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Bdc Director Jobs in Spring, TX (NOW HIRING)

MAACO

CSR / Customer Experience Rep

Houston, TX · On-site

$18 - $22/hr

If you have less than 3 years of direct, in-person customer-facing experience, have worked ... BDC, or retail management * Proven tenure -- we value people who commit, grow, and stay * Confident ...

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All JobsBdc JobsBdc Director JobsBdc Director Jobs in Spring, TX

Bdc Director information

See Spring, TX salary details

$44.5K

$112.7K

$188.7K

How much do bdc director jobs pay per year?

As of Aug 7, 2026, the average yearly pay for bdc director in Spring, TX is $112,695.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,200.00 and $134,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a BDC Director?

To thrive as a BDC Director, you need strong leadership abilities, deep knowledge of automotive sales processes, and experience managing a Business Development Center team, often supported by a background in sales or marketing. Familiarity with CRM software, call tracking systems, and dealership management systems is typically required. Excellent communication, motivational, and analytical skills help drive team performance and customer satisfaction. These skills and qualities are essential for optimizing lead conversion, fostering a high-performing team, and ensuring a positive customer experience in a competitive automotive environment.

What is a Bdc Director?

A BDC (Business Development Center) Director is responsible for overseeing the dealership's customer relations and lead management processes, often managing a team of sales and service staff. They develop strategies to generate and convert leads, improve customer satisfaction, and ensure efficient operations using CRM tools. The role typically requires strong communication skills, industry knowledge, and experience in sales or customer service management.

What is the difference between Bdc Director vs Bdc Manager?

AspectBdc DirectorBdc Manager
ResponsibilitiesOversees the entire BDC operations, sets strategic goals, manages teams, and reports to senior management.Manages daily BDC activities, supervises staff, and ensures lead generation and customer follow-up.
Required CredentialsTypically requires experience in sales management, automotive industry knowledge, and leadership skills.Requires experience in customer service, sales, and BDC operations, often with similar certifications.
Work EnvironmentOffice-based, strategic planning, team leadership, and coordination with dealership departments.Office and dealership floor, direct supervision of BDC staff, and customer interaction.

The Bdc Director focuses on strategic leadership and overall BDC performance, while the Bdc Manager handles daily operations and team supervision. Both roles require relevant industry experience and strong communication skills, but the director's scope is broader and more strategic.

How much do Bdc directors make?

Bdc Directors typically earn between $60,000 and $120,000 annually, depending on experience, location, and the size of the dealership or organization. Compensation may also include bonuses and benefits, with higher salaries often associated with leadership skills and industry knowledge.

What are the main challenges a BDC Director faces in managing a successful Business Development Center team?

A BDC Director often encounters challenges such as maintaining high team motivation, ensuring consistent performance across all team members, and adapting to rapidly changing sales technologies and customer expectations. The role requires balancing administrative duties with active coaching, as well as developing effective lead management strategies to maximize conversion rates. Successful BDC Directors foster strong collaboration between the BDC, sales, and service teams to ensure seamless customer experiences and drive overall dealership growth.
What are the most commonly searched types of Bdc jobs in Spring, TX? The most popular types of Bdc jobs in Spring, TX are:
What job categories do people searching Bdc Director jobs in Spring, TX look for? The top searched job categories for Bdc Director jobs in Spring, TX are:
What cities near Spring, TX are hiring for Bdc Director jobs? Cities near Spring, TX with the most Bdc Director job openings:
Bdc Director jobs near you

CSR / Customer Experience Rep

Fix Auto Houston

Houston, TX • On-site

$18 - $22/hr

Full-time

Retirement, PTO

Re-posted 9 days ago

Job description

Who We Are
Fix Auto Houston is one of Houston's premier collision repair shops. We do approximately $6M in annual repairs and we take pride in doing the job right - for the vehicle and for the customer. We're growing and we need someone who can own the customer experience from the first call to the final review.
Who We're Looking For
You are an experienced customer service professional who knows how to make people feel taken care of. You follow through without being asked. You remember names. You check in before someone has to ask. You genuinely care whether someone had a good experience - and it shows in everything you do.
This is not an entry-level position. This is not a receptionist role. This is the voice and face of our shop - and we need someone who has done this before and done it well.
If you have less than 3 years of direct, in-person customer-facing experience, have worked primarily remote, or have had difficulty maintaining long-term employment, this role is not the right fit.
What You'll Own
  • Answer inbound calls and convert them into booked estimate appointments
  • Follow up with every lead that doesn't book on first contact
  • Keep customers updated throughout their repair - proactively, not reactively
  • Follow up on unsold estimates and unconverted leads
  • Coordinate photo and video updates with the production team
  • Manage review requests at every vehicle delivery
  • Process retail customer payments
  • Maintain accurate customer notes and follow-up schedules in our system
  • Be the bridge between the shop floor and the customer

What We Require
  • Minimum 3 years in a high-volume, in-person customer-facing role - hospitality, medical front office, automotive BDC, or retail management
  • Proven tenure - we value people who commit, grow, and stay
  • Confident and professional phone presence - this is a phone-heavy role and comfort on calls is non-negotiable
  • Comfortable with CRM tools, texting platforms, and basic technology
  • Organized, self-directed, and accountable without daily supervision
  • Able to work on-site Monday through Friday - this is not a remote or hybrid position
  • Bilingual English/Spanish is a strong plus in our market

What You'll Earn
  • Base: $18-$22/hr depending on experience
  • Performance bonus tied to booked estimates, Google review volume, and retail customer development
  • PTO after one year of service
  • 401k with match after 180 days through ADP
  • Stable schedule, strong team culture, long-term opportunity for the right person

Apply