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Avp Customer Service Jobs (NOW HIRING)

Hyland

AVP, Customer Success

Working closely with Sales, Renewals, Product Management, Engineering, Professional Services, Support, Marketing, and Operations, the AVP ensures alignment across teams to deliver a seamless customer ...

Hyland

AVP, Customer Success

$227K/yr

Superb customer service orientation * Self-motivated with follow through and attention to detail ... Superb ability to handle sensitive information with discretion and tact * Superb ability to ...

PaperWorks

Customer Service Manager

Louisville, KY · On-site

We are seeking an experienced and energetic Customer Service Manager to lead our CSR team in ... Prior system experience with Epicor - AVP is a plus. * Demonstrated ability in taking ownership and ...

Sagility LLC

AVP- IT Service Delivery

El Paso, TX · On-site

$191K/yr

The AVP will drive operational excellence, customer experience, workforce productivity, automation, governance, financial accountability, and service transformation while ensuring delivery of world ...

Sagility LLC

AVP- IT Service Delivery

El Paso, TX · On-site

$191K/yr

The AVP will drive operational excellence, customer experience, workforce productivity, automation, governance, financial accountability, and service transformation while ensuring delivery of world ...

Sagility LLC

AVP- IT Service Delivery

El Paso, TX · On-site

$191K/yr

The AVP will drive operational excellence, customer experience, workforce productivity, automation, governance, financial accountability, and service transformation while ensuring delivery of world ...

OU Health

AVP Laboratory Services

Oklahoma City, OK · On-site

$98K - $128K/yr

... enterprise to provide service to our patients through the adoption of industry-leading and ... its customers. * Analyzes internal and external assessments for opportunities for process ...

OU Health

AVP Laboratory Services

Oklahoma City, OK · On-site

$98K - $128K/yr

... enterprise to provide service to our patients through the adoption of industry-leading and ... its customers. * Analyzes internal and external assessments for opportunities for process ...

OU Medical Center

AVP Laboratory Services

Oklahoma City, OK · On-site

$98K - $128K/yr

... enterprise to provide service to our patients through the adoption of industry-leading and ... its customers. * Analyzes internal and external assessments for opportunities for process ...

BSI Financial

AVP of Customer Care & Collections

Irving, TX · On-site

$16.25 - $21.50/hr

Description The AVP of Customer Care & Collections is responsible for leading all customer-facing ... Lead all customer service functions including inbound/outbound servicing, borrower inquiries ...

Cornerstone Bank

AVP - Senior Market Manager

Winchendon, MA · On-site

$80K - $90K/yr

This role develops and strengthens customer relationships through proactive financial conversations, consultative sales, and the delivery of appropriate banking products and services. The AVP Senior ...

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Avp Customer Service information

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How much do avp customer service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for avp customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an AVP Customer Service do?

An AVP (Assistant Vice President) of Customer Service oversees the customer service department, ensuring high-quality support and satisfaction for clients. They develop and implement customer service policies, manage teams, analyze performance metrics, and work to resolve escalated issues. Additionally, they collaborate with other departments to improve processes and drive continuous improvement in customer experience. This leadership role often requires strong communication, problem-solving skills, and significant experience in customer service management.

What are the key skills and qualifications needed to thrive as an AVP Customer Service?

To thrive as an AVP Customer Service, you need strong leadership abilities, deep knowledge of customer service best practices, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technology, and quality assurance systems is typically required, often supported by certifications in customer service management. Outstanding communication, problem-solving, and team-building skills set top performers apart in this role. These competencies ensure effective service delivery, drive customer satisfaction, and support organizational growth.

What are some of the main challenges faced by an AVP Customer Service, and how can they overcome them?

One of the main challenges for an AVP Customer Service is balancing strategic leadership with day-to-day operational demands. This often involves managing large teams, maintaining high service standards, and responding to escalated issues. Success in this role requires strong communication, the ability to motivate and develop staff, and a proactive approach to process improvement. Collaborating closely with other departments, such as sales and product, is also essential for aligning customer service objectives with broader business goals.

What is the difference between Avp Customer Service vs Customer Service Manager?

AspectAvp Customer ServiceCustomer Service Manager
Required CredentialsBachelor's degree, experience in customer service leadershipBachelor's degree, experience in customer service or team management
Work EnvironmentCorporate offices, call centers, client-facing rolesCustomer service departments, retail, corporate settings
Employer & Industry UsageFinancial, telecom, retail sectorsRetail, banking, hospitality sectors
Common Search & Comparison IntentUnderstanding senior customer service roles, leadership responsibilitiesManaging customer service teams, operational duties

The Avp Customer Service typically holds a higher leadership position with strategic responsibilities, overseeing multiple teams or departments. A Customer Service Manager focuses on daily team management and operational tasks. Both roles require customer service experience, but the Avp role involves broader strategic planning and higher-level decision-making.

What is the highest position in customer service?

The highest position in customer service is typically a Chief Customer Officer (CCO) or Vice President of Customer Service, responsible for overall customer experience strategy and leadership. These roles often require extensive industry experience, leadership skills, and a deep understanding of customer relations and service operations.

What cities are hiring for Avp Customer Service jobs?

Cities with the most Avp Customer Service job openings:

What states have the most Avp Customer Service jobs?

States with the most job openings for Avp Customer Service jobs include:

What are popular job titles related to Avp Customer Service jobs?

For Avp Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Avp Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

AVP, Customer Success

Remote

Hyland
1 - 5K employees
Learn more about Hylandexternal

Other

Re-posted 10 days ago

Job description

Assistant Vice President, Customer Success

The Assistant Vice President (AVP), Customer Success is responsible for defining and executing the vision, strategy, and operational performance of the Customer Success organization. This leader is accountable for driving customer outcomes across adoption, value realization, retention, advocacy, and expansion while ensuring customers achieve measurable business results from their investment in Hyland solutions.

The AVP provides both strategic leadership and hands-on execution, translating corporate objectives into scalable customer success programs, operating models, and measurable outcomes. This role leads the execution of customer engagement strategies while continuously evolving the Customer Success function to improve efficiency, effectiveness, and customer impact.

Working closely with Sales, Renewals, Product Management, Engineering, Professional Services, Support, Marketing, and Operations, the AVP ensures alignment across teams to deliver a seamless customer experience throughout the customer lifecycle—from onboarding and adoption to renewal, expansion, and advocacy.

The AVP owns key business metrics, including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), customer health, product adoption, customer satisfaction, customer advocacy, and expansion performance. This leader is responsible for establishing success strategies, driving execution against operational plans, and leveraging data-driven insights to mitigate risk, improve customer outcomes, and accelerate revenue growth.

In addition to strategic planning, the AVP is accountable for the day-to-day leadership and management of the Customer Success organization, including performance management, talent development, resource allocation, forecasting, operational reviews, and executive customer engagement. The role serves as a key voice of the customer, influencing product direction, go-to-market priorities, and company-wide initiatives that improve customer value and business outcomes.

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