Back Office Operations Analyst Jobs in Tennessee

Ready to be the heart of a wellness clinic that's changing lives?

At Genesis Lifestyle Medicine, we don't just help people look better—we help them feel better from the inside out. Join us as a Medical Assistant and become the welcoming face of our clinic while supporting both front office operations and back office patient care. This hybrid role is perfect for someone who enjoys creating exceptional patient experiences while assisting providers in delivering outstanding clinical care.

Genesis Lifestyle Medicine is more than a clinic, we're a family. With 18 locations nationwide, we specialize in medical weight loss, hormone therapy, aesthetics, and wellness treatments designed to help people transform their health and confidence. We believe in healing from the inside out and delivering personalized care that makes a real difference.

Our core values are Determination, Innovation, Growth, Accountability, Customer Service, Teamwork, and Integrity. When you work here, you become part of a values-driven team that truly lives what it believes.

• Welcome every patient and visitor with warmth, professionalism, and exceptional customer service.
• Manage a busy appointment schedule, coordinate follow-up visits, and send appointment reminders via phone, text, or email.
• Answer incoming calls, address patient questions, and direct calls appropriately while maintaining an efficient workflow.
• Check patients in and out, verify insurance information, collect copays and payments, and accurately document patient information in the EMR.
• Maintain organized patient records, process paperwork, scan documents, and ensure all information is complete and up to date.
• Keep the reception area clean, organized, and inviting while creating a positive first impression for every patient.

• Room patients, obtain vital signs, update medical histories, and prepare patients for provider visits.
• Assist providers during examinations and treatments within scope of practice.
• Perform clinical tasks such as injections, phlebotomy, specimen collection, and other delegated procedures as permitted by state regulations.
• Coordinate laboratory testing, medication refill requests, referrals, and follow-up care.
• Maintain exam room cleanliness, stock supplies, and ensure compliance with infection control protocols.
• Support both clinical and administrative teams by stepping in wherever needed to ensure smooth daily operations and exceptional patient care.

• Current Medical Assistant certification or relevant experience (preferred, based on state requirements).
• Experience in a medical practice, wellness clinic, med spa, or similar healthcare environment.
• Strong customer service skills with the ability to build rapport and create an outstanding patient experience.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Comfortable using EMR systems, scheduling software, and standard computer applications.
• Strong communication skills, attention to detail, and a collaborative team mindset.
• Ability to remain calm, positive, and solution-focused under pressure.

• Starting pay at $21/hour, with PTO and sick time as applicable by state law.
• Paid training and ongoing opportunities for professional growth and career advancement.
• A supportive, collaborative culture that challenges you to grow while celebrating your success.
• The opportunity to make a meaningful impact by helping patients improve their health, confidence, and quality of life every day.

If you're ready to combine compassionate patient care with outstanding customer service in a fast-growing wellness practice, we'd love to meet you!

Reports to Clinic Director. Flexibility and a team mindset essential, things move, and we adapt together.

Position Summary: This is a cross-functional role requiring flexibility to support both front office operations and back office clinical responsibilities. A positive attitude, adaptability, and a team-first mindset are essential as we work together to deliver an exceptional patient experience.

If you’re ready to bring your energy, organization, and heart to a team that’s all about wellness and positivity, let’s make it happen!