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Baggage Service Agent Jobs (NOW HIRING)

G2 Secure Staff

Baggage Service Agent

Charlotte, NC · On-site

$15.25 - $18.75/hr

Determine service needs of customers, providing assistance with all baggage issues, including lost articles, lost, damages and pilfered luggage. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High ...

G2 Secure Staff

Baggage Service Agent

Kahului, HI · On-site

$16 - $19.50/hr

Determine service needs of customers, providing assistance with all baggage issues, including lost articles, lost, damages and pilfered luggage. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High ...

G2 Secure Staff

Baggage Service Agent

Boise, ID · On-site

$14.75 - $18/hr

Determine service needs of customers, providing assistance with all baggage issues, including lost articles, lost, damages and pilfered luggage. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High ...

G2 Secure Staff

Baggage Service Agent

Santa Ana, CA · On-site

$16.25 - $19.75/hr

Determine service needs of customers, providing assistance with all baggage issues, including lost articles, lost, damages and pilfered luggage. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High ...

Unifi

Baggage Service Agent/ FT

Dallas, TX · On-site

$15.25 - $18.75/hr

General information Job Title Baggage Service Agent/ FT Date Thursday, May 28, 2026 Entity Prospect International Airport Services State Texas City Dallas Base Pay Rate: $ 15.00 Full/Part Time ...

Unifi

Airport Baggage Service Agent-LIH/PT

Lihue, HI · On-site

$15.25 - $18.75/hr

General information Job Title Airport Baggage Service Agent-LIH/PT Date Sunday, May 3, 2026 Entity Unifi Aviation, LLC State Hawaii City Lihue Base Pay Rate: $ 16.00 Full/Part Time Part Time Exempt ...

Unifi Aviation LLC

Baggage Service Agent/ FT

Dallas, TX

$15.50 - $19/hr

Our team of over 11,000 dedicated associates delivers essential services such as baggage handling, wheelchair assistance, lost and found, and aircraft cleaning. We are committed to excellence, safety ...

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Baggage Service Agent information

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How much do baggage service agent jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for baggage service agent in the United States is $16.71, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.27 per hour, depending on experience, location, and employer.

What are some common challenges faced by Baggage Service Agents, and how can they be managed on the job?

Baggage Service Agents often deal with high-pressure situations, such as handling delayed or lost luggage, managing upset passengers, and coordinating with multiple departments to resolve issues quickly. Effective communication and problem-solving skills are essential to address customer concerns while maintaining efficiency. Staying organized and remaining calm under pressure can help agents provide excellent customer service, even during peak travel times. Many airports provide ongoing training and support to help agents develop these skills and manage challenges effectively.

What is the difference between Baggage Service Agent vs Baggage Handler?

AspectBaggage Service AgentBaggage Handler
CredentialsCustomer service skills, sometimes airport security clearanceMinimal certifications, physical ability
Work EnvironmentCustomer-facing, airport terminalAirfield, baggage claim areas, cargo areas
Employer & IndustryAirlines, airportsAirlines, cargo companies
Primary ResponsibilitiesAssist passengers with baggage, handle customer inquiriesLoad/unload baggage, transport luggage within airport

While both roles involve handling luggage, Baggage Service Agents focus on assisting passengers and providing customer service at the airport terminal. Baggage Handlers primarily work behind the scenes, managing the physical movement of baggage within the airport environment.

What are Baggage Service Agents?

Baggage Service Agents are airline or airport employees responsible for assisting passengers with lost, delayed, or damaged luggage. They handle claims, track missing bags using specialized systems, and coordinate with baggage handlers and other airport staff to locate and return luggage as quickly as possible. Baggage Service Agents also provide customer service, answer questions, and help resolve issues related to baggage handling, ensuring a positive experience for travelers.

What are the key skills and qualifications needed to thrive as a Baggage Service Agent, and why are they important?

To thrive as a Baggage Service Agent, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline baggage tracking systems, lost-and-found databases, and customer service software is often required. Excellent communication, problem-solving abilities, and patience help agents effectively assist travelers and resolve issues. These skills ensure efficient baggage handling, positive passenger experiences, and smooth airport operations.
More about Baggage Service Agent jobs
What cities are hiring for Baggage Service Agent jobs? Cities with the most Baggage Service Agent job openings:
Who are the top companies hiring for Baggage Service Agent jobs? The top employers for Baggage Service Agent jobs are:
What states have the most Baggage Service Agent jobs? States with the most job openings for Baggage Service Agent jobs include:
What job categories do people searching Baggage Service Agent jobs look for? The top searched job categories for Baggage Service Agent jobs are:
Baggage Service Agent jobs near you
Infographic showing various Baggage Service Agent job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, 3% Contract, and 3% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $34,748 per year, or $16.7 per hour.
Baggage Service Agent

Baggage Service Agent

G2 Secure Staff

Charlotte, NC • On-site

$15.25 - $18.75/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Meet and greet arriving passengers in the claim area; provide assistance and information to individuals meeting arriving passengers. Determine service needs of customers, providing assistance with all baggage issues, including lost articles, lost, damages and pilfered luggage. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1.

High School diploma or equivalent. 2. Computer experience necessary. 3. Previous customer service experience preferred. 4.

Must be 18 years of age or older. 5. Must have reliable telephone and transportation. B. PERSONAL AND PHYSICAL REQUIREMENTS 1.

Treat all information as confidential. 2. Possess the tact to deal with all levels of passengers, client representatives and employees. 3. Must be able to sit, stand, lift, and/or bend throughout shift and be able to lift and carry up to 50 lbs.

throughout the shift. 4. Must pass a pre-employment drug test. 5. Most complete a pre-employment criminal background check. 6.

Must be able to read, write, understand and carry out instructions in English. 7. Must meet necessary requirements to obtain a security sensitive identification badge. 8. Must be able to verbally direct in English. 9.

Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Make baggage arrival announcements when customers arrive in the claim area providing information and instructions. Log each flight as bags are delivered to the claim area.

Updates records with later arriving bag information. 2. Monitor the delivery of baggage and handle irregularities associated with the internal baggage process. 3. Initiates BMAS files for lost, damage and pilfered baggage.

Updates BMAS files with information pertinent to the claim. Provides appropriate airport information as required. Monitors damage claims and make settlements. 4.

Coordinate the return of lost and/or damaged luggage to customers. Prepare bag delivery orders and arrange for delivery using bag delivery services or other available means. 5. Process and secure unclaimed luggage, updates BMAS and create a BMAS on-hand record in SABRE.

Coordinate on-hand bags, update BMAS desk requests, contact passengers regarding unclaimed baggage. 6. Coordinate with Ramp services regarding bag deliveries, missing bags. Update records with late arriving bag information. 7.

Assist customers with Skycap requests. 8. Monitor baggage delivery and complete baggage delivery quality checklist. 9. Must be familiar with all FAA/Airline/Company regulations. 10.

Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work are and report maintenance needs. 11. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner. 12. Attend meetings and in-services as required. 13.

Utilize appropriate communications channels and maintain records, reports and files as required. 14. Must be attired in proper uniform attire as directed by company officials and identification badges must always be visible. 15. Adhere to company policies and procedures and participate in achievement of company objectives. 16.

Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 17. Perform other duties as requested.

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