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Baggage Service Agent Jobs (NOW HIRING)

Menzies Aviation

Baggage Service Agent - BSO

Atlanta, GA · On-site

$15 - $18.25/hr

Baggage Service Agent Menzies Aviation is seeking a full-time diligent Baggage Service Agent to join our International and Domestic Team. The Baggage Service Agent plays an important role in ensuring ...

Menzies Aviation

Baggage Service Agent - BSO

Atlanta, GA · On-site

$14.75 - $18/hr

The Baggage Service Agent plays an important role in ensuring that flights run on time by maintaining detailed records of shipped goods, moving baggage and cargo from aircraft, and guiding aircraft ...

Menzies Aviation

Baggage Service Agent - BSO

Atlanta, GA · On-site

$14.75 - $18/hr

The Baggage Service Agent plays an important role in ensuring that flights run on time by maintaining detailed records of shipped goods, moving baggage and cargo from aircraft, and guiding aircraft ...

VIP Hospitality

CLT - Baggage Service Agent

Charlotte, NC · On-site

$15.25 - $18.50/hr

Baggage Service Agent Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel ...

wearegat

Airport Baggage Service Agent

El Paso, TX

$14 - $17.25/hr

Baggage Service Agent A Baggage Agent plays a crucial role in the aviation and travel industry, ensuring that passengers' luggage is handled with care and efficiency from check-in to final ...

wearegat

Airport Baggage Service Agent

El Paso, TX · On-site

$14 - $17.25/hr

Baggage Service Agent A Baggage Agent plays a crucial role in the aviation and travel industry, ensuring that passengers' luggage is handled with care and efficiency from check-in to final ...

wearegat

Airport Baggage Service Agent

El Paso, TX

$14 - $17.25/hr

Baggage Service Agent A Baggage Agent plays a crucial role in the aviation and travel industry, ensuring that passengers' luggage is handled with care and efficiency from check-in to final ...

wearegat

Airport Baggage Service Agent

El Paso, TX · On-site

$14 - $17.25/hr

Baggage Service Agent A Baggage Agent plays a crucial role in the aviation and travel industry, ensuring that passengers' luggage is handled with care and efficiency from check-in to final ...

Menzies Aviation

Baggage Service Agent

Reno, NV · On-site

$15.50 - $19/hr

Role Purpose The Baggage Service Agent (BSO Agent) is responsible for assisting passengers with baggage-related services, including delayed, damaged, or lost luggage claims. This role provides ...

Menzies Aviation

Baggage Service Agent

Reno, NV · On-site

$15.50 - $19/hr

Role Purpose The Baggage Service Agent (BSO Agent) is responsible for assisting passengers with baggage-related services, including delayed, damaged, or lost luggage claims. This role provides ...

Menzies Aviation

Baggage Service Agent

Reno, NV · On-site

$15.50 - $19/hr

Role Purpose The Baggage Service Agent (BSO Agent) is responsible for assisting passengers with baggage-related services, including delayed, damaged, or lost luggage claims. This role provides ...

Menzies Aviation

Baggage Service Agent

Windsor Locks, CT · On-site

$15 - $18.50/hr

Role Purpose The Baggage Service Agent (BSO Agent) is responsible for assisting passengers with baggage-related services, including delayed, damaged, or lost luggage claims. This role provides ...

Menzies Aviation

Baggage Service Agent

Brooklyn, NY · On-site

$18 - $22.50/hr

Baggage Service Agent People. Passion. Pride. This is what has driven our team since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering ...

New

Menzies Aviation

Baggage Service Agent

Windsor Locks, CT · On-site

$16.96/hr

Role Purpose The Baggage Service Agent (BSO Agent) is responsible for assisting passengers with baggage-related services, including delayed, damaged, or lost luggage claims. This role provides ...

Unifi

Airport Baggage Service Agent -Part Time

Kahului, HI

$15 - $19/hr

General information Job Title Airport Baggage Service Agent -Part Time Date Thursday, June 11, 2026 Entity Unifi Aviation, LLC State Hawaii City Kahului Full/Part Time Full Time Exempt or Non-Exempt ...

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Baggage Service Agent information

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How much do baggage service agent jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for baggage service agent in the United States is $16.71, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.27 per hour, depending on experience, location, and employer.

What are some common challenges faced by baggage service agents, and how can they be managed on the job?

Baggage Service Agents often deal with high-pressure situations, such as handling delayed or lost luggage, managing upset passengers, and coordinating with multiple departments to resolve issues quickly. Effective communication and problem-solving skills are essential to address customer concerns while maintaining efficiency. Staying organized and remaining calm under pressure can help agents provide excellent customer service, even during peak travel times. Many airports provide ongoing training and support to help agents develop these skills and manage challenges effectively.

What is the difference between Baggage Service Agent vs Baggage Handler?

AspectBaggage Service AgentBaggage Handler
CredentialsCustomer service skills, sometimes airport security clearanceMinimal certifications, physical ability
Work EnvironmentCustomer-facing, airport terminalAirfield, baggage claim areas, cargo areas
Employer & IndustryAirlines, airportsAirlines, cargo companies
Primary ResponsibilitiesAssist passengers with baggage, handle customer inquiriesLoad/unload baggage, transport luggage within airport

While both roles involve handling luggage, Baggage Service Agents focus on assisting passengers and providing customer service at the airport terminal. Baggage Handlers primarily work behind the scenes, managing the physical movement of baggage within the airport environment.

Do baggage service agents get paid well?

Baggage service agents typically earn an hourly wage that is around the industry average for customer service roles, with pay varying based on location, experience, and airline. While some positions offer additional benefits and opportunities for overtime, the pay is generally considered moderate rather than high compared to other airline or customer service jobs.

What is a baggage service agent?

Baggage Service Agents are airline or airport employees responsible for assisting passengers with lost, delayed, or damaged luggage. They handle claims, track missing bags using specialized systems, and coordinate with baggage handlers and other airport staff to locate and return luggage as quickly as possible. Baggage Service Agents also provide customer service, answer questions, and help resolve issues related to baggage handling, ensuring a positive experience for travelers.

What are the key skills and qualifications needed to thrive as a baggage service agent?

To thrive as a Baggage Service Agent, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline baggage tracking systems, lost-and-found databases, and customer service software is often required. Excellent communication, problem-solving abilities, and patience help agents effectively assist travelers and resolve issues. These skills ensure efficient baggage handling, positive passenger experiences, and smooth airport operations.
More about Baggage Service Agent jobs
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Baggage Service Agent jobs near you
Infographic showing various Baggage Service Agent job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $34,748 per year, or $16.7 per hour.

Baggage Service Agent - BSO

Menzies Aviation

Atlanta, GA • On-site

$15 - $18.25/hr

Other

Re-posted 18 days ago

Menzies Aviation rating

6.0

Company rating: 6.0 out of 10

Based on 112 frontline employees who took The Breakroom Quiz

40th of 63 rated aviation services

Job description

Baggage Service Agent

Menzies Aviation is seeking a full-time diligent Baggage Service Agent to join our International and Domestic Team. The Baggage Service Agent plays an important role in ensuring that flights run on time by maintaining detailed records of shipped goods, moving baggage and cargo from aircraft, and guiding aircraft to and from their gates.

Requirements:

  • High school diploma
  • Previous experience working in an aviation environment, desired.
  • U.S. Customs Seal for access to CBP security areas.
  • Working knowledge of airport safety procedures
  • Ability to work shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
  • Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
  • Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
  • Must be able to perform all duties in various weather conditions and time constraints
  • Ability to read, write, fluently speak and understand the English language

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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