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Baggage Service Jobs (NOW HIRING)

G2 Secure Staff

Baggage Service Agent

Charlotte, NC

$15.25 - $18.50/hr

Determine service needs of customers, providing assistance with all baggage issues, including lost articles, lost, damages and pilfered luggage. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High ...

G2 Secure Staff

Baggage Service Agent

Gypsum, CO

$16.75 - $20.50/hr

Determine service needs of customers, providing assistance with all baggage issues, including lost articles, lost, damages and pilfered luggage. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High ...

G2 Secure Staff

Baggage Service Agent

Boise, ID

$14.75 - $18/hr

Determine service needs of customers, providing assistance with all baggage issues, including lost articles, lost, damages and pilfered luggage. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High ...

G2 Secure Staff

Baggage Service Agent

Kahului, HI

$15.50 - $19/hr

Determine service needs of customers, providing assistance with all baggage issues, including lost articles, lost, damages and pilfered luggage. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High ...

G2 Secure Staff

Baggage Service Agent

Palm Beach, FL

$15 - $18.50/hr

Determine service needs of customers, providing assistance with all baggage issues, including lost articles, lost, damages and pilfered luggage. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High ...

G2 Secure Staff

Baggage Service Agent

Boston, MA

$16.75 - $20.75/hr

Determine service needs of customers, providing assistance with all baggage issues, including lost articles, lost, damages and pilfered luggage. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High ...

G2 Secure Staff

Baggage Service Agent

Saint Louis, MO

$15 - $18.50/hr

Determine service needs of customers, providing assistance with all baggage issues, including lost articles, lost, damages and pilfered luggage. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High ...

G2 Secure Staff

Baggage Service Lead Agent

Oklahoma City, OK

$15.75 - $19.75/hr

To coordinate the daily shift functions of the baggage service department for the Baggage Service Agents. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Computer ...

G2 Secure Staff

Baggage Service Agent

Tampa, FL

$14.75 - $18/hr

Determine service needs of customers, providing assistance with all baggage issues, including lost articles, lost, damages and pilfered luggage. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High ...

G2 Secure Staff, L.L.C.

Baggage Service Agent

Irving, TX

$14.50 - $17.75/hr

Determine service needs of customers, providing assistance with all baggage issues, including lost articles, lost, damages and pilfered luggage . QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High ...

G2 Secure Staff

Baggage Service Lead Agent

Los Angeles, CA

$18.25 - $23/hr

To coordinate the daily shift functions of the baggage service department for the Baggage Service Agents. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Computer ...

G2 Secure Staff

Baggage Service Agent

Reno, NV

$15.50 - $19/hr

Determine service needs of customers, providing assistance with all baggage issues, including lost articles, lost, damages and pilfered luggage. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High ...

wearegat

Airport Baggage Service Agent

El Paso, TX

$14 - $17.25/hr

Baggage Service Agent A Baggage Agent plays a crucial role in the aviation and travel industry, ensuring that passengers' luggage is handled with care and efficiency from check-in to final ...

wearegat

Airport Baggage Service Agent

El Paso, TX

$14 - $17.25/hr

Baggage Service Agent A Baggage Agent plays a crucial role in the aviation and travel industry, ensuring that passengers' luggage is handled with care and efficiency from check-in to final ...

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How much do baggage service jobs pay per hour?

As of May 31, 2026, the average hourly pay for baggage service in the United States is $18.47, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $21.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Baggage Service Agent, and why are they important?

To thrive as a Baggage Service Agent, you need attention to detail, problem-solving abilities, and experience in customer service, often supported by a high school diploma. Familiarity with airline baggage tracking systems, lost luggage databases, and basic office software is typically required. Strong communication, patience, and conflict resolution skills help agents handle distressed passengers and resolve issues efficiently. These abilities are crucial to ensuring smooth baggage operations, maintaining customer satisfaction, and upholding airline reputation.

What are the typical challenges faced by Baggage Service agents, and how can new hires best prepare for them?

Baggage Service agents often encounter challenges such as managing high volumes of lost or delayed luggage, addressing frustrated or anxious passengers, and coordinating with various airport departments to resolve issues quickly. New hires can prepare by developing strong communication and problem-solving skills, familiarizing themselves with airline baggage policies, and learning to stay calm under pressure. Teamwork is vital, as agents frequently collaborate with ground crew, customer service, and security personnel to ensure a smooth passenger experience.

