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Avp Customer Experience Jobs (NOW HIRING)

Hyland

AVP, Customer Success

... customer experience throughout the customer lifecycle--from onboarding and adoption to renewal, expansion, and advocacy. The AVP owns key business metrics, including Gross Revenue Retention (GRR ...

Barclays

AVP - CRM Digital Lead

Wilmington, DE · On-site

To be successful as an AVP - CRM Digital Lead, you should have ... Experience with development of a comprehensive CRM strategy aligned with overall business ...

New

Hyland

AVP, Customer Success

$227K/yr

Operationalize the customer journey including defining and overseeing the life cycle process and touch points and develop a strategy that delivers a differentiated customer experience ensuring ...

TRUSTBANK

Customer Experience Representative

Olney, IL · On-site

$18 - $21/hr

AVP / DIR OF MARKETING AND BUSINESS DEVELOPMENT FLSA STATUS: NON-EXEMPT TYPE OF POSITION: FULL-TIME JOB SUMMARY At TrustBank, every customer interaction matters. As our Phone Reception Specialist ...

TrustBank

Customer Experience Representative

Olney, IL · On-site

$18 - $21/hr

AVP / DIR OF MARKETING AND BUSINESS DEVELOPMENT FLSA STATUS: NON-EXEMPT TYPE OF POSITION: FULL-TIME JOB SUMMARY At TrustBank, every customer interaction matters. As our Phone Reception Specialist ...

TRUSTBANK

Customer Experience Representative

Olney, IL · On-site

$18 - $21/hr

AVP / DIR OF MARKETING AND BUSINESS DEVELOPMENT FLSA STATUS: NON-EXEMPT TYPE OF POSITION: FULL-TIME JOB SUMMARY At TrustBank, every customer interaction matters. As our Phone Reception Specialist ...

TRUSTBANK

Customer Experience Representative

Olney, IL · On-site

$18 - $21/hr

AVP / DIR OF MARKETING AND BUSINESS DEVELOPMENT FLSA STATUS: NON-EXEMPT TYPE OF POSITION: FULL-TIME JOB SUMMARY At TrustBank, every customer interaction matters. As our Phone Reception Specialist ...

TrustBank

Customer Experience Representative

Olney, IL · On-site

$18 - $21/hr

AVP / DIR OF MARKETING AND BUSINESS DEVELOPMENT FLSA STATUS: NON-EXEMPT TYPE OF POSITION: FULL-TIME JOB SUMMARY At TrustBank, every customer interaction matters. As our Phone Reception Specialist ...

Cornerstone Bank

AVP - Senior Market Manager

Winchendon, MA · On-site

$80K - $90K/yr

AVP - Senior Market Manager Regular Full time Winchendon, MA, US 3 days ago Requisition ID: 2687 ... Leads the branch in delivering an exceptional customer experience by identifying customer financial ...

Cornerstone Bank

$80K - $90K/yr

AVP - Senior Market Manager Regular Full time Winchendon, MA, US 3 days ago Requisition ID: 2687 ... Leads the branch in delivering an exceptional customer experience by identifying customer financial ...

New

Chubb

Customer & User Experience Specialist, Sr

Columbia, SC · On-site

$14.50 - $18.25/hr

Role Summary The Customer & User Experience Specialist, Senior is a critical member of the Customer Experience (CX) team, working directly with the AVP of Customer Experience to design, deliver, and ...

Chubb

Customer & User Experience Specialist, Sr

Chicago, IL · On-site

$18.25 - $23/hr

Role Summary The Customer & User Experience Specialist, Senior is a critical member of the Customer Experience (CX) team, working directly with the AVP of Customer Experience to design, deliver, and ...

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Avp Customer Experience information

What is an AVP Customer Experience?

An AVP (Assistant Vice President) of Customer Experience is a senior leadership role responsible for overseeing and improving the customer journey across all touchpoints within an organization. They develop strategies to enhance customer satisfaction, loyalty, and advocacy by analyzing feedback, implementing best practices, and working closely with various departments. The AVP ensures that customer experience initiatives align with the company's goals and drives continuous improvement to meet or exceed customer expectations.

What skills and qualifications are needed to thrive as an AVP Customer Experience?

To thrive as an AVP Customer Experience, you need expertise in customer journey mapping, data analysis, and strategic planning, often supported by a bachelor's degree in business or a related field. Familiarity with CRM systems, customer feedback platforms, and analytics tools such as Salesforce or Qualtrics is typically required. Exceptional leadership, communication, and problem-solving skills set candidates apart by enabling them to inspire teams and drive customer-centric initiatives. These skills and qualities are crucial to enhance customer satisfaction, foster loyalty, and align service delivery with business goals.

What are common challenges faced by an AVP Customer Experience, and how can they be addressed?

As an AVP Customer Experience, one common challenge is aligning customer-centric strategies across multiple departments, ensuring consistency in service and communication. Another challenge involves analyzing customer feedback and data to drive meaningful improvements while balancing business goals. Success in this role often depends on effective cross-functional collaboration, clear communication with both frontline teams and senior leadership, and a proactive approach to problem-solving. Leveraging technology and fostering a culture of continuous improvement can help address these challenges and deliver exceptional customer experiences.

What cities are hiring for Avp Customer Experience jobs?

Cities with the most Avp Customer Experience job openings:

What states have the most Avp Customer Experience jobs?

States with the most job openings for Avp Customer Experience jobs include:

What are popular job titles related to Avp Customer Experience jobs?

For Avp Customer Experience jobs, the most frequently searched job titles are:

Infographic showing various Avp Customer Experience job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Temporary. Highlights an 83% Physical, 9% Hybrid, and 8% Remote job distribution.

AVP, Customer Success

Remote

Hyland
1 - 5K employees
Learn more about Hylandexternal

Other

Re-posted 10 days ago

Job description

Assistant Vice President, Customer Success

The Assistant Vice President (AVP), Customer Success is responsible for defining and executing the vision, strategy, and operational performance of the Customer Success organization. This leader is accountable for driving customer outcomes across adoption, value realization, retention, advocacy, and expansion while ensuring customers achieve measurable business results from their investment in Hyland solutions.

The AVP provides both strategic leadership and hands-on execution, translating corporate objectives into scalable customer success programs, operating models, and measurable outcomes. This role leads the execution of customer engagement strategies while continuously evolving the Customer Success function to improve efficiency, effectiveness, and customer impact.

Working closely with Sales, Renewals, Product Management, Engineering, Professional Services, Support, Marketing, and Operations, the AVP ensures alignment across teams to deliver a seamless customer experience throughout the customer lifecycle—from onboarding and adoption to renewal, expansion, and advocacy.

The AVP owns key business metrics, including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), customer health, product adoption, customer satisfaction, customer advocacy, and expansion performance. This leader is responsible for establishing success strategies, driving execution against operational plans, and leveraging data-driven insights to mitigate risk, improve customer outcomes, and accelerate revenue growth.

In addition to strategic planning, the AVP is accountable for the day-to-day leadership and management of the Customer Success organization, including performance management, talent development, resource allocation, forecasting, operational reviews, and executive customer engagement. The role serves as a key voice of the customer, influencing product direction, go-to-market priorities, and company-wide initiatives that improve customer value and business outcomes.

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