dealership growth.
What are the most commonly searched types of Bdc jobs in Spring, TX? The most popular types of Bdc jobs in Spring, TX are:
What job categories do people searching Bdc Director jobs in Spring, TX look for? The top searched job categories for Bdc Director jobs in Spring, TX are:
What cities near Spring, TX are hiring for Bdc Director jobs? Cities near Spring, TX with the most Bdc Director job openings:
Bdc Director jobs near you

BDC Appointment Coordinator

DeMontrond Automotive Group

Houston, TX • On-site

Other

Re-posted 18 days ago

DeMontrond Auto Group rating

5.5

Company rating: 5.5 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

128th of 150 rated car dealerships

Job description

BDC Appointment Coordinator

Position Overview The BDC Appointment Coordinator at DeMontrond Automotive Group serves as the primary point of contact for inbound and outbound customer communication related to sales and service appointments. This role ensures timely follow-up with leads, accurate scheduling of appointments, and delivery of a consistent, high-quality customer experience that supports dealership growth and customer retention.

Key Responsibilities
  • Customer Communication Respond to inbound calls, internet leads, text messages, and emails in a timely and professional manner.
  • Make outbound calls to follow up on new leads, prior customers, and missed opportunities.
  • Provide basic information regarding vehicle availability, pricing, and service scheduling.
  • Maintain a professional and consistent tone across all communication channels.

Appointment Setting and Management

  • Schedule, confirm, and reschedule sales and service appointments.
  • Ensure all appointments are accurately entered into the CRM system.
  • Conduct appointment confirmation calls, texts, or emails to improve show rates.
  • Coordinate with sales and service teams to ensure readiness for scheduled appointments.

Lead Management

  • Monitor and manage leads from multiple platforms, including website, third-party providers, and manufacturer sources.
  • Ensure all leads are responded to within company-established timelines.
  • Maintain detailed and accurate notes for all customer interactions in the CRM.
  • Follow up consistently until the customer is scheduled, declines, or is no longer active.

Customer Experience

  • Deliver a high level of customer service to create a strong first impression of the dealership.
  • Identify customer needs and guide them toward scheduling an appointment.
  • Address basic concerns and escalate issues to management when necessary.

Performance and Reporting

  • Meet or exceed daily, weekly, and monthly performance goals, including call volume and appointments set.
  • Track and maintain personal performance metrics.
  • Participate in ongoing training, coaching, and development sessions.

General Administrative Support

  • Assist with special projects, marketing campaigns, and outreach efforts as directed by management.
  • Support team initiatives to improve processes, communication, and customer satisfaction.

Qualifications Education and Experience

  • High school diploma or equivalent required.
  • 1–2 years of experience in a call center, customer service, or automotive BDC role preferred.

Skills and Abilities

  • Strong verbal and written communication skills.
  • Excellent customer service and interpersonal skills.
  • Ability to handle a high volume of calls and multitask effectively.
  • Proficiency in CRM systems, texting platforms, and Microsoft Office Suite.
  • Strong attention to detail and organizational skills.
  • Self-motivated with a results-driven mindset.

Working Conditions

  • Primarily office-based with regular use of a computer and phone systems.
  • Requires sitting for extended periods and frequent use of headset and computer.
  • May require evenings, weekends, and flexible scheduling based on dealership needs.
  • Fast-paced environment with performance expectations tied to measurable goals.

Equal Opportunity Employment Statement DeMontrond Automotive Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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