ZipRecruiter

Log In

1

Ucaas Jobs (NOW HIRING)

FirstComm

Network Support Engineer - UCaaS

Oak Brook, IL · Remote

$65K - $75K/yr

The Network Support Engineer - UCaaS is a customer-facing technical role responsible for supporting managed network services and UCaaS solutions. This position serves as a primary escalation and ...

RedStream Technology

UCaaS Engineer

Lewisville, TX

UCaaS Engineer Employee Role, Lewisville, TX, Hybrid (2 days/ week onsite) The UCaaS Engineer is responsible for engineering, administering, and improving the company's enterprise voice and unified ...

LDI Connect

Jr UCaaS Engineer

Cranbury, NJ · On-site

LDI Connect is seeking a Junior UCaaS Engineer to support the deployment and ongoing support of cloud-based voice and collaboration solutions across New Jersey. This is a hands-on, field-oriented ...

next page

Showing results 1-20

People also search for

All JobsUcaas Jobs

Ucaas information

See salary details

$16

$23

$35

How much do ucaas jobs pay per hour?

As of May 30, 2026, the average hourly pay for ucaas in the United States is $23.83, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $25.24 per hour, depending on experience, location, and employer.

What is a UCaaS job?

A UCaaS (Unified Communications as a Service) job typically involves managing cloud-based communication solutions for businesses, including VoIP, video conferencing, messaging, and collaboration tools. Professionals in this role may work in technical support, sales, implementation, or network management to ensure seamless communication for organizations. Responsibilities often include troubleshooting issues, integrating services, and optimizing performance to enhance productivity.

What are the key skills and qualifications needed to thrive in the Ucaas position, and why are they important?

To thrive in a UCaaS (Unified Communications as a Service) role, you need a strong technical understanding of VoIP, cloud communications, and network infrastructure, often backed by a degree in IT or related certifications such as CCNA, CompTIA Network+, or relevant vendor-specific credentials. Familiarity with platforms like Microsoft Teams, Zoom, Cisco Webex, and contact center systems is highly valued. Excellent problem-solving, effective communication, and customer service skills help professionals succeed in client-facing and team environments. These competencies ensure reliable communication solutions, swift troubleshooting, and seamless collaboration within organizations.

What are some common challenges faced in a UCaaS role and how can they be addressed?

Professionals in UCaaS roles often encounter challenges related to integrating communication platforms with existing IT infrastructure, ensuring consistent service quality, and keeping up with rapidly evolving technology. Addressing these issues typically requires proactive troubleshooting, ongoing training, and close collaboration with IT and support teams. Staying up-to-date with platform updates and security protocols is also crucial to minimize downtime and protect sensitive information. By anticipating potential issues and maintaining open lines of communication with stakeholders, UCaaS professionals can deliver robust and reliable communication solutions for their organizations.
More about Ucaas jobs
What cities are hiring for Ucaas jobs? Cities with the most Ucaas job openings:
What states have the most Ucaas jobs? States with the most job openings for Ucaas jobs include:
What job categories do people searching Ucaas jobs look for? The top searched job categories for Ucaas jobs are:
Ucaas jobs near you
Infographic showing various Ucaas job openings in the United States as of May 2026, with employment types broken down into 97% Full Time, 1% Part Time, and 2% Contract. Highlights an 63% Physical, 3% Hybrid, and 34% Remote job distribution, with an average salary of $49,561 per year, or $23.8 per hour.
Network Support Engineer - UCaaS

Network Support Engineer - UCaaS

FirstComm

Oak Brook, IL • Remote

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

The Network Support Engineer – UCaaS is a customer-facing technical role responsible for supporting managed network services and UCaaS solutions. This position serves as a primary escalation and triage resource for customer issues involving data networking and voice services. This position also is responsible for supporting and training customers on administrator-level and user-level training on FristComm’s UCaaS and adjacent services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide customer-facing technical support for managed network services including firewalls, SD‐WAN, and edge devices
  • Serve as an escalation point for customer incidents involving data networking, connectivity, and voice service impacts
  • Support complex customer environments where data networking and UCaaS services intersect, requiring hands-on troubleshooting and judgment
  • Perform real-time troubleshooting and issue triage to identify root cause and drive resolution
  • Work directly with customers during escalations to clearly communicate issues, actions, and outcomes
  • Support UCaaS platforms from an administrative and troubleshooting perspective
  • Support and train customers on UCaaS and SD‐WAN / managed security services with a focus on administrator-level enablement and self-sufficiency
  • Assist customers with UCaaS configuration, portal usage, and service changes
  • Develop and maintain customer-facing training materials and internal reference documentation
  • Wireless WAN Management: Provision, configure, and troubleshoot 4G/5G wireless solutions for primary and failover connectivity.
  • Utilize Cradlepoint NetCloud Manager (AT&T) and Verizon Digital Resource Manager (DRM) to perform remote diagnostics, firmware management, and data utilization monitoring.
  • Participate in an on-call escalation rotation as assigned
  • Collaborate with Engineering, Product, and Service Delivery teams as needed
  • Lead our Customers through admin and user level 1 hour trainings on how to use our UCaaS and adjacent services

REQUIRED QUALIFICATIONS

  • 3 to 6 years of experience in a customer-facing network, IT, or managed services support role
  • Hands-on experience supporting network environments in production
  • Strong understanding of networking fundamentals including routing, switching, VPNs, and traffic flow
  • Experience supporting or administering voice or UCaaS platforms
  • Strong verbal and written communication skills
  • Ability to work effectively with customers during escalations
  • Familiarity navigating FortiGate and FortiOS in a production environment
  • Bachelor's degree in Information Technology, Network Engineering, Computer Science, or a related field, or 5 or more years of equivalent hands-on experience in a technical network or managed services role.

PREFERRED QUALIFICATIONS

  • Experience in a Managed Services Provider, UCaaS provider, or telecommunications environment
  • Hands-on experience administering FortiGate firewalls and working with FortiOS in a production environment
  • Experience with other firewall platforms considered, with preference given to candidates familiar with Fortinet
  • Direct experience managing cellular gateways via cloud platforms such as AT&T NetCloud and Verizon DRM.
  • Prior experience delivering customer training or technical enablement
  • CCNA/JNCIA, CCNP/JNCIS, or equivalent certifications
  • Fortinet NSE 4 certification

Equal Opportunity Employer

FirstComm is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Company Description

FirstComm is a leading U.S. telecommunications company delivering reliable, scalable business communications solutions to organizations nationwide. We specialize in voice, data, cloud communications (UCaaS), SD-WAN, and managed network services, helping businesses stay connected, productive, and secure.
For more than a decade, FirstComm has partnered with thousands of organizations across healthcare, education, government, and enterprise sectors—providing customized solutions backed by responsive support and proven expertise.