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Ucaas Jobs (NOW HIRING)

LDI Connect

Jr UCaaS Engineer

Cranbury, NJ · On-site

$55K - $65K/yr

LDI Connect is seeking a Junior UCaaS Engineer to support the deployment and ongoing support of cloud-based voice and collaboration solutions across New Jersey. This is a hands-on, field-oriented ...

LDI Connect

Jr UCaaS Engineer

Cranbury, NJ · On-site

LDI Connect is seeking a Junior UCaaS Engineer to support the deployment and ongoing support of cloud-based voice and collaboration solutions across New Jersey. This is a hands-on, field-oriented ...

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How much do ucaas jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for ucaas in the United States is $23.83, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $25.24 per hour, depending on experience, location, and employer.

What skills and qualifications are needed for a UCaaS role?

To thrive in a UCaaS (Unified Communications as a Service) role, you need a strong technical understanding of VoIP, cloud communications, and network infrastructure, often backed by a degree in IT or related certifications such as CCNA, CompTIA Network+, or relevant vendor-specific credentials. Familiarity with platforms like Microsoft Teams, Zoom, Cisco Webex, and contact center systems is highly valued. Excellent problem-solving, effective communication, and customer service skills help professionals succeed in client-facing and team environments. These competencies ensure reliable communication solutions, swift troubleshooting, and seamless collaboration within organizations.

What are common challenges in a UCaaS role and how can they be addressed?

Professionals in UCaaS roles often encounter challenges related to integrating communication platforms with existing IT infrastructure, ensuring consistent service quality, and keeping up with rapidly evolving technology. Addressing these issues typically requires proactive troubleshooting, ongoing training, and close collaboration with IT and support teams. Staying up-to-date with platform updates and security protocols is also crucial to minimize downtime and protect sensitive information. By anticipating potential issues and maintaining open lines of communication with stakeholders, UCaaS professionals can deliver robust and reliable communication solutions for their organizations.

What is a UCaaS?

A UCaaS (Unified Communications as a Service) job typically involves managing cloud-based communication solutions for businesses, including VoIP, video conferencing, messaging, and collaboration tools. Professionals in this role may work in technical support, sales, implementation, or network management to ensure seamless communication for organizations. Responsibilities often include troubleshooting issues, integrating services, and optimizing performance to enhance productivity.

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Ucaas jobs near you
Infographic showing various Ucaas job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $49,561 per year, or $23.8 per hour.

UCaaS Help Desk Support Representative

Vatic Outsourcing

Atlanta, GA • On-site

$17 - $23/hr

Other

Re-posted 23 days ago

Job description

Position: UCaaS Help Desk Support Representative


Organization: Vatic Outsourcing


Classification: Exempt


Reports to: Manager of Support and Resolution Team


Summary: This is a client-facing support position dedicated to providing specialized assistance for Unified Communications as a Service (UCaaS) platforms. The representative is focused on resolving technical issues, performing system maintenance, managing MACD (Move, Add, Change, or Disconnect) requests, and supporting user onboarding to ensure uninterrupted communication and high client productivity.


Levels: Support Specialist, Sr. Support Specialist


Essential Functions and Qualifications:

  • Technical expertise in UCaaS and cloud-based communication platforms.
  • Troubleshooting and resolving technical issues related to UCaaS services (voice, video, messaging, and collaboration tools).
  • Executing Moves, Adds, Changes, and Disconnects (MACD) for UCaaS service lines and user accounts.
  • Providing user onboarding, training, and documentation to ensure successful platform adoption.
  • Skilled in remote support and ensuring quick issue resolution to minimize downtime.
  • Proficiency with Microsoft Office, particularly Excel, for data management and reporting.


Preferred Competencies:

  • General knowledge of the telecom industry and UCaaS concepts.
  • Experience with specific UCaaS platforms (e.g., Vonage, 8x8, Zoom).
  • Experience with proactive monitoring and maintenance procedures.
  • Ability to work a flexible schedule 


Major Duties and Responsibilities: 

  • Resolve client UCaaS technical issues promptly and efficiently.
  • Handle provisioning and maintenance requests, including line transfers and user group additions.
  • Contribute to UCaaS system maintenance, updates, and database reviews.
  • Provide timely, detailed and accurate reporting to external and internal audiences.


Skills and Abilities

  • Ability to diagnose, articulate, and provide solutions for client’s technical UCaaS issues.
  • Ability to communicate effectively (verbal, written, email) with customers, peers, direct and senior management.
  • Ability to work independently to resolve service requests and escalate effectively to Tier 2/Tier 3 support when necessary.
  • Ability to manage multiple concurrent support tickets efficiently.


Work Environment: This position operates in a professional office environment.


Position Type and Expected Hours of Work:

  • Support Window: 9:00 am – 11:00 pm
  • Please note that specific shift times may vary based on fluctuating business requirements and customer support needs


Required Education and Experience: 

  • College Degree
  • 1+ years in telecommunications and/or UCaaS/Help Desk support


Additional Eligibility Qualifications

  • Work Authorization/Security Clearance (if applicable)
  • Job contingent upon a background check


EEO Statement: It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.


Vatic’s policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice.