Our client, a global industry leader, is seeking an experienced Collections & Cash Application Manager to lead a high-performing team responsible for commercial collections, cash application, and accounts receivable operations. This is an excellent opportunity for a hands-on leader who thrives in a fast-paced, high-volume environment and enjoys improving processes, mentoring teams, and partnering cross-functionally to drive results.
Key Responsibilities
- Lead and develop a team responsible for commercial collections and cash application activities.
- Drive collection strategies that improve cash flow, reduce past-due balances, and optimize DSO.
- Oversee the timely posting and application of customer payments, credit memos, debit memos, and remittance activity.
- Review aging reports, collection metrics, unapplied cash, and other KPIs to identify trends and opportunities for improvement.
- Collaborate with Finance, Sales, Customer Service, Operations, and IT to resolve customer disputes and improve operational efficiency.
- Monitor delinquent accounts, credit holds, agency placements, and escalation activities.
- Assist with month-end close, audit support, reconciliations, and reporting requirements.
- Evaluate existing workflows and implement process improvements to enhance productivity and strengthen internal controls.
- Mentor, coach, and develop team members while fostering a culture of accountability and continuous improvement.
Qualifications
- Bachelor's degree in Accounting, Finance, Business, or a related field preferred.
- 5+ years of leadership experience in commercial Collections, Accounts Receivable, Credit, or Cash Application.
- Proven experience managing high-volume B2B collections within a complex corporate environment.
- Strong understanding of accounts receivable, cash application, aging analysis, DSO, reconciliations, and customer dispute resolution.
- Experience partnering with cross-functional departments to resolve operational challenges.
- Advanced Excel skills and experience working within ERP systems (SAP or similar enterprise ERP preferred).
- Excellent analytical, organizational, and communication skills.
- Demonstrated ability to lead, motivate, and develop high-performing teams.
What We're Looking For
- A collaborative leader who enjoys coaching and developing people.
- Strong business acumen with a continuous improvement mindset.
- Ability to prioritize competing demands in a fast-paced environment.
- Someone who is comfortable being both strategic and hands-on when needed.
- Experience driving measurable improvements in collections performance, cash flow, and operational efficiency.
• Demonstrated experience leading collections and cash application functions within a large enterprise environment with revenue above $500 million.
• Advanced Excel skills and hands-on experience using Power BI to analyze performance, track trends, and present actionable reporting.
• Strong background in managing overdue receivables, resolving payment issues, and handling escalated past-due accounts.
• Prior experience balancing team leadership with individual account ownership in a hands-on management role.
• Working knowledge of month-end close, general ledger processes, account reconciliation, and journal entry support.
• Ability to interpret financial data, measure operational performance, and translate findings into process improvements.
• Experience supporting audit activities and maintaining accurate financial documentation.
• Backgrounds in healthcare or banking will not be considered for this position.