What are Baggage Service jobs?

Baggage Service jobs typically involve assisting airline passengers with issues related to their checked luggage, such as lost, delayed, or damaged bags. Employees in this role work at airport baggage service offices, helping track and recover lost luggage, processing claims, and providing customer service. They often use specialized tracking systems and coordinate with other airport and airline staff to resolve baggage issues efficiently. Good communication and problem-solving skills are essential for this customer-facing position.

What is the difference between Baggage Service vs Baggage Handler?

AspectBaggage ServiceBaggage Handler
Required CredentialsCustomer service skills, sometimes a high school diplomaPhysical fitness, sometimes certification for equipment operation
Work EnvironmentCustomer-facing, airport terminals, check-in countersAirports, cargo areas, aircraft tarmacs
Employer & Industry UsageAirlines, airport ground servicesAirlines, cargo companies, ground handling services
Common Search & Comparison IntentAssisting passengers with baggage, customer serviceLoading/unloading baggage from aircraft, physical handling

While both roles involve handling baggage, Baggage Service focuses on customer interaction and assisting passengers at check-in counters, whereas Baggage Handlers are responsible for physically loading and unloading baggage from aircraft. Understanding these differences helps travelers and job seekers identify the right role in the airport industry.

More about Baggage Service jobs
What cities are hiring for Baggage Service jobs? Cities with the most Baggage Service job openings:
What job categories do people searching Baggage Service jobs look for? The top searched job categories for Baggage Service jobs are:
Baggage Service jobs near you
Baggage Service Agent

Baggage Service Agent

G2 Secure Staff

Charlotte, NC

$15.25 - $18.50/hr

Full-time

Posted 5 days ago

Job description

Meet and greet arriving passengers in the claim area; provide assistance and information to individuals meeting arriving passengers. Determine service needs of customers, providing assistance with all baggage issues, including lost articles, lost, damages and pilfered luggage.

QUALIFICATIONS:

A. EDUCATION AND EXPERIENCE

1. High School diploma or equivalent.

2. Computer experience necessary.

3. Previous customer service experience preferred.

4. Must be 18 years of age or older.

5. Must have reliable telephone and transportation.

B. PERSONAL AND PHYSICAL REQUIREMENTS

1. Treat all information as confidential.

2. Possess the tact to deal with all levels of passengers, client representatives and employees.

3. Must be able to sit, stand, lift, and/or bend throughout shift and be able to lift and carry up to 50 lbs. throughout the shift.

4. Must pass a pre-employment drug test.

5. Most complete a pre-employment criminal background check.

6. Must be able to read, write, understand and carry out instructions in English.

7. Must meet necessary requirements to obtain a security sensitive identification badge.

8. Must be able to verbally direct in English.

9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).

PERFORMANCE RESPONSIBILITIES:

1. Make baggage arrival announcements when customers arrive in the claim area providing information and instructions. Log each flight as bags are delivered to the claim area. Updates records with later arriving bag information.

2. Monitor the delivery of baggage and handle irregularities associated with the internal baggage process.

3. Initiates BMAS files for lost, damage and pilfered baggage. Updates BMAS files with information pertinent to the claim. Provides appropriate airport information as required. Monitors damage claims and make settlements.

4. Coordinate the return of lost and/or damaged luggage to customers. Prepare bag delivery orders and arrange for delivery using bag delivery services or other available means.

5. Process and secure unclaimed luggage, updates BMAS and create a BMAS on-hand record in SABRE. Coordinate on-hand bags, update BMAS desk requests, contact passengers regarding unclaimed baggage.

6. Coordinate with Ramp services regarding bag deliveries, missing bags. Update records with late arriving bag information.

7. Assist customers with Skycap requests.

8. Monitor baggage delivery and complete baggage delivery quality checklist.

9. Must be familiar with all FAA/Airline/Company regulations.

10. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work are and report maintenance needs.

11. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.

12. Attend meetings and in-services as required.

13. Utilize appropriate communications channels and maintain records, reports and files as required.

14. Must be attired in proper uniform attire as directed by company officials and identification badges must always be visible.

15. Adhere to company policies and procedures and participate in achievement of company objectives.

16. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.

17. Perform other duties as requested.

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