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Bank Operations Manager Jobs in Springfield, MA (NOW HIRING)

Berkshire Bank

Universal Banker

Springfield, MA · On-site

$20 - $27.13/hr

Branch Manager Status: Non-Exempt Grade: 5 Salary Range: $20.00 - $27.13 Actual compensation within ... Branch Operations & Compliance * Follow all bank policies and procedures, including security of ...

Berkshire Bank

Universal Banker

Springfield, MA · On-site

$20 - $27.13/hr

Branch Manager Status: Non-Exempt Grade: 5 Salary Range: $20.00 - $27.13 Actual compensation within ... Branch Operations & Compliance * Follow all bank policies and procedures, including security of ...

Berkshire Bank

PT Universal Banker

Westfield, MA · On-site

$20 - $27.13/hr

Branch Manager Status: Non-Exempt Grade: 5 Salary Range: $20.00 - $27.13 Actual compensation within ... Branch Operations & Compliance * Follow all bank policies and procedures, including security of ...

Berkshire Bank

PT Universal Banker

Hebron, CT · On-site

$20 - $27.13/hr

Branch Manager Status: Non-Exempt Grade: 5 Salary Range: $20.00 - $27.13 Salary range updated 2/26 ... Branch Operations & Compliance * Follow all bank policies and procedures, including security of ...

M&T Bank

Universal Banker

Enfield, CT · On-site

$20.55 - $34.25/hr

... Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is ... Proven time management skills Proven prioritization skills Ability to work under critical time ...

M&T Bank

Universal Banker

Ellington, CT · On-site

$20.55 - $34.25/hr

... Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is ... Proven time management skills Proven prioritization skills Ability to work under critical time ...

M&T Bank

Universal Banker

Ellington, CT · On-site

$20.55 - $34.25/hr

... Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is ... Proven time management skills Proven prioritization skills Ability to work under critical time ...

M&T Bank

Universal Banker

Springfield, MA · On-site

$18.68 - $31.14/hr

... Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is ... Proven time management skills Proven prioritization skills Ability to work under critical time ...

M&T Bank

Universal Banker

Springfield, MA · On-site

$18.68 - $31.14/hr

... Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is ... Proven time management skills Proven prioritization skills Ability to work under critical time ...

M&T Bank

Universal Banker

Enfield, CT · On-site

$20.55 - $34.25/hr

... Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is ... Proven time management skills Proven prioritization skills Ability to work under critical time ...

M&T Bank

Universal Banker

Westfield, MA · On-site

$18.68 - $31.14/hr

... Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is ... Proven time management skills Proven prioritization skills Ability to work under critical time ...

M&T Bank

Universal Banker

Westfield, MA · On-site

$18.68 - $31.14/hr

... Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is ... Proven time management skills Proven prioritization skills Ability to work under critical time ...

M&T Bank

Universal Banker

Agawam, MA · On-site

$18.68 - $31.14/hr

... Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is ... Proven time management skills Proven prioritization skills Ability to work under critical time ...

M&T Bank

Universal Banker

Agawam, MA · On-site

$18.68 - $31.14/hr

... Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is ... Proven time management skills Proven prioritization skills Ability to work under critical time ...

M&T Bank

Universal Banker - Float

Vernon, CT · On-site

$20.55 - $34.25/hr

... Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is ... Proven time management skills Proven prioritization skills Ability to work under critical time ...

M&T Bank

Universal Banker - Float

Vernon, CT · On-site

$18 - $22.50/hr

... Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is ... Proven time management skills Proven prioritization skills Ability to work under critical time ...

M&T Bank

Universal Banker - Tolland, CT

Tolland, CT · On-site

$20.55 - $34.25/hr

... Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is ... Proven time management skills Proven prioritization skills Ability to work under critical time ...

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Showing results 21-40

All JobsBank Operations JobsBank Operations Manager JobsBank Operations Manager Jobs in Springfield, MA

Bank Operations Manager information

See Springfield, MA salary details

$30.9K

$63.2K

$118K

How much do bank operations manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for bank operations manager in Springfield, MA is $63,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $77,100.00 per year, depending on experience, location, and employer.

What does a bank operations manager do?

A Bank Operations Manager oversees the day-to-day functions of a bank, ensuring efficient processes and regulatory compliance. They manage staff, streamline workflows, handle risk management, and improve customer service operations. Their role includes monitoring financial transactions, implementing policies, and maintaining security protocols. Strong leadership, analytical skills, and a deep understanding of banking regulations are essential for success in this position.

