ZipRecruiter

Log In

1

Automotive Technical Service Analyst Jobs (NOW HIRING)

Vaco LLC

Technical Service Analyst

Columbia, MD · On-site

We are seeking a customer-focused Technical Service Analyst to provide onsite and remote technical support for end users in a professional enterprise environment. This role serves as the primary ...

Vectrus, Inc

Automotive Technical SME

Troy, MI · On-site

$100 - $125/hr

Vertex Professional Services (VPS) is seeking an experienced Automotive Technical SME with strong dealership-level technical background. The primary focus of this role is the design, development, and ...

Jasperengines

Automotive Technical Specialist

Jasper, IN · On-site

$80 - $100/hr

Automotive technician, shop foreman, service advisor, diagnostic specialist, or other individual ... Analyze customer call notes and warranty data to identify trends and drive corrective actions

V2X

Automotive Technical SME

Troy, MI · On-site

Vertex Professional Services (VPS) is seeking an experienced Automotive Technical SME with strong dealership-level technical background. The primary focus of this role is the design, development, and ...

V2X

Automotive Technical SME

Troy, MI · On-site

Vertex Professional Services (VPS) is seeking an experienced Automotive Technical SME with strong dealership-level technical background. The primary focus of this role is the design, development, and ...

MSX International

Automotive Technical Trainer

Ridgeville, SC · On-site

$32.25 - $42.75/hr

... solutions and services that help our clients optimize their operations and captivate their ... We are seeking a qualified Technical Training Instructor to support a premium Automotive OEM at the ...

next page

Showing results 1-20

All JobsAutomotive JobsAuto Repair JobsAutomotive Technician JobsAutomotive Technical Service Analyst Jobs

Automotive Technical Service Analyst information

See salary details

$40.5K

$81.7K

$186K

How much do automotive technical service analyst jobs pay per year?

As of Sep 8, 2026, the average yearly pay for automotive technical service analyst in the United States is $81,675.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $88,500.00 per year, depending on experience, location, and employer.

What are popular job titles related to Automotive Technical Service Analyst jobs?

For Automotive Technical Service Analyst jobs, the most frequently searched job titles are:

Technical Service Analyst

Vaco by Highspring

Columbia, MD • On-site

Other

Posted 28 days ago

Job description

We are seeking a customer-focused Technical Service Analyst to provide onsite and remote technical support for end users in a professional enterprise environment. This role serves as the primary point of contact for IT-related issues, delivering exceptional customer service while troubleshooting hardware, software, account access, and Microsoft technology challenges.

The ideal candidate combines strong technical troubleshooting skills with a polished, service-oriented approach. Success in this role requires the ability to support users both in person and through phone, email, chat, and ticketing systems while maintaining high standards of professionalism and responsiveness.

Key Responsibilities
  • Provide Tier 1/Tier 2 technical support for end users
  • Troubleshoot Windows, Microsoft 365, Outlook, Teams, and account access issues
  • Support Active Directory / Entra ID user administration
  • Assist users with MFA solutions including Microsoft Authenticator, Cisco Duo, and similar platforms
  • Manage and resolve incidents through an ITSM platform (ServiceNow, Freshservice, or similar)
  • Deliver outstanding customer service to employees across all levels of the organization
  • Maintain SLA compliance and ensure timely ticket resolution
  • Create and maintain documentation, knowledge articles, and training materials
  • Collaborate with remote IT teams to resolve escalated issues
  • Identify opportunities to improve support processes and user experience
Preferred Qualifications
  • 2+ years of Help Desk, Service Desk, Desktop Support, or Technical Support experience
  • Experience supporting Microsoft 365 environments
  • Familiarity with Active Directory, Entra ID (Azure AD), and Microsoft Intune
  • Experience with ServiceNow, Freshservice, or similar ticketing systems
  • Understanding of MFA technologies and end-user security support
  • Strong communication, customer service, and problem-solving skills
  • Ability to work independently and manage a highly visible support environment
What Makes Someone Successful
  • Professional and polished communication style
  • Strong customer-service mindset with a "white glove" approach to support
  • Ability to build relationships with users and leadership alike
  • Comfortable handling technical issues while maintaining a positive user experience
  • Self-motivated, dependable, and able to take ownership of support responsibilities
By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.

Apply