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Bank Collections Jobs in Michigan (NOW HIRING)

ABC Valued Client

Account Manager

Rochester Hills, MI · On-site

Exceptional customer service attitude * 3 years previous experience in retail, banking, hospitality, customer service, or collections * Some computer familiarity or skills * Able to work Monday to ...

Purpose Financial

Branch Sales Manager

Howell, MI

Ensure the training of procedures outlining banking, collections, audits, and other company policies and standards are being met. Ensure compliance with federal, state, and local law, as well as ...

Purpose Financial

Branch Sales Manager

Howell, MI · On-site

Ensure the training of procedures outlining banking, collections, audits, and other company policies and standards are being met. Ensure compliance with federal, state, and local law, as well as ...

Purpose Financial

Branch Sales Manager

Shelby, MI · On-site

Ensure the training of procedures outlining banking, collections, audits, and other company policies and standards are being met. Ensure compliance with federal, state, and local law, as well as ...

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Bank Collections information

See Michigan salary details

$11

$18

$26

How much do bank collections jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for bank collections in Michigan is $18.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $20.96 per hour, depending on experience, location, and employer.

What is a bank collections?

A Bank Collections job involves contacting customers who have overdue accounts to arrange payment and help them resolve outstanding debts. Collections agents work with individuals or businesses to negotiate payment plans, provide information on account status, and, if necessary, escalate cases to legal or recovery departments. Strong communication, negotiation, and problem-solving skills are essential to succeed in this role.

What are the key skills and qualifications needed to thrive in bank collections?

To thrive in Bank Collections, you need a solid understanding of financial regulations, debt recovery processes, and strong analytical abilities, often supported by a background in finance or customer service. Familiarity with collections management systems, CRM software, and knowledge of FDCPA (Fair Debt Collection Practices Act) guidelines are typically required. Excellent negotiation, problem-solving, and interpersonal skills distinguish top performers in this position. These skills ensure effective debt recovery while maintaining customer relationships and compliance with legal standards.

What are some typical challenges faced by professionals working in bank collections?

Professionals in Bank Collections often encounter challenges such as dealing with unresponsive or distressed customers, meeting collection targets under time constraints, and navigating complex financial situations. Balancing assertiveness with empathy is key when communicating with clients to find effective solutions for repayment. Additionally, staying up to date on changing regulations and maintaining accurate documentation are essential to avoid compliance issues. The role can be fast-paced, requiring resilience and adaptability to handle difficult conversations and high call volumes. However, overcoming these challenges can lead to valuable experience and opportunities for advancement within banking operations or credit management.

How to get a job in bank collections?

To get a job in bank collections, candidates typically need a high school diploma or equivalent, strong communication and negotiation skills, and familiarity with financial software. Relevant experience in customer service or finance can improve chances, and some employers may require certification or training in debt collection practices.

What does a bank collections specialist do at a bank?

A bank collections specialist is responsible for managing overdue accounts by contacting customers to arrange payments, resolving billing issues, and minimizing financial losses for the bank. They often use collection software and require strong communication and negotiation skills to recover delinquent funds efficiently.

What are popular job titles related to Bank Collections jobs in Michigan?

For Bank Collections jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Bank Collections jobs in Michigan look for?

The top searched job categories for Bank Collections jobs in Michigan are:

Bank Collections jobs near you
Infographic showing various Bank Collections job openings in Michigan as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $38,914 per year, or $18.7 per hour.

Customer Solutions Third Party Specialist

Fifth Third Bank

Grand Rapids, MI • On-site

$16.25 - $21.50/hr

Full-time

Posted 23 days ago

Key responsibilities

  • Manage daily vendor workload including account assignments, account recalls, affidavits, settlement processing, system updates, vendor emails, and strategic actions.

  • Manage and maintain scorecards for third party agencies to ensure Key Performance Indicators align with vendor contracts, LOB, and bank requirements.

  • Handle inbound customer calls regarding charged off accounts and third-party vendor issues, and resolve related complaints.

Fifth Third Bank rating

7.6

Company rating: 7.6 out of 10

Based on 114 frontline employees who took The Breakroom Quiz

98th of 175 rated banks

Job description

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION: Under moderate supervision in a fast-paced call center environment, serve as the primary support to the Consumer Solutions department in the onboarding of vendors for third party services and ongoing management of third-party relationships and performance. Assesses third party performance by using reporting and scorecards; ensures performance aligns with the contractual requirements. Responsible for planning, scheduling, and participating in discussions with third party vendors regarding performance scorecards, overall performance reviews and issue tracking. Performs a variety of functions ensuring compliance in accordance with bank and regulatory requirements related to third party management while operating within the bank's risk appetite. Responsible for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.
Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
DUTIES & RESPONSIBILITIES:
  • Manage daily vendor workload including but not limited to account assignments, account recalls, preparation of affidavits, settlement processing, system updates, vendor emails and strategic actions.
  • Manage and maintain scorecards for third party agencies, ensuring that required Key Performance Indicators (KPI's) are in alignment with vendor contracts, LOB, and bank requirements.
  • Handle inbound customer calls regarding charged off accounts and third-party vendor issues.
  • Manage and resolve customer and/or vendor complaints around regulatory compliance, FDCPA, UDAAP and Fair Lending; working with Compliance Partners and Internal Legal as needed.
  • Manage and document ongoing performance calls with vendors to review performance, regulatory changes, compliance concerns and other matters, including service expectations.
  • Partner with Line of Business leadership and the Third-Party Management Team to maintain compliance with third party management's vendor monitoring requirements.
  • Ensure both internal and vendor compliance on all regulatory requirements, bank policies and procedures.

SUPERVISORY RESPONSIBILITIES: None
KNOWLEDGE & SKILLS REQUIRED:
  • High School diploma required, and college degree preferred
  • Minimum of 1 year of experience in Collections, Legal Matters or Vendor Management.
  • Advanced knowledge of FDCPA, industry regulatory requirements and law.
  • Strong experience with Microsoft office products, such as Word, Excel, PowerPoint, and Outlook.
  • Proficient with computer systems and keyboarding / data entry skills with moderate speed and accuracy.
  • Excellent oral and written communication skills.
  • Ability to communicate effectively with staff level, senior leadership, attorneys, and other industry professionals.
  • Understanding of collections practices, policies, and procedures.
  • Excellent customer service skills with both external and internal customers.
  • Strong organizational skills and attention to detail.
  • Must be able to work in a team environment and interact with employees and all levels of the organizations.
  • Must be able to work independently with minimal supervision to achieve goals and meet demanding timelines.

#LI-EG1
Customer Solutions Third Party Specialist
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- Grand Rapids, Michigan 49546
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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