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Automotive Technical Service Representative Jobs

Amcor

Technical Service Representative

$135K/yr

Technical Service Representative III Duties: Provide efficient and timely technical assistance to assigned customers in matters relating to their packaging equipment operations and facilitate ...

Amcor

Technical Service Representative

Oshkosh, WI

$135K/yr

Technical Service Representative III Duties: Provide efficient and timely technical assistance to assigned customers in matters relating to their packaging equipment operations and facilitate ...

SFI Independence, Ohio

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Technical Service Representative

Cleveland, OH · On-site

$19 - $21/hr

The Technical Services Representative is responsible for handling and resolving all customer inquiries related to heating, camping and accessory product lines. Pay: $19.00 - $21.00 per hour Essential ...

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Automotive Technical Service Representative information

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$14

$26

$44

How much do automotive technical service representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for automotive technical service representative in the United States is $26.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $31.25 per hour, depending on experience, location, and employer.

What does an automotive technical service representative do?

An Automotive Technical Service Representative acts as a liaison between automotive manufacturers, dealerships, and customers to resolve technical issues related to vehicles. Their responsibilities include diagnosing complex vehicle problems, providing technical support and training to service staff, and communicating solutions or updates on product recalls and repairs. They may also assist with warranty claims and ensure compliance with manufacturer standards. This role requires strong technical knowledge of automotive systems as well as excellent communication skills to explain technical concepts clearly.

What are the key skills and qualifications needed to thrive as an automotive technical service representative?

To thrive as an Automotive Technical Service Representative, you need a solid understanding of automotive systems, technical troubleshooting skills, and typically an associate degree or relevant certification in automotive technology. Familiarity with diagnostic tools, OEM service software, and customer relationship management (CRM) systems is often required. Excellent communication, problem-solving, and customer service skills help you explain technical issues and build trust with clients and service teams. These competencies ensure accurate diagnostics, efficient repairs, and positive customer experiences, which are essential for maintaining brand reputation and client satisfaction.

What are the main challenges automotive technical service representatives face when diagnosing customer vehicle issues remotely?

Automotive Technical Service Representatives often encounter the challenge of accurately diagnosing vehicle issues without being physically present. This requires strong communication skills to gather precise information from customers or technicians and a deep understanding of vehicle systems to interpret symptoms described over the phone or email. Additionally, they need to stay updated with the latest diagnostic tools and manufacturer bulletins to provide effective troubleshooting guidance. Collaborating closely with dealership technicians and service managers is essential to ensure prompt and accurate resolution of customer concerns.

What is the difference between Automotive Technical Service Representative vs Automotive Service Advisor?

AspectAutomotive Technical Service RepresentativeAutomotive Service Advisor
Primary RoleProvides technical support, diagnostics, and troubleshooting assistance to service technicians and customers.Acts as the communication link between customers and service technicians, explaining repairs and estimating costs.
Required CredentialsTechnical certifications (e.g., ASE), automotive knowledgeCustomer service skills, basic automotive knowledge
Work EnvironmentService centers, technical support settingsDealerships, repair shops
Employer & Industry UsageAutomotive manufacturers, technical support firmsAuto dealerships, repair shops

While both roles involve automotive industry knowledge, the Automotive Technical Service Representative focuses on technical support and diagnostics, whereas the Automotive Service Advisor primarily manages customer communication and service scheduling.

What cities are hiring for Automotive Technical Service Representative jobs?

Cities with the most Automotive Technical Service Representative job openings:

What are popular job titles related to Automotive Technical Service Representative jobs?

For Automotive Technical Service Representative jobs, the most frequently searched job titles are:

Field Technical Service Representative (Automotive Coatings)

NPAA

Princeton, IN • On-site

$60 - $80/hr

Other

Medical, Retirement, PTO

Posted 7 days ago

Job description

Field Technical Service Representative (Automotive Coatings)

Job Category: Sales

Requisition Number: FIELD001958

  • Posted : August 14, 2026
  • Full-Time
  • On-site
Locations

Showing 1 location

Toyota Indiana
4000 Tulip Tree Dr.
Princeton, IN 47670, USA

Toyota Indiana
4000 Tulip Tree Dr.
Princeton, IN 47670, USA

At NPAA, we believe our employees are our greatest strength. We are proud to offer a generous and competitive rewards package, including:

  • Earned Bonus Structure – attendance bonuses, annual merit increases, and an annual incentive bonus plan.
  • Time Off & Holidays – 11 paid holidays each year, plus paid time off to support work-life balance.
  • Health & Retirement – comprehensive health and welfare plans, along with a 401(k)program featuring an exceptional company match.
  • Career Growth & Recognition – tuition reimbursement, employee recognition programs, and opportunities to grow within the organization.
  • Culture & Community – as part of the NPAA family, you’ll enjoy company events throughout the year celebrating and appreciating our employees’ hard work and dedication.

POSITION SUMMARY:

The Field Technical Service Representative is responsible for line performance, quality trend tracking, technical troubleshooting (color, appearance, etc.), reporting, documented inventory management, line trial support, new model color program management/support, and customer complaint assistance.

POSITION RESPONSIBILITIES:

  • Coordinate and communicate day to day operations and projects with customer base and appropriate Cleveland facility via action register management and regular technical project meetings with customer base
  • Monitor and track NPAA’s on-line performance, incoming quality for processing color and appearance criteria
  • Tracks and communicates inventory levels with the FTS Specialist/Technical Account Manager and Sales representatives for effective stock management
  • Responsible for implementing & tracking as necessary all value-added activities at the customer that improve the production process and production process issues
  • Generate all reports, data, presentations and documentation on projects and issues pertinent to the account as necessary in an effective and timely manner
  • Contribute to developing customer application line correlations and assist Lansing group in formula optimization
  • Monitor customer production runs and determine customers’ performance requirements within account
  • Assist FTS Specialist, Technical Account Manager and Sales representatives in RGA issues as needed
  • Coordinate and execute technical service needs of customer (product adjustments to meet specific line requirements—i.e. color, flow/appearance). Complete material adjustments (solvents, pigment dispersions and additives) for optimum processing and color quality. Work with customer base to assess necessary adjustments and complete for production batches on site as necessary.
  • Perform QC tests on NPAA materials on site regularly or as required by customer.
  • Recommend process and/or robot program changes for product performance improvement
  • Document customer line process to determine root cause and preventive action for problems & improvements
  • Coordinate sample submissions and production trials
  • Participate in facility continuous improvement activity programs
  • Complete necessary reports to effectively track NPAA performance at account (action registers, quality and color trend reports, and monthly reports). Facilitate internal team meetings for action register and other project reviews.

POSITION QUALIFICATION:

  • Bachelor Science Degree or a minimum of 2 years of customer based technical experience in automotive paints required.
  • Computer and software skills required.
  • Communication skills (report writing and data interpretation)
  • Good organizational skills (data collection / graphing)
  • Interpersonal skills
  • Strong customer focus and relationship building skills
  • Good problem-solving skills
  • Be able to work with 2 component coatings and isocyanates
  • Ability to wear a respirator/all necessary PPE – including being clean shaven for respirator use
Qualifications Skills Behaviors

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Motivations

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Education Experience Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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