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Back Office Operations Analyst Jobs in Tennessee

Apex Bank

VP Bank Operations

Knoxville, TN · On-site

$1.0K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manages the daily workflow of back office deposit operations, ensuring timely and accurate ... Excellent analytical, organizational, and problem-solving skills. Strong written and verbal ...

Aspen Dental

Dental Office Manager

Chattanooga, TN

$55K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... call an Operations Manager, you will have the opportunity to give back to communities and ... Demonstrate analytical thinking; place a premium on leveraging data Aspen Dental-branded practices ...

Aspen Dental

Dental Office Manager

Kimball, TN · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... call an Operations Manager, you will have the opportunity to give back to communities and ... Demonstrate analytical thinking; place a premium on leveraging data Aspen Dental-branded practices ...

Aspen Dental

Dental Office Manager

Kimball, TN · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... call an Operations Manager, you will have the opportunity to give back to communities and ... Demonstrate analytical thinking; place a premium on leveraging data Aspen Dental-branded practices ...

Aspen Dental

Dental Office Manager

Chattanooga, TN · On-site

$55K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... call an Operations Manager, you will have the opportunity to give back to communities and ... Demonstrate analytical thinking; place a premium on leveraging data Aspen Dental-branded practices ...

Aspen Dental

Dental Office Manager

Chattanooga, TN

$55K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... call an Operations Manager, you will have the opportunity to give back to communities and ... Demonstrate analytical thinking; place a premium on leveraging data Aspen Dental-branded practices ...

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All JobsBack Office Operations Analyst JobsBack Office Operations Analyst Jobs in Tennessee

Back Office Operations Analyst information

What is a back office operations analyst?

Back Office Operations Analysts are professionals who support the day-to-day administrative and operational functions within a company, typically in industries like finance, banking, or insurance. They handle tasks such as processing transactions, reconciling accounts, ensuring data accuracy, and maintaining records. These analysts work behind the scenes to ensure that business operations run smoothly, comply with regulations, and support front office teams. Their role is crucial for reducing errors, improving efficiency, and maintaining the integrity of business processes.

What are the key skills and qualifications needed to thrive as a back office operations analyst?

To thrive as a Back Office Operations Analyst, you need strong analytical skills, attention to detail, and a background in finance or business, often supported by a relevant degree. Familiarity with financial software systems, databases, and tools like Microsoft Excel, as well as knowledge of industry regulations, is typically required. Excellent organizational, problem-solving, and communication skills help analysts coordinate processes and ensure accuracy. These skills are crucial for maintaining efficient operations, minimizing errors, and supporting the overall integrity of financial transactions.

What are some common challenges faced by back office operations analysts, and how can they be effectively managed?

Back Office Operations Analysts often face challenges such as managing high volumes of transactions, ensuring data accuracy, and meeting tight deadlines. These challenges can be addressed by developing strong organizational skills, utilizing automation tools to streamline repetitive tasks, and maintaining clear communication with both internal and external stakeholders. Regular process reviews and staying updated on industry regulations also help in minimizing errors and improving operational efficiency. Proactive problem-solving and collaboration with team members are key to successfully navigating these challenges.

What is the difference between Back Office Operations Analyst vs Customer Service Representative?

AspectBack Office Operations AnalystCustomer Service Representative
Primary RoleProcesses and supports back-end operations, data management, and complianceHandles customer inquiries, provides support, and resolves issues
Required SkillsData analysis, attention to detail, knowledge of back-end systemsCommunication, problem-solving, customer service skills
Work EnvironmentOffice-based, behind-the-scenes supportFront-line, customer-facing roles
Common CertificationsNone specific, often familiarity with industry softwareCustomer service certifications (optional)

While both roles support organizational operations, the Back Office Operations Analyst focuses on processing and supporting internal functions, whereas the Customer Service Representative interacts directly with clients to address their needs. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

Are back office operations analysts in demand?

