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Baggage Service Jobs (NOW HIRING)

Menzies Aviation

Baggage Service Agent - BSO

Atlanta, GA · On-site

$14.75 - $18/hr

The Baggage Service Agent plays an important role in ensuring that flights run on time by maintaining detailed records of shipped goods, moving baggage and cargo from aircraft, and guiding aircraft ...

Menzies Aviation

Baggage Service Agent - BSO

Atlanta, GA · On-site

$14.75 - $18/hr

The Baggage Service Agent plays an important role in ensuring that flights run on time by maintaining detailed records of shipped goods, moving baggage and cargo from aircraft, and guiding aircraft ...

Menzies Aviation

Baggage Service Agent

West Palm Beach, FL · On-site

$15 - $18.50/hr

As a member of the Menzies Aviation Baggage Service team, you will be responsible for coordinating and handling customer baggage check-in and misplaced/lost baggage claims, provide reports to ...

Menzies Aviation

Baggage Service Agent

West Palm Beach, FL · On-site

$15 - $18.50/hr

As a member of the Menzies Aviation Baggage Service team, you will be responsible for coordinating and handling customer baggage check-in and misplaced/lost baggage claims, provide reports to ...

wearegat

Airport Baggage Service Agent

El Paso, TX

$14 - $17.25/hr

Baggage Service Agent A Baggage Agent plays a crucial role in the aviation and travel industry, ensuring that passengers' luggage is handled with care and efficiency from check-in to final ...

wearegat

Airport Baggage Service Agent

El Paso, TX · On-site

$14 - $17.25/hr

Baggage Service Agent A Baggage Agent plays a crucial role in the aviation and travel industry, ensuring that passengers' luggage is handled with care and efficiency from check-in to final ...

Menzies Aviation

Baggage Service Agent

Brooklyn, NY · On-site

$18 - $22.50/hr

Baggage Service Agent People. Passion. Pride. This is what has driven our team since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering ...

New

wearegat

Airport Baggage Service Agent

El Paso, TX

$14 - $17.25/hr

Baggage Service Agent A Baggage Agent plays a crucial role in the aviation and travel industry, ensuring that passengers' luggage is handled with care and efficiency from check-in to final ...

wearegat

Airport Baggage Service Agent

El Paso, TX · On-site

$14 - $17.25/hr

Baggage Service Agent A Baggage Agent plays a crucial role in the aviation and travel industry, ensuring that passengers' luggage is handled with care and efficiency from check-in to final ...

Menzies Aviation

Baggage Service Agent

Jamaica, NY · On-site

$17.75 - $22.25/hr

... services at over 300 locations in 65 countries, across 6 continents. But at the heart of our business is our people. Role Purpose The Baggage Agent plays a vital role in ensuring top tier performance ...

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Baggage Service information

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How much do baggage service jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for baggage service in the United States is $18.47, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $21.15 per hour, depending on experience, location, and employer.

What is a baggage service?

Baggage Service jobs typically involve assisting airline passengers with issues related to their checked luggage, such as lost, delayed, or damaged bags. Employees in this role work at airport baggage service offices, helping track and recover lost luggage, processing claims, and providing customer service. They often use specialized tracking systems and coordinate with other airport and airline staff to resolve baggage issues efficiently. Good communication and problem-solving skills are essential for this customer-facing position.

What do baggage service agents do?

Baggage service agents assist travelers with their luggage, including checking in, retrieving, and handling lost or delayed baggage. They work at airline counters or baggage claim areas, often using computer systems to track and manage luggage and providing customer service to resolve issues. Strong communication skills and knowledge of airline procedures are important for this role.

What are the key skills and qualifications needed to thrive as a baggage service agent?

To thrive as a Baggage Service Agent, you need attention to detail, problem-solving abilities, and experience in customer service, often supported by a high school diploma. Familiarity with airline baggage tracking systems, lost luggage databases, and basic office software is typically required. Strong communication, patience, and conflict resolution skills help agents handle distressed passengers and resolve issues efficiently. These abilities are crucial to ensuring smooth baggage operations, maintaining customer satisfaction, and upholding airline reputation.

Do baggage service handlers get paid well?

Baggage service handlers typically earn wages that are close to minimum wage or slightly above, depending on the employer and location. They often receive additional benefits such as shift differentials, overtime pay, and opportunities for advancement, but overall compensation varies widely across airports and companies.

What is the difference between Baggage Service vs Baggage Handler?

AspectBaggage ServiceBaggage Handler
Required CredentialsCustomer service skills, sometimes a high school diplomaPhysical fitness, sometimes certification for equipment operation
Work EnvironmentCustomer-facing, airport terminals, check-in countersAirports, cargo areas, aircraft tarmacs
Employer & Industry UsageAirlines, airport ground servicesAirlines, cargo companies, ground handling services
Common Search & Comparison IntentAssisting passengers with baggage, customer serviceLoading/unloading baggage from aircraft, physical handling

While both roles involve handling baggage, Baggage Service focuses on customer interaction and assisting passengers at check-in counters, whereas Baggage Handlers are responsible for physically loading and unloading baggage from aircraft. Understanding these differences helps travelers and job seekers identify the right role in the airport industry.

What are the typical challenges faced by baggage service agents, and how can new hires best prepare for them?

Baggage Service agents often encounter challenges such as managing high volumes of lost or delayed luggage, addressing frustrated or anxious passengers, and coordinating with various airport departments to resolve issues quickly. New hires can prepare by developing strong communication and problem-solving skills, familiarizing themselves with airline baggage policies, and learning to stay calm under pressure. Teamwork is vital, as agents frequently collaborate with ground crew, customer service, and security personnel to ensure a smooth passenger experience.
More about Baggage Service jobs
What cities are hiring for Baggage Service jobs? Cities with the most Baggage Service job openings:
What job categories do people searching Baggage Service jobs look for? The top searched job categories for Baggage Service jobs are:
Baggage Service jobs near you
Infographic showing various Baggage Service job openings in the United States as of July 2026, with employment types broken down into 5% Internship, 74% Full Time, 3% Part Time, 17% Nights, and 1% Summer. Highlights an 100% Physical job distribution, with an average salary of $38,410 per year, or $18.5 per hour.

Baggage Service Agent - BSO

Menzies Aviation

Atlanta, GA • On-site

$14.75 - $18/hr

Full-time

Re-posted 20 days ago

Menzies Aviation rating

6.0

Company rating: 6.0 out of 10

Based on 112 frontline employees who took The Breakroom Quiz

40th of 63 rated aviation services

Job description

Menzies Aviation is seeking a full-time diligent Baggage Service Agent to join our  International and Domestic Team. The Baggage Service Agent plays an important role in ensuring that flights run on time by maintaining detailed records of shipped goods, moving baggage and cargo from aircraft, and guiding aircraft to and from their gates.

Requirements:
• High school diploma
• Previous experience working in an aviation environment, desired.
• U.S. Customs Seal for access to CBP security areas.
• Working knowledge of airport safety procedures
• Ability to work shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely
basis
• Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational
necessity
• Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
• Must be able to perform all duties in various weather conditions and time constraints
• Ability to read, write, fluently speak and understand the English language

What Menzies Aviation employees say

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