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Baggage Service Agent Jobs (NOW HIRING)

Menzies Aviation

Baggage Service Agent

Jamaica, NY · On-site

$17.75 - $22.25/hr

... services at over 300 locations in 65 countries, across 6 continents. But at the heart of our business is our people. Role Purpose The Baggage Agent plays a vital role in ensuring top tier performance ...

Unifi

Airport Baggage Service Agent -Part Time

Kahului, HI · On-site

$15.50 - $19.50/hr

Airport Baggage Service Agent - Part Time Unifi Aviation, LLC is looking for a part-time Airport Baggage Service Agent in Kahului, Hawaii. This non-exempt position offers flexible shifts in the ...

Unifi

Prospect Baggage Service Agent - AUS

Austin, TX · On-site

$15.25 - $18.75/hr

General information Job Title Prospect Baggage Service Agent - AUS Date Tuesday, June 16, 2026 Entity Prospect International Airport Services State Texas City Austin Base Pay Rate: $ 16.00 Full/Part ...

Menzies Aviation

Baggage Service Agent

Jamaica, NY

$17.75 - $22.25/hr

... services at over 300 locations in 65 countries, across 6 continents. But at the heart of our business is our people. Role Purpose The Baggage Agent plays a vital role in ensuring top tier performance ...

Unifi

Prospect Baggage Service Agent - AUS

Austin, TX · On-site

$16/hr

Prospect Baggage Service Agent - AUS Job Title: Prospect Baggage Service Agent - AUS Date: Tuesday, June 16, 2026 Entity: Prospect International Airport Services State: Texas City: Austin Base Pay ...

Menzies Aviation

Baggage Service Agent

NY · On-site

$17.75 - $22.25/hr

... services at over 300 locations in 65 countries, across 6 continents. But at the heart of our business is our people. Role Purpose The Baggage Agent plays a vital role in ensuring top tier performance ...

Unifi

Airport Baggage Service Agent-LIH/PT

Lihue, HI · On-site

$16/hr

Airport Baggage Service Agent-LIH/PT Unifi Aviation, LLC is looking for an Airport Baggage Service Agent in Lihue, Hawaii. The position is part-time, non-exempt, and offers a base pay rate of $16.00.

Unifi

Airport Baggage Service Agent-LIH/PT

Lihue, HI · On-site

$15.25 - $18.75/hr

General information Job Title Airport Baggage Service Agent-LIH/PT Date Monday, August 3, 2026 Entity Unifi Aviation, LLC State Hawaii City Lihue Base Pay Rate: $ 16.00 Full/Part Time Part Time ...

Unifi

Airport Baggage Service Agent-LIH/PT

Lihue, HI · On-site

$15.25 - $18.75/hr

General information Job Title Airport Baggage Service Agent-LIH/PT Date Sunday, May 3, 2026 Entity Unifi Aviation, LLC State Hawaii City Lihue Base Pay Rate: $ 16.00 Full/Part Time Part Time Exempt ...

Menzies Aviation

Baggage Service Agent

West Palm Beach, FL · On-site

$15 - $18.50/hr

As a member of the Menzies Aviation Baggage Service team, you will be responsible for coordinating and handling customer baggage check-in and misplaced/lost baggage claims, provide reports to ...

Menzies Aviation

Baggage Service Agent

West Palm Beach, FL · On-site

$15 - $18.50/hr

As a member of the Menzies Aviation Baggage Service team, you will be responsible for coordinating and handling customer baggage check-in and misplaced/lost baggage claims, provide reports to ...

Unifi

Airport Baggage Service Agent -Part Time

Kahului, HI · On-site

$17 - $21.25/hr

General information Job Title Airport Baggage Service Agent -Part Time Date Thursday, June 11, 2026 Entity Unifi Aviation, LLC State Hawaii City Kahului Full/Part Time Full Time Exempt or Non-Exempt ...

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Baggage Service Agent information

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How much do baggage service agent jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for baggage service agent in the United States is $16.71, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.27 per hour, depending on experience, location, and employer.

