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Baggage Service Jobs (NOW HIRING)

Grupo Eulen

Baggage Service Driver

Miami, FL · On-site

$22.91/hr

Overview The Baggage Service Driver is responsible for safely transporting baggage and supporting premium ground handling services for high-profile individuals and VIP travelers. This role requires ...

Menzies Aviation

Baggage Service Agent

Windsor Locks, CT · On-site

$16.96/hr

Role Purpose The Baggage Service Agent (BSO Agent) is responsible for assisting passengers with baggage-related services, including delayed, damaged, or lost luggage claims. This role provides ...

Menzies Aviation

Baggage Service Agent

Reno, NV · On-site

$15.50 - $19/hr

Role Purpose The Baggage Service Agent (BSO Agent) is responsible for assisting passengers with baggage-related services, including delayed, damaged, or lost luggage claims. This role provides ...

Menzies Aviation

Baggage Service Agent

Windsor Locks, CT · On-site

$16.96/hr

Role Purpose The Baggage Service Agent (BSO Agent) is responsible for assisting passengers with baggage-related services, including delayed, damaged, or lost luggage claims. This role provides ...

Menzies Aviation

Baggage Service Agent

Reno, NV

$15.50 - $19/hr

Role Purpose The Baggage Service Agent (BSO Agent) is responsible for assisting passengers with baggage-related services, including delayed, damaged, or lost luggage claims. This role provides ...

Menzies Aviation

Baggage Service Agent

Windsor Locks, CT · On-site

$16.96/hr

Role Purpose The Baggage Service Agent (BSO Agent) is responsible for assisting passengers with baggage-related services, including delayed, damaged, or lost luggage claims. This role provides ...

Menzies Aviation

Baggage Service Agent - BSO

Atlanta, GA

$14.75 - $18/hr

The Baggage Service Agent plays an important role in ensuring that flights run on time by maintaining detailed records of shipped goods, moving baggage and cargo from aircraft, and guiding aircraft ...

Menzies Aviation

Baggage Service Agent - BSO

Atlanta, GA · On-site

$14.75 - $18/hr

The Baggage Service Agent plays an important role in ensuring that flights run on time by maintaining detailed records of shipped goods, moving baggage and cargo from aircraft, and guiding aircraft ...

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Baggage Service information

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$11

$18

$23

How much do baggage service jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for baggage service in the United States is $18.47, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $21.15 per hour, depending on experience, location, and employer.

What are Baggage Service jobs?

Baggage Service jobs typically involve assisting airline passengers with issues related to their checked luggage, such as lost, delayed, or damaged bags. Employees in this role work at airport baggage service offices, helping track and recover lost luggage, processing claims, and providing customer service. They often use specialized tracking systems and coordinate with other airport and airline staff to resolve baggage issues efficiently. Good communication and problem-solving skills are essential for this customer-facing position.

What are the key skills and qualifications needed to thrive as a Baggage Service Agent, and why are they important?

To thrive as a Baggage Service Agent, you need attention to detail, problem-solving abilities, and experience in customer service, often supported by a high school diploma. Familiarity with airline baggage tracking systems, lost luggage databases, and basic office software is typically required. Strong communication, patience, and conflict resolution skills help agents handle distressed passengers and resolve issues efficiently. These abilities are crucial to ensuring smooth baggage operations, maintaining customer satisfaction, and upholding airline reputation.

What is the difference between Baggage Service vs Baggage Handler?

AspectBaggage ServiceBaggage Handler
Required CredentialsCustomer service skills, sometimes a high school diplomaPhysical fitness, sometimes certification for equipment operation
Work EnvironmentCustomer-facing, airport terminals, check-in countersAirports, cargo areas, aircraft tarmacs
Employer & Industry UsageAirlines, airport ground servicesAirlines, cargo companies, ground handling services
Common Search & Comparison IntentAssisting passengers with baggage, customer serviceLoading/unloading baggage from aircraft, physical handling

While both roles involve handling baggage, Baggage Service focuses on customer interaction and assisting passengers at check-in counters, whereas Baggage Handlers are responsible for physically loading and unloading baggage from aircraft. Understanding these differences helps travelers and job seekers identify the right role in the airport industry.

