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Baggage Service Agent Jobs (NOW HIRING)

Unifi

JFK Passenger Service Agent P/T - AeroMexico

New York, NY · On-site

$16.50 - $20.75/hr

General information Job Title JFK Passenger Service Agent P/T - AeroMexico Date Monday, July 6, ... System usage includes boarding, baggage service, reservations and resolving related complaints and ...

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Baggage Service Agent information

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How much do baggage service agent jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for baggage service agent in the United States is $16.71, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.27 per hour, depending on experience, location, and employer.

What qualifications do I need to be a baggage handler?

To be a baggage service agent, typically a high school diploma or equivalent is required. Physical stamina, good communication skills, and the ability to lift heavy luggage are important; some employers may also require background checks and safety training. Certification is not usually mandatory but can be beneficial for certain roles.

What are some common challenges faced by Baggage Service Agents, and how can they be managed on the job?

Baggage Service Agents often deal with high-pressure situations, such as handling delayed or lost luggage, managing upset passengers, and coordinating with multiple departments to resolve issues quickly. Effective communication and problem-solving skills are essential to address customer concerns while maintaining efficiency. Staying organized and remaining calm under pressure can help agents provide excellent customer service, even during peak travel times. Many airports provide ongoing training and support to help agents develop these skills and manage challenges effectively.

How much are baggage handlers paid?

Baggage Service Agents, often called baggage handlers, typically earn between $12 and $20 per hour, depending on experience, location, and employer. Some positions may offer additional benefits such as health insurance and overtime pay, especially in larger airports or airlines. Wages can vary based on union agreements and whether the role is full-time or part-time.

Is it hard to become a baggage handler?

Becoming a baggage service agent typically requires a high school diploma or equivalent and physical stamina, as the job involves lifting and moving luggage. Training is usually provided on the job, and good customer service skills are beneficial; some positions may require background checks or security clearances. Overall, it is accessible to many applicants with the right physical ability and reliability.

What does a baggage service agent do?

A baggage service agent assists passengers with their luggage, including checking in, locating, and retrieving baggage. They also handle lost or delayed luggage, provide customer service, and ensure compliance with airline policies, often working in airport environments and using communication tools like radios or computers.

What is the difference between Baggage Service Agent vs Baggage Handler?

AspectBaggage Service AgentBaggage Handler
CredentialsCustomer service skills, sometimes airport security clearanceMinimal certifications, physical ability
Work EnvironmentCustomer-facing, airport terminalAirfield, baggage claim areas, cargo areas
Employer & IndustryAirlines, airportsAirlines, cargo companies
Primary ResponsibilitiesAssist passengers with baggage, handle customer inquiriesLoad/unload baggage, transport luggage within airport

While both roles involve handling luggage, Baggage Service Agents focus on assisting passengers and providing customer service at the airport terminal. Baggage Handlers primarily work behind the scenes, managing the physical movement of baggage within the airport environment.

What are Baggage Service Agents?

Baggage Service Agents are airline or airport employees responsible for assisting passengers with lost, delayed, or damaged luggage. They handle claims, track missing bags using specialized systems, and coordinate with baggage handlers and other airport staff to locate and return luggage as quickly as possible. Baggage Service Agents also provide customer service, answer questions, and help resolve issues related to baggage handling, ensuring a positive experience for travelers.

What are the key skills and qualifications needed to thrive as a Baggage Service Agent, and why are they important?

To thrive as a Baggage Service Agent, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline baggage tracking systems, lost-and-found databases, and customer service software is often required. Excellent communication, problem-solving abilities, and patience help agents effectively assist travelers and resolve issues. These skills ensure efficient baggage handling, positive passenger experiences, and smooth airport operations.
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Baggage Service Agent jobs near you
Infographic showing various Baggage Service Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $34,748 per year, or $16.7 per hour.

Passenger Service Agent (BWI)

Inlandgroup

Baltimore, MD

$16/hr

Part-time

Posted 8 days ago

Job description

Discover an exciting future at the Airport!

Passenger Service Agent

Baltimore Washington International Thurgood Marshall Airport

$16/hr

Quantem Aviation Services is a premier aircraft handling provider offering cargo warehousing, mail handling, ramp handling, terminal services, and GSE fuel supply and maintenance services.

Our employees receive the following, based on position and eligibility requirements:

Employee Assistance Program

Competitive wages

Flexible schedule

Advancement opportunities

On the job training

$300 referral bonuses - unlimited

DailyPay

Position Overview:

As a Passenger Service Agent, you will provide exemplary customer service to all airline passengers. You will also provide-assistance and related customer services at the ticket counter, gate and baggage areas, and concourse of the airline they serve. Duties include servicing customers by performing meet and greets, check-in, aircraft boarding and deplaning, ticketing, baggage service, making boarding, deplaning and public announcements, providing connecting flight information and direction assistance, and handling unruly, upset, or angry passengers.

Essential Duties and Responsibilities (Including but not limited to):

Responsible for meeting and greeting passengers;

Will be responsible for ticketing, gate and jet bridge functions;

Must be professional and alert at all times;

Ensures all QAS and customer safety standards are met and maintained;

Ensure that all flights that Quantem loads and/or unloads operate on time;

Required Skills and Experience:

High school diploma or equivalent preferred;

Must be at least 18 years old;

Maintain and treat all information as confidential;

Possess the tact to deal with all levels of employees and client representatives;

Must be able to read, write, understand and carry out instructions in English;

Must be able to verbally direct and communicate in English;

Proficient with Microsoft Office Suite or related software;

Impeccable attention to detail and organization.

Work Environment:

Indoor customer service environment;

Prolonged periods of standing, noise level may be excessive at times.

Physical Demands:

Must be able to carry, push, pull, lift up to 25 pounds and operate office equipment a


The Inland Group of Companies offers a variety of opportunities to work in the field of aviation. Whether its deicing aircraft, protecting the environment, or keeping passengers and cargo moving, your future can take off with the Inland Group.

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