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Back Office Operations Analyst Jobs in Tennessee

TEKsystems

Operations Analyst

Memphis, TN · Hybrid

$26.44/hr

Compliance * Operations Analysis * Customer Service * Client Services * Risk Analysis ... Proficiency with Microsoft Office applications and other business systems. * Ability to learn new ...

TEKsystems

Operations Analyst

Memphis, TN · Hybrid

$26.44/hr

Compliance * Operations Analysis * Customer Service * Client Services * Risk Analysis ... Proficiency with Microsoft Office applications and other business systems. * Ability to learn new ...

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Back Office Operations Analyst information

What is the difference between Back Office Operations Analyst vs Customer Service Representative?

AspectBack Office Operations AnalystCustomer Service Representative
Primary RoleProcesses and supports back-end operations, data management, and complianceHandles customer inquiries, provides support, and resolves issues
Required SkillsData analysis, attention to detail, knowledge of back-end systemsCommunication, problem-solving, customer service skills
Work EnvironmentOffice-based, behind-the-scenes supportFront-line, customer-facing roles
Common CertificationsNone specific, often familiarity with industry softwareCustomer service certifications (optional)

While both roles support organizational operations, the Back Office Operations Analyst focuses on processing and supporting internal functions, whereas the Customer Service Representative interacts directly with clients to address their needs. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are some common challenges faced by Back Office Operations Analysts, and how can they be effectively managed?

Back Office Operations Analysts often face challenges such as managing high volumes of transactions, ensuring data accuracy, and meeting tight deadlines. These challenges can be addressed by developing strong organizational skills, utilizing automation tools to streamline repetitive tasks, and maintaining clear communication with both internal and external stakeholders. Regular process reviews and staying updated on industry regulations also help in minimizing errors and improving operational efficiency. Proactive problem-solving and collaboration with team members are key to successfully navigating these challenges.

What are the key skills and qualifications needed to thrive as a Back Office Operations Analyst, and why are they important?

To thrive as a Back Office Operations Analyst, you need strong analytical skills, attention to detail, and a background in finance or business, often supported by a relevant degree. Familiarity with financial software systems, databases, and tools like Microsoft Excel, as well as knowledge of industry regulations, is typically required. Excellent organizational, problem-solving, and communication skills help analysts coordinate processes and ensure accuracy. These skills are crucial for maintaining efficient operations, minimizing errors, and supporting the overall integrity of financial transactions.

What are Back Office Operations Analysts?

Back Office Operations Analysts are professionals who support the day-to-day administrative and operational functions within a company, typically in industries like finance, banking, or insurance. They handle tasks such as processing transactions, reconciling accounts, ensuring data accuracy, and maintaining records. These analysts work behind the scenes to ensure that business operations run smoothly, comply with regulations, and support front office teams. Their role is crucial for reducing errors, improving efficiency, and maintaining the integrity of business processes.
What are popular job titles related to Back Office Operations Analyst jobs in Tennessee? For Back Office Operations Analyst jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Back Office Operations Analyst jobs in Tennessee look for? The top searched job categories for Back Office Operations Analyst jobs in Tennessee are:
What cities in Tennessee are hiring for Back Office Operations Analyst jobs? Cities in Tennessee with the most Back Office Operations Analyst job openings:
Back Office Operations Analyst jobs near you
Infographic showing various Back Office Operations Analyst job openings in Tennessee as of July 2026, with employment types broken down into 33% Full Time, and 67% Contract. Highlights an 100% In-person job distribution.

Back Office Operations Administrator - Roofing Operations

Roofserv

Nashville, TN • On-site

$60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Back Office Operations Administrator – Roofing Operations
Location: Nashville, TN
Compensation: $60,000 annually (W2)
Start Date: As early as 8 June 2026
RoofServ is a fully licensed and insured residential and commercial re-roofing contractor bringing our success from Atlanta (1,000+ roofs installed annually) to the greater Nashville market. We are seeking a highly organized and dependable Back Office Operations Administrator to support the daily administrative and operational functions of our Nashville office. This role will report directly to the Nashville Market President and serve as a critical operational leader helping ensure projects, customers, and internal systems run efficiently.
Why Join Us?
  •  Stable Salary & Growth Opportunity – full-time W2 position with long-term advancement potential. 
  •  Benefits – health insurance, dental, paid time off, and 401(k) with company match. 
  •  High-Impact Role – become a key operational leader within a rapidly growing roofing company. 
  •  Team Environment – work directly alongside company leadership and field teams to help drive market growth. 
  •  Best-in-Class Technology – utilize ServiceTitan and proven operational systems designed for scale. 
What You’ll Do:
  •  Answer incoming customer calls for new business inquiries and existing customer support. 
  •  Manage and maintain our ServiceTitan platform, including: 
    •  Customer data entry 
    •  Job scheduling 
    •  Assigning leads and appointments to sales representatives 
    •  Updating project records and workflows 
  •  Organize projects and track job progress through various stages of production and completion. 
  •  Coordinate permitting and licensing requirements for the Nashville office. 
  •  Assist with accounts receivable collections and customer invoicing. 
  •  Support job costing and project financial tracking. 
  •  Maintain organized records and ensure operational accuracy across all departments. 
  •  Serve as a communication hub between customers, sales representatives, production teams, and leadership. 
  •  Help implement and improve operational processes as the Nashville market grows. 
What We’re Looking For:
  •  Previous experience in office management, operations coordination, or administrative leadership is a plus but not required - we're looking for someone that is sharp and organized who wants to be part of a growing organization.
  •  Strong organizational and multitasking abilities. 
  •  Excellent communication and customer service skills. 
  •  Ability to work in a fast-paced environment and manage competing priorities. 
  •  Detail-oriented with strong problem-solving capabilities. 
  •  Proficiency with Microsoft Office and CRM/software systems. 
  •  Self-motivated, dependable, professional, and team-oriented. 
Compensation & Benefits:
  •  $60,000 annual salary (W2) 
  •  Health insurance 
  •  Dental insurance 
  •  401(k) with company match 
  •  Paid time off 
  •  Career advancement opportunities within a growing organization 
About Us:
Founded on the principles of integrity, craftsmanship, and customer care, RoofServ was created to raise expectations in the roofing industry. Our leadership team brings years of experience in both residential and commercial roofing, and we have built a reputation for reliability, quality, and transparent communication. Now, we’re bringing our systems, scale, and success to Nashville.
Job Type: Full-time
Work Location: In person, Nashville, TN