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Avaya Administration Jobs (NOW HIRING)

LOUi Consulting Group, Inc

$18 - $24.75/hr

Current certificates of completion/approved qualifications for administration of Avaya Communication Manager, Avaya System Manager, Avaya Aura Session Manager, and Avaya Session Border Controller ...

Procom Services

Sr Voice Engineer

Durham, NC · On-site

Avaya CM Call-Center Administration. Avaya Border Controllers/Session manager. Experience with VoIP systems. Experience with PC based tools and products, MS Office products suite preferred.

Procom Consultants Group

Sr Voice Engineer

Durham, NC · On-site

Avaya CM Call-Center Administration. Avaya Border Controllers/Session manager. * Experience with VoIP systems. * Experience with PC based tools and products, MS Office products suite preferred.

ARK Infotech Spectrum

Network Engineer

Columbus, OH · On-site

Provide advanced administration and technical support for **Avaya on-premises PBX** and enterprise telephony environments. * Handle **moves, adds, changes, and disconnects (MACD)** for voice ...

Jobtailor

Telephony Engineer

Columbia, SC · On-site

VoIP Administration * E911 Services * Avaya PBX Systems * Telecommunications Infrastructure Hard Skills * Telephony Engineering * VoIP Administration * Call Routing * E911 Services * SIP * RTP

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How much do avaya administration jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for avaya administration in the United States is $47.67, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What is the difference between Avaya Administration vs Cisco Unified Communications Administration?

AspectAvaya AdministrationCisco Unified Communications Administration
CertificationsAvaya Certified Support Specialist, Avaya Aura certificationsCisco CCNA Collaboration, CCNP Collaboration
Work EnvironmentTelecommunications systems, enterprise VoIP networksUnified communications, enterprise VoIP and collaboration systems
Industry UsageTelecom providers, large enterprises using Avaya systemsLarge enterprises, service providers using Cisco systems

Both roles focus on managing and supporting enterprise communication systems, with certifications and environments aligned to their respective platforms. While Avaya Administration specializes in Avaya telephony solutions, Cisco Unified Communications Administration centers on Cisco's collaboration tools. Professionals often compare these roles when choosing a specialization in enterprise VoIP and communication systems.

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Avaya Administration jobs near you
Infographic showing various Avaya Administration job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $99,164 per year, or $47.7 per hour.

Senior Telephony Engineer Avaya

Columbia, SC • On-site

Amzur Technologies, Inc.
IT Services • 11 - 50 employees
Learn more about Amzur Technologies, Inc.external

$85K - $117K/yr

Other

Posted 19 days ago

Key responsibilities

  • Provide operational and advanced telephony administration, including responding to move, add, change, and disconnect requests for voice and unified communication services.

  • Provide advanced technical support for telephony network projects, including system configuration, hardware installation, and troubleshooting.

  • Monitor telephony and network systems to ensure maximum uptime and perform proactive problem resolution.

Job description

Daily Duties:

  • Job Duty 1: Provide operational and advanced telephony administration. Respond to move, add, change, and disconnect requests for voice, voicemail, conference services, safety devices, telephone IVR, vectoring and call center requests, and unified communication services. Responsible for maintaining accurate 911 location information. Provide exceptional customer service and professional interaction to build and maintain operational credibility. Create detailed technical notes and documentation. Create knowledge base articles for internal and customer consumption. Use Division of Information Technology systems for tracking work performed and labor hours.
  • Job Duty2: Provide advanced technical support for projects and serve as lead for tasks required to maintain telephony network systems. Research, design, maintain, and implement improvements to enterprise telephony network. Includes advanced system and hardware configuration and installation of related equipment including media gateways, telephones, and safety devices. Develops and documents standards, processes, and configurations. Perform quality assurance testing. Works with vendors to provision new circuits and outage resolution. Analyze and evaluate vector routing, ARS routing tables and route patterns to ensure efficient operation. Diagnose and resolve related issues. Perform surveys of existing telephone systems and provide recommendations for the use of specific technologies to solve discrete problems. Provide technical input and recommendations for strategic direction of enterprise telephony services. Serve as primary point of escalation for technical work.
  • Job Duty 3: Provide operational and engineer-level support for enterprise telephony network and unified communications. Respond to customer incident tickets and provide resolution. Coordinate multi-team efforts to resolve outages quickly. Perform advanced maintenance and repair to telephony and unified communications systems to ensure optimal performance and long-term efficiencies. Seek opportunities for automation to streamline operational processes, and work with Division of Information Technology Automation team to implement. Work collaboratively with team members, other groups, and vendors to increase service quality. Provide proactive support to improve the efficiency and resiliency of service and to decrease outage time.
  • Job Duty 4: Monitor telephony and network systems to increase proactive problem resolution and ensure maximum uptime. Provide detailed documentation of existing systems and maintain documentation accuracy as enhancements are made, to include system diagrams. Adhere to all Division of Information Technology Incident Management and Change Management processes.

Required Skills
  • 2+ years of experience with Avaya on premise PBX systems
  • 2+ years of experience administering VoIP and unified communications platforms.
  • 2+ years of experience with SIP, RTP, QoS, dial plans, call routing, and voice gateway technologies.
  • 2+ years of experience troubleshooting voice quality, call routing, carrier connectivity, and E911 services.
  • 2+ years of experience with telecommunications infrastructure, including voice circuits, session border controllers (SBCs), and PSTN integration.

Additional Skills:
  • Moderately complex to complex knowledge of telephone network services. Moderately complex to complex knowledge of methods of telephone network design.
  • Ability to present technical and non-technical reports in a clear and concise manner.
  • Ability to establish effective working relationships with vendors, management staff, and users.
  • Advanced knowledge of systems administration techniques and tools.
  • Strong interpersonal and communication skills and ability to manage multiple, shifting priorities.
 

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