What are the typical challenges faced by Baggage Service agents, and how can new hires best prepare for them?

Baggage Service agents often encounter challenges such as managing high volumes of lost or delayed luggage, addressing frustrated or anxious passengers, and coordinating with various airport departments to resolve issues quickly. New hires can prepare by developing strong communication and problem-solving skills, familiarizing themselves with airline baggage policies, and learning to stay calm under pressure. Teamwork is vital, as agents frequently collaborate with ground crew, customer service, and security personnel to ensure a smooth passenger experience.
More about Baggage Service jobs
What cities are hiring for Baggage Service jobs? Cities with the most Baggage Service job openings:
What job categories do people searching Baggage Service jobs look for? The top searched job categories for Baggage Service jobs are:
Baggage Service jobs near you
Infographic showing various Baggage Service job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 24% Internship, 56% Full Time, 14% Part Time, and 5% Summer. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $38,410 per year, or $18.5 per hour.
Baggage Service Office

Baggage Service Office

Maximus Global Services

Atlanta, GA • On-site

Part-time

Posted 14 days ago

Job description

Job Description – BAGGAGE SERVICE – ET ATL

V

Classification
 exempt nonexempt


Reports to
MGS General Manager

Date: Revised:
08/2023

JOB DESCRIPTION

Summary/Objective

Process delayed, damaged and pilfered baggage claims in a timely manner and pursuant to company policy at Baggage Service Offices

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. The BSO Representative will work in the BSO office at the airport to ensure the team is effectively working with customers to assist them with their delayed, damaged or pilfered.
  2. The BSO Representative must be empathetic and helpful to customers who have been separated from their belongings and must be resourceful when searching for valuable items or assisting a customer replace his/her damaged items.
  3. The Baggage Service Office Representative will interact with airline passengers in a courteous, efficient, friendly and professional manner:
  4. Process delayed, damaged and pilfered baggage claims in a timely manner and pursuant to company policy at Baggage Service Offices
  5. Ensure all baggage file information is complete and accurate in the computerized baggage tracking system, updating the file when applicable.
  6. Amend existing files with baggage status in a timely manner and pursuant to company policy.
  7. Close baggage claim files that have been resolved in a timely manner and pursuant to company policy.
  8. Arrange baggage delivery with baggage service delivery providers.
  9. Assist customers with damaged and pilfered bags, lost and found and loss and/or delay of assistive devices
  10. Understand and manage work based on DOT guidelines, limits to liability, Contract of Carriage and company policy.
  11. Implement policies and procedures for Priority Parcel Service packages.
  12. Log and manage Lost & Found/Left on Board items.
  13. Additional related duties as deemed operationally necessary by baggage service supplier or airline.

Competencies

  1. Teamwork Orientation
  1. Stress Management/Composure
  2. Ethical Conduct
  3. Good Communication
  4. Customer Service
  5. Leadership

Supervisory Responsibility

This position supervises the team of passenger service agents at counter and gates.
Work Environment

This job operates in a professional airport environment. Employees may be exposed to outside elements such as rain, sun and others. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

This position is very active and requires standing, walking and seating.

Required Education and Experience

  1. High school diploma or GED.
  2. 2-3 years’ experience in customer service at airport or similar entities.

Additional Eligibility Qualifications

  1. Pass a background check.
  2. Computer literacy in MS Office packages such as Word, Excel and Outlook.
  3. Must be able to read, write and speak English.
  4. Experience in Customer Service
  5. The job requires someone empathetic and helpful to customers.

Security Clearance (if applicable)

Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Signatures
This job description has been approved by all levels of management:

Director_Fernando Mariona_________HR__Maria V Matamoros_______________________

Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position.

Employee__________________________________ Date_____________

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