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Baggage Service Jobs (NOW HIRING)

Menzies Aviation

Baggage Service Agent

West Palm Beach, FL · On-site

$15 - $18.50/hr

As a member of the Menzies Aviation Baggage Service team, you will be responsible for coordinating and handling customer baggage check-in and misplaced/lost baggage claims, provide reports to ...

wearegat

Airport Baggage Service Agent

El Paso, TX

$14 - $17.25/hr

Baggage Service Agent A Baggage Agent plays a crucial role in the aviation and travel industry, ensuring that passengers' luggage is handled with care and efficiency from check-in to final ...

wearegat

Airport Baggage Service Agent

El Paso, TX · On-site

$14 - $17.25/hr

Baggage Service Agent A Baggage Agent plays a crucial role in the aviation and travel industry, ensuring that passengers' luggage is handled with care and efficiency from check-in to final ...

wearegat

Airport Baggage Service Agent

El Paso, TX

$14 - $17.25/hr

Baggage Service Agent A Baggage Agent plays a crucial role in the aviation and travel industry, ensuring that passengers' luggage is handled with care and efficiency from check-in to final ...

wearegat

Airport Baggage Service Agent

El Paso, TX

$14 - $17.25/hr

Baggage Service Agent A Baggage Agent plays a crucial role in the aviation and travel industry, ensuring that passengers' luggage is handled with care and efficiency from check-in to final ...

SP+

Airline Baggage Service Office Agent

Orlando, FL · On-site

$15/hr

From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000 ...

Unifi

$15.50 - $19.50/hr

General information Job Title Prospect Baggage Service Agent- CLT Date Thursday, July 9, 2026 Entity Prospect International Airport Services State North Carolina City Charlotte Base Pay Rate: $ 16.00 ...

Unifi

Airport Baggage Service Agent -Part Time

Kahului, HI

$15 - $19/hr

General information Job Title Airport Baggage Service Agent -Part Time Date Thursday, June 11, 2026 Entity Unifi Aviation, LLC State Hawaii City Kahului Full/Part Time Full Time Exempt or Non-Exempt ...

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Baggage Service information

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$11

$18

$23

How much do baggage service jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for baggage service in the United States is $18.47, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $21.15 per hour, depending on experience, location, and employer.

What are Baggage Service jobs?

Baggage Service jobs typically involve assisting airline passengers with issues related to their checked luggage, such as lost, delayed, or damaged bags. Employees in this role work at airport baggage service offices, helping track and recover lost luggage, processing claims, and providing customer service. They often use specialized tracking systems and coordinate with other airport and airline staff to resolve baggage issues efficiently. Good communication and problem-solving skills are essential for this customer-facing position.

What are the key skills and qualifications needed to thrive as a Baggage Service Agent, and why are they important?

To thrive as a Baggage Service Agent, you need attention to detail, problem-solving abilities, and experience in customer service, often supported by a high school diploma. Familiarity with airline baggage tracking systems, lost luggage databases, and basic office software is typically required. Strong communication, patience, and conflict resolution skills help agents handle distressed passengers and resolve issues efficiently. These abilities are crucial to ensuring smooth baggage operations, maintaining customer satisfaction, and upholding airline reputation.

What is the difference between Baggage Service vs Baggage Handler?

AspectBaggage ServiceBaggage Handler
Required CredentialsCustomer service skills, sometimes a high school diplomaPhysical fitness, sometimes certification for equipment operation
Work EnvironmentCustomer-facing, airport terminals, check-in countersAirports, cargo areas, aircraft tarmacs
Employer & Industry UsageAirlines, airport ground servicesAirlines, cargo companies, ground handling services
Common Search & Comparison IntentAssisting passengers with baggage, customer serviceLoading/unloading baggage from aircraft, physical handling

While both roles involve handling baggage, Baggage Service focuses on customer interaction and assisting passengers at check-in counters, whereas Baggage Handlers are responsible for physically loading and unloading baggage from aircraft. Understanding these differences helps travelers and job seekers identify the right role in the airport industry.

What are the typical challenges faced by Baggage Service agents, and how can new hires best prepare for them?

Baggage Service agents often encounter challenges such as managing high volumes of lost or delayed luggage, addressing frustrated or anxious passengers, and coordinating with various airport departments to resolve issues quickly. New hires can prepare by developing strong communication and problem-solving skills, familiarizing themselves with airline baggage policies, and learning to stay calm under pressure. Teamwork is vital, as agents frequently collaborate with ground crew, customer service, and security personnel to ensure a smooth passenger experience.
More about Baggage Service jobs
What cities are hiring for Baggage Service jobs? Cities with the most Baggage Service job openings:
What job categories do people searching Baggage Service jobs look for? The top searched job categories for Baggage Service jobs are:
Baggage Service jobs near you
Infographic showing various Baggage Service job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 24% Internship, 56% Full Time, 14% Part Time, and 5% Summer. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $38,410 per year, or $18.5 per hour.
Baggage Service Agent

Baggage Service Agent

Menzies Aviation

West Palm Beach, FL • On-site

$15 - $18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Menzies Aviation rating

6.2

Company rating: 6.2 out of 10

Based on 111 frontline employees who took The Breakroom Quiz

32nd of 54 rated aviation services

Job description

As a member of the Menzies Aviation Baggage Service team, you will be responsible for coordinating and handling customer baggage check-in and misplaced/lost baggage claims, provide reports to carriers, and assist customers with travel information.
Key Responsibilities
  • Ability to read IATA tickets to determine flight departure times and connecting carriers
  • Screens all interline passengers prior to placing bags on the interline return belts
  • Ensures baggage tagging is correct
  • Direct and assist passengers with mis-checked or short checked bags
  • Handles misplaced/lost baggage claims and provides reports to Carriers
  • Evaluates customer's need concerning airline locations
  • Is able to meet the Station's attendance standards
  • Other duties as assigned

Qualifications
  • Must be at least 18 years of age
  • Must pass a pre-employment drug screen
  • Ability to proficiently read, write and speak English
  • Must be comfortable lifting 70lbs
  • Must be able to stand for long periods of time at the ticket counter and Arrivals areas
  • Must pass FBI background check and obtain US Customs seal
  • Must be available and flexible to work variable shifts including weekends and holidays
  • Prior Customer Service Experience Strongly Preferred
  • Intermediate Computer Skills Required

Benefits
  • Advancement Opportunities
  • Health, Dental, Vision, 401K
  • Life and Short-Term Disability Insurance
  • Paid Vacation
  • Paid Training
  • Uniform Provided

Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually loud.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee must regularly lift and/or move up to 70 lbs
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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