What are some common challenges faced by baggage service agents, and how can they be managed on the job?

Baggage Service Agents often deal with high-pressure situations, such as handling delayed or lost luggage, managing upset passengers, and coordinating with multiple departments to resolve issues quickly. Effective communication and problem-solving skills are essential to address customer concerns while maintaining efficiency. Staying organized and remaining calm under pressure can help agents provide excellent customer service, even during peak travel times. Many airports provide ongoing training and support to help agents develop these skills and manage challenges effectively.

What is the difference between Baggage Service Agent vs Baggage Handler?

AspectBaggage Service AgentBaggage Handler
CredentialsCustomer service skills, sometimes airport security clearanceMinimal certifications, physical ability
Work EnvironmentCustomer-facing, airport terminalAirfield, baggage claim areas, cargo areas
Employer & IndustryAirlines, airportsAirlines, cargo companies
Primary ResponsibilitiesAssist passengers with baggage, handle customer inquiriesLoad/unload baggage, transport luggage within airport

While both roles involve handling luggage, Baggage Service Agents focus on assisting passengers and providing customer service at the airport terminal. Baggage Handlers primarily work behind the scenes, managing the physical movement of baggage within the airport environment.

Do baggage service agents get paid well?

Baggage service agents typically earn an hourly wage that is around the industry average for customer service roles, with pay varying based on location, experience, and airline. While some positions offer additional benefits and opportunities for overtime, the pay is generally considered moderate rather than high compared to other airline or customer service jobs.

What is a baggage service agent?

Baggage Service Agents are airline or airport employees responsible for assisting passengers with lost, delayed, or damaged luggage. They handle claims, track missing bags using specialized systems, and coordinate with baggage handlers and other airport staff to locate and return luggage as quickly as possible. Baggage Service Agents also provide customer service, answer questions, and help resolve issues related to baggage handling, ensuring a positive experience for travelers.

What are the key skills and qualifications needed to thrive as a baggage service agent?

To thrive as a Baggage Service Agent, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline baggage tracking systems, lost-and-found databases, and customer service software is often required. Excellent communication, problem-solving abilities, and patience help agents effectively assist travelers and resolve issues. These skills ensure efficient baggage handling, positive passenger experiences, and smooth airport operations.
More about Baggage Service Agent jobs
What cities are hiring for Baggage Service Agent jobs? Cities with the most Baggage Service Agent job openings:
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Baggage Service Agent jobs near you
Infographic showing various Baggage Service Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $34,748 per year, or $16.7 per hour.

LL Baggage Customer Service Agent (AZ)

Pacific Aviation

San Francisco, CA • On-site

$18.25 - $22.50/hr

Other

Re-posted 26 days ago

Job description

Baggage Service Agent

Pacific Aviation is hiring Baggage Service Agents to support operations at San Francisco International Airport (SFO). This position is ideal for detail-oriented individuals who thrive behind the scenes and want to ensure baggage operations run safely, smoothly, and on time.

What You'll Do

1. Assist passengers at check-in counters, arrival areas, and gates with baggage-related inquiries, claims, and service needs

2. File and update reports for delayed, damaged, or missing baggage using systems like World Tracer

3. Communicate with passengers via phone, email, and in person to provide timely baggage updates and delivery arrangements

4. Ensure a professional and empathetic passenger experience while resolving baggage issues under time pressure

5. Coordinate with ramp teams, Ground Handling Agents (GHAs), delivery services, and airline staff to facilitate accurate baggage transfers

6. Prepare and maintain the baggage service office and bagroom in a clean, organized, and operational state

7. Support boarding operations, including special service assistance and communication with gate agents

8. Monitor flight arrivals to proactively assist with irregular operations and expedite baggage handling

9. Collaborate with airline partners to ensure baggage regulations, transfer procedures, and safety protocols are upheld

10. Respond to baggage claim escalations in a calm and solutions-focused manner

11. Maintain documentation accuracy and follow all airport, TSA, and airline procedures

12. Deliver excellent customer service in a fast-paced, international terminal

Apply