Back Office Operations Analysts are in demand due to the increasing need for efficient administrative and support functions in financial institutions, healthcare, and other industries. Their skills in data management, process optimization, and familiarity with tools like Excel and ERP systems make them valuable in maintaining operational efficiency, especially as companies focus on automation and compliance.

Is a back office operations analyst entry level?

A back office operations analyst role can be entry level or require some experience, depending on the company. Entry-level positions typically require basic knowledge of financial or administrative processes and proficiency with tools like Excel, while more advanced roles may need prior experience or certifications. Job requirements vary by organization and complexity of responsibilities.

What are popular job titles related to Back Office Operations Analyst jobs in Tennessee?

For Back Office Operations Analyst jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Back Office Operations Analyst jobs in Tennessee look for?

The top searched job categories for Back Office Operations Analyst jobs in Tennessee are:

What cities in Tennessee are hiring for Back Office Operations Analyst jobs?

Cities in Tennessee with the most Back Office Operations Analyst job openings:

Back Office Operations Analyst jobs near you
Infographic showing various Back Office Operations Analyst job openings in Tennessee as of August 2026, with employment types broken down into 33% Full Time, and 67% Contract. Highlights an 100% In-person job distribution.

Operations Analyst - Middle Market Business (Insurance) (Nashville, TN)

Ryan Specialty

Nashville, TN • On-site

$78K - $95K/yr

Full-time

PTO

Posted 20 days ago

Job description

Position Summary
We are seeking an Operations Analyst to support Middle Market Business operations by improving workflows, system performance, and cross-functional execution. This role critical to drive consistency, scalability, and adoption across teams and offices and will report to the Director of Operations - MMB.
What will your job entail?
Hybrid role out of Nashville, TN (3 days in office)
Key Responsibilities
  • Cross-Functional Coordination & Liaison
    • Facilitate communication and track dependencies
    • Ensure timely escalation and resolution of cross-functional blockers
  • Requirements & Workflow Analysis
    • Gather and translate business needs into clear requirements and user stories
    • Map end-to-end workflows and identify gaps, inefficiencies, and automation opportunities
    • Partner with stakeholders to design scalable, consistent processes
  • System Optimization & Issue Resolution
    • Analyze system behavior, workflows, and data flow across platforms
    • Identify root causes of recurring issues and drive sustainable solutions
    • Improve consistency across submission → quote → bind workflows
  • Testing & Release Support
    • Lead UAT planning, test case development, and execution
    • Validate system changes against business requirements before release
    • Track and manage defects through resolution in partnership with vendors/VRU tech team
  • Operational Issue Management
    • Track, prioritize, and help resolve operational issues across teams
    • Provide visibility into risks, blockers, and recurring challenges
    • Ensure follow-through on critical items impacting business performance
  • Documentation & Enablement
    • Develop and maintain SOPs, workflow documentation, and quick reference guides
    • Support consistent execution of processes across teams and offices
    • Partner with stakeholders to reinforce adoption of best practices
  • Reporting & Performance Insights
    • Track key metrics related to operations, system performance, and adoption
    • Provide insights to leadership on trends, bottlenecks, and improvement opportunities
    • Support development of consistent KPI definitions and reporting

Required Experience:
  • Bachelor's degree
  • 3-5+ years of experience in operations, business analysis, or systems-focused roles
  • 3+ years of experience in insurance, ideally within underwriting operations
  • Strong ability to translate business needs into process and system requirements
  • Experience with UAT, defect tracking, and workflow/process documentation
  • Excellent communication skills with ability to coordinate across teams and stakeholders
  • Strong analytical, organizational, and problem-solving skills
  • Familiarity with Agile environments (user stories, backlog management)
  • Advanced Excel or reporting/analysis experience
  • *****Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time*****

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.
How We Support Our Teammates
Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them - and their family members - achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.
The target salary range for this position is $78,050.00 - $95,000.00 annually.
The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at HR@Ryansg.com
The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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