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ADDA Infusion

IT Support Specialist

Bellmore, NY · On-site

$65K - $80K/yr

Security tools like Sophos, Avanan, Arctic Wolf What We're Looking For * 3+ years of demonstrable experience in an MSP or fast-paced, multi-client, multi-site IT support environment. * Exceptional ...

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What is Avanan?

Avanan is a cloud-based cybersecurity platform that specializes in protecting organizations’ email and collaboration tools like Microsoft 365, Google Workspace, and Slack from threats such as phishing, malware, and data leaks. By integrating directly with cloud applications, Avanan scans messages and files for malicious content and suspicious behavior, providing additional security beyond what is included in standard cloud platforms. Its advanced threat detection and customizable policies help organizations enhance their cybersecurity posture and comply with data protection regulations.

How does an Avanan Security Analyst typically collaborate with IT and other departments to ensure comprehensive email security?

Avanan Security Analysts work closely with IT teams, end users, and sometimes compliance departments to monitor, analyze, and respond to email security threats. They routinely communicate findings from threat detections, provide recommendations for security improvements, and assist in policy implementation across departments. Regular cross-team meetings and incident response drills are common, fostering a collaborative environment focused on proactive threat mitigation. This interdepartmental collaboration ensures that email security measures are effective and align with the organization's overall security posture.

What are the key skills and qualifications needed to thrive as an Avanan Security Specialist?

To thrive as an Avanan Security Specialist, you need a solid understanding of cybersecurity principles, cloud email security, and experience with threat detection and mitigation, often supported by a degree in computer science or a related field. Familiarity with the Avanan platform, SIEM tools, email gateways, and certifications like CompTIA Security+ or CISSP are highly beneficial. Strong problem-solving abilities, attention to detail, and effective communication skills help in analyzing threats and educating users. These skills ensure robust protection of organizational data, timely incident response, and effective collaboration with IT and end-users.
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Infographic showing various Avanan job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution.

IT Support Specialist

ADDA Infusion

Bellmore, NY • On-site

$65K - $80K/yr

Full-time

Re-posted 25 days ago

Job description

Location: On Site 

Salary: $65,000-$80,000

Department: Service Delivery

Reports To: Service Manager


About the Company

Lerner Solutions is known for exceptional, communicative client service, a collaborative team culture, and a modern, non-tiered support model where team members are trusted to own problems end-to-end.


We’re looking for an IT Support Specialist who leads with outstanding customer service, thinks critically and holistically about systems, and deeply enjoys diagnosing and solving complex, technical problems while building strong, professional client relationships.


The Role

As an IT Support Specialist, you’ll be a primary, client-facing point of contact, responsible for expertly resolving advanced technical issues, driving long-term and systemic fixes, and continuously improving how support is delivered. This is not a call-center or ticket-churn role - it is a role for an engineer who excels at both technical mastery and client relationship management.


You’ll work across multiple client environments, communicate proactively and clearly with stakeholders, and take complete ownership from initial request through resolution and follow-up. Success in this role requires both advanced troubleshooting capability and excellent customer-facing judgment and empathy.


What You’ll Do

  • Serve as a trusted, client-facing technical authority for more complex support needs, managing both the technical solution and the client's experience.
  • Expertly diagnose and resolve difficult, non-routine issues across Windows, macOS, Microsoft 365, Google Workspace, and mixed cloud/on-prem environments.
  • Own issues end-to-end including in-depth investigation, root cause resolution, meticulous documentation, and consistent client communication.
  • Provide advanced support for networking components such as firewalls, switches, VPNs, DNS/DHCP, Wi-Fi, and routing.
  • Partner with teammates in a non-tiered support structure that values cross-functional collaboration and shared ownership.
  • Participate in client projects including migrations, deployments, security initiatives, and system upgrades.
  • Identify recurring issues and recommend automation, tooling improvements, or process changes.
  • Maintain clear, accurate documentation and contribute to internal knowledge resources.


Technology You’ll Work With

Experience with all tools is not required. Exposure to several is strongly preferred.

  • Cloud & Productivity
    • Microsoft 365, Azure AD, Intune
    • Google Workspace
  • Systems
    • Windows Server, Active Directory, Group Policy
    • macOS with MDM solutions such as Jamf
  • Networking & Security
    • Meraki, Unifi, SonicWall
    • VLANs, VPNs, Wi-Fi
    • Endpoint security and EDR tools
  • MSP Tooling
    • RMM platforms - NinjaOne
    • PSA tools - HaloPSA
    • Backup platforms like Datto or Acronis
    • Security tools like Sophos, Avanan, Arctic Wolf


What We’re Looking For

  • 3+ years of demonstrable experience in an MSP or fast-paced, multi-client, multi-site IT support environment.
  • Exceptional troubleshooting skills across systems, networking, cloud services, and security fundamentals. You must be able to diagnose problems beyond level 2 support.
  • Proven, customer-first mindset with outstanding interpersonal skills and the ability to communicate complex technical concepts clearly and calmly to non-technical users and C-level stakeholders.
  • High level of comfort diagnosing unfamiliar technologies through logic, research, and experimentation, not just role knowledge.
  • High ownership mentality - you don’t pass problems along, you solve them and manage the client relationship through the entire process.
  • Proactive approach to improving processes, documentation, and tooling.
  • Desire to keep learning and expanding technical depth.
  • Certifications (Microsoft, Cisco, CompTIA, etc.) are a plus but not required.


Why You’ll Love Working Here

  • Elite Support Culture: Technical excellence paired with deep, consultative client relationships.
  • Non-tiered Team Structure: Autonomy to solve problems end-to-end, accountability, and direct control over the client's positive outcome.
  • Variety and Growth: Exposure to diverse environments that rapidly build expert-level troubleshooting skills.
  • Impact-Driven Work: Your ideas for efficiency, automation, and improvement are encouraged and implemented.
  • Supportive Culture: Curious, collaborative teammates who value quality work, mutual respect, and strong communication.