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KMC Controls is looking for a Technical Support Specialist to provide on-site technical-sales support to KMC customers (System Integrators, System Distributors, OEMs, and Wholesale channel partners), primarily through a defined territory, though coverage outside the territory may be needed at times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned. The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements of personnel as classified. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide direct technical sales support to KMC customers (SI’s OEMs, and wholesale channel partners) including but not limited to:
  • Answer technical sales questions via email, telephone, internet, and other written or oral communications.
  • Review project specifications for the proper selection of KMC equipment and development of technical solutions to meet specification intent.
  • Travel to job sites to resolve issues, as needed.
• Provide direct Technical Sales and advisory support to KMC Area Vice Presidents as needed.
• Assist customers in the preparation of project submittal information as needed:
  • Select KMC products to meet application needs.
  • Create typical application wiring diagrams.
  • Review customer submittal information for completeness & accuracy.
  • Develop standardized written sequences of operation.
• On occasion for specific projects and customers with prior approval:
  • Write application software panel files and test for proper operation.
  • Create/develop associated graphical library files
  • Create/develop associated schedules, trends, alarms, and other software items for a complete application engineered product or project.
  • Interface with customers to clarify ambiguities in specifications, product performance, etc. to deliver a complete, functional result.
  • Format shall follow the agreed upon KMC style guide for such programming.
  • Files shall be fully documented according to the style guide.
• Provide KMC approved standard product training classes to authorized KMC Customers according to the assigned schedule maintained by KMC’s Organizational Development Manager.
• Provide KMC approved customized “mentoring” training classes to KMC customers.
• Provide customized “mentoring” and training to select OEM customers and select customers on specific products & applications relevant to the OEM channel as needed.
• Provide copies of any developed panel files & related materials to the VP-Technical Support team that is creating and maintaining the KMC “Standard Applications Library”. Assist with/execute assigned feasibility study projects within agreed upon schedules.
• Assist with/execute assigned field test projects in conjunction with local resources and customers within agreed upon schedules.
• Assist Area Vice Presidents in completing the New Product Proposal form to satisfy identified market needs. NPP forms define answers to the questions of form/fit/function of a new or modified product and include but are not limited to the following:
  • Product specs and functional requirements
  • Desired & required feature definitions
  • Market applications, including all “pull along” devices
  • Competitive analysis of competitive models vs. KMC’s solution
  • Identification of competitive advantages of KMC’s solution
  • Target sell price of the KMC solution
  • Definition of estimated annual volumes.
  • Expected “time-to-market” requirements
• Be the “content expert” on assigned product categories and make recommendations for new products, features, and obsolescence of old products.
• As necessary, conduct technical product presentations to customers or potential customers.
• As necessary, refer non-sales related technical support questions to the Technical Support and Applications department.
• Actively/daily engage in the use of the company’s CRM system.
• Represent KMC Controls at various trade shows and conferences.
• Travel as directed and approved (expected to range between 40 – 70%)