What are the key skills and qualifications needed to thrive as a bank operations manager?

To thrive as a Bank Operations Manager, you need strong analytical abilities, attention to detail, operational management experience, and typically a bachelor’s degree in finance, business administration, or a related field. Familiarity with banking software, risk management tools, and regulatory compliance systems, along with relevant certifications such as CAMS or Lean Six Sigma, is often required. Excellent leadership, interpersonal communication, and problem-solving skills help you effectively manage teams and handle fast-paced operational challenges. These competencies are critical for ensuring efficient banking operations, regulatory compliance, and high levels of customer satisfaction.

What job categories do people searching Bank Operations Manager jobs in Springfield, MA look for?

The top searched job categories for Bank Operations Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Bank Operations Manager jobs?

Cities near Springfield, MA with the most Bank Operations Manager job openings:

Bank Operations Manager jobs near you
Infographic showing various Bank Operations Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 9% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,234 per year, or $30.4 per hour.

Universal Banker

Berkshire Bank

Springfield, MA • On-site

$20 - $27.13/hr

Full-time

Re-posted 12 days ago

Berkshire Bank rating

6.7

Company rating: 6.7 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

136th of 171 rated banks

Job description

Division: Retail Banking
Department: Various - Branch Network
Reports to: Branch Manager
Status: Non-Exempt
Grade: 5
Salary Range: $20.00 - $27.13
Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
Location: Springfield, MA
Purpose/Objective:
The Universal Banker position will be responsible to perform the job responsibilities of both a Teller and a Personal Banking Representative. Deliver an exceptional customer experience, process transactions, open new accounts, and proactively develop, retain, and expand customer relationships. Cultivate relationships, promote Beacon Bank's products and services, and support digital banking engagement. Ensure compliance with all bank policies, procedures, and regulatory requirements.
Key Accountabilities:
Customer Relationship Management
  • Provide an outstanding customer experience at all points of contact.
  • Build, retain, and expand customer relationships by recommending products and services to meet customer needs.
  • Educate and assist clients with digital banking services and recommend convenient banking options.
  • Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.
  • Participate in outbound calling campaigns, branch initiatives and community involvement to develop new business.

Sales, Referrals & Incentive Goals
  • Build and deepen relationship with customers by recognizing their needs and goals to make recommendations.
  • Educate and offer a full range of financial products and services, including referrals to our business partners.
  • Have basic knowledge of all lending products.
  • Meet or exceed individual incentive goals and contribute to overall branch goals.
  • Actively participate in all branch initiatives.

Transaction Processing & Operations
  • Process financial transactions, including deposits, withdrawals, check cashing, loan payments, and other services.
  • Maintain and balance a cash drawer daily within guidelines.
  • Handle cash in an organized, timely, and accurate manner.
  • Assist with daily branch responsibilities to ensure proper balancing and timely delivery of work to appropriate departments.
  • Provide backup support to Teller Supervisors and participate in branch meetings.
  • Accurately perform account opening procedures and maintenance requests.

Branch Operations & Compliance
  • Follow all bank policies and procedures, including security of bank assets and confidentiality of customer information with adherence to Customer Information Practices.
  • Ensure compliance with all banking regulations, policies and procedures, including BSA/AML.
  • Act as a deterrent to robbery and fraud by adhering to procedures.

Education:
  • High school diploma or equivalent required; Associate's degree or banking courses preferred.

Experience:
  • Prior teller or sales experience in a goal-oriented environment.
  • Proven cash handling and customer service experience.
  • Knowledge of bank products, services, and operating procedures.
  • Excellent oral and written communication skills.
  • Detail-oriented with strong organizational and time management skills.
  • Basic computer skills; familiarity with Microsoft Office (Word, Excel, Outlook).
  • Ability to work flexible hours, including Saturdays and travel to nearby offices as required.

Skills & Knowledge:
  • Superior customer service and sales skills.
  • Strong communication and interpersonal skills.
  • Ability to identify customer needs and make appropriate recommendations.
  • Ability to prioritize workflow, multi-task, and meet deadlines.
  • Enthusiastic, goal-oriented, and customer-focused.
  • Ability to analyze situations and solve complex issues.

Behavioral Expectations
  • Demonstrate teamwork, adaptability, accountability, and leadership, in alignment with Beacon Bank's core values. The Core Four are the guiding principles that illustrate what we stand for at Beacon Bank and how we serve our clients, colleagues and communities.

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.

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