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Bank Collections Jobs in Michigan (NOW HIRING)

Purpose Financial

Branch Sales Manager

Shelby, MI · On-site

Ensure the training of procedures outlining banking, collections, audits, and other company policies and standards are being met. Ensure compliance with federal, state, and local law, as well as ...

Apex Placement & Consulting

Accountant

Clawson, MI

Manage Accounts Receivable activities and collections management * Prepare and maintain journal entries and general ledger activity * Handle loan management and bank register maintenance * Support ...

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Bank Collections information

See Michigan salary details

$11

$18

$26

How much do bank collections jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for bank collections in Michigan is $18.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $20.96 per hour, depending on experience, location, and employer.

What is a bank collections?

A Bank Collections job involves contacting customers who have overdue accounts to arrange payment and help them resolve outstanding debts. Collections agents work with individuals or businesses to negotiate payment plans, provide information on account status, and, if necessary, escalate cases to legal or recovery departments. Strong communication, negotiation, and problem-solving skills are essential to succeed in this role.

What are the key skills and qualifications needed to thrive in bank collections?

To thrive in Bank Collections, you need a solid understanding of financial regulations, debt recovery processes, and strong analytical abilities, often supported by a background in finance or customer service. Familiarity with collections management systems, CRM software, and knowledge of FDCPA (Fair Debt Collection Practices Act) guidelines are typically required. Excellent negotiation, problem-solving, and interpersonal skills distinguish top performers in this position. These skills ensure effective debt recovery while maintaining customer relationships and compliance with legal standards.

What are some typical challenges faced by professionals working in bank collections?

Professionals in Bank Collections often encounter challenges such as dealing with unresponsive or distressed customers, meeting collection targets under time constraints, and navigating complex financial situations. Balancing assertiveness with empathy is key when communicating with clients to find effective solutions for repayment. Additionally, staying up to date on changing regulations and maintaining accurate documentation are essential to avoid compliance issues. The role can be fast-paced, requiring resilience and adaptability to handle difficult conversations and high call volumes. However, overcoming these challenges can lead to valuable experience and opportunities for advancement within banking operations or credit management.

What does a bank collections specialist do at a bank?

A bank collections specialist is responsible for managing overdue accounts by contacting customers to arrange payments, resolving billing issues, and minimizing financial losses for the bank. They often use collection software and require strong communication and negotiation skills to recover delinquent funds efficiently.

What are popular job titles related to Bank Collections jobs in Michigan?

For Bank Collections jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Bank Collections jobs in Michigan look for?

The top searched job categories for Bank Collections jobs in Michigan are:

Bank Collections jobs near you
Infographic showing various Bank Collections job openings in Michigan as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,914 per year, or $18.7 per hour.

Fraud Analyst 1-M-F 8:00 AM- 5:00 PM

Fifth Third Bank

Farmington Hills, MI • On-site

Full-time

Posted 19 days ago

Fifth Third Bank rating

7.5

Company rating: 7.5 out of 10

Based on 113 frontline employees who took The Breakroom Quiz

104th of 171 rated banks

Job description

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
The Fraud Analyst I is a cross functional position within Fraud Operations. Fraud Analyst Is can support the Fraud Detection, Fraud Communication, and Domestic Collections teams based on staffing and business needs.
Fraud Detection - Responsible for analyzing and decisioning alerts on fraud detection systems to determine what actions need to be taken (e.g., placing holds, opening cases, etc.). Fraud Detection responsibilities includes both verbal and written communication to internal and external customers.
Fraud Communication - Responsible for handling direct communications with bank customers, bank employees, and offshore fraud call service partners. Communications are handled via phone calls (customer, bank employees, offshore partner) and chat (Retail bank employees and offshore partner).
Domestic Collections - Responsible for processing and decisioning fraud check dispute claims. Includes working alerts, dispute cases and inbound call inquiries supporting the customer, retail partner and bank transfers.
Fraud Detection, Fraud Communication, and Domestic Collections functions require attention to detail, multi-tasking, communication, and critical thinking skills. Fraud Analyst Is also assist Fraud Operations leadership in developing policies and procedures to enhance processes and reduce fraud risk.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Banks risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Review, analyze, and decision fraud detection system alerts in accordance with the Fraud Department's policies, processes, and procedures.
  • Communicate directly with customers and bank personnel to address fraud risk and concerns, educating on fraud topics as needed.
  • Open and prep fraud cases.
  • Appropriately escalate matters associated with fraud activity that warrant engagement to supervisory staff.
  • Provide fraud-related support and work with the first line of defense for the Bank.
  • Work with various business units to understand the alerted activity and ensure compliance with laws.
  • Meet scheduling and time tracking expectations to support performance tracking.
  • Meet performance, quality, and customer service standards.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES: None.
MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
  • One to three years of experience in fraud, banking, investigative work, or a related field preferred.
  • Associate's degree or equivalent work experience.
  • Strong analytical, problem-solving, multi-tasking, and conflict resolution skills.
  • Strong oral and written communication skills; ability to communicate effectively verbally and in writing with internal and external customers on fraud related matters.
  • Functional understanding of federal and state laws and regulations related to fraud as well as functional understanding of bank fraud industry trends.
  • Proactive in identifying potential concerns and following-up to resolve such issues.
  • Excellent teamwork, interpersonal, and relationship building skills.
  • Ability to make decisions or know when to escalate matters to management.
  • Ability to collaborate with others, initiate action, adapt to change, and accept challenging assignments.
  • Ability to communicate effectively with management.
  • Ability to work independently and complete assigned work in a timely and accurate manner.
  • Proficiency with Microsoft Office Suite.

#LI-GM1
WORKING CONDITIONS:
  • Position is on-site.
  • Normal office environment with little exposure to dust, noise, temperature, and the like.
  • Extended viewing of a LED/LCD computer monitor.

Fraud Analyst 1-M-F 8:00 AM- 5:00 PM
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- Farmington Hills, Michigan 48331-3552
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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About Fifth Third Bank

Sourced by ZipRecruiter

Fifth Third Bank, National Association established in 1858, is a diversified financial services company headquartered in Cincinnati, Ohio. Fifth Third is among the largest money managers in the Midwest. It operates four main businesses: Commercial Banking, Branch Banking, Consumer Lending, and Wealth & Asset Management.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Cincinnati, OH, US

Year founded